Fares are low because they gauge you for everything imaginable - including granting you check in luggage for your outbound journey but, on the return leg, informing you, at the airport, that your return sector has 0kg baggage allowance and fees are $40 per kg. I paid in advance for my check in but was 500g overweight and had to through out some of my clothes. My carry on was also 800g overweight and had to throw things from there. Customer service response on the scene: "we can upgrade you to business class for $600".

Also have an email chain running into triple figures from trying to sort out confusions and discrepancies since the day I bought my ticket.

Never again.

Both on time and flights quite smooth. Hope the company will buy and use new planes. Still safety was taken care of.

Malindo air is a budget airline as well but it's anyday lot better than AirAsia or Scoot. The ticket price includes baggage allowance as well as food on-board, which is not there on Air Asia or Scoot. They also provide blanket and cushion if the flight is at night. The airways has in-flight entertainment as well but some of the screens doesn't work.

I'd recommend Malindo if you're not getting Malaysian airlines at a cheaper price. Strictly avoid Scoot and Air Asia.

Check in was easy and and the flight times were accurate so it's okay for a budget airline however the service was not the best in flight, the seats weren't as comfortable (and they don't give you a blanket or pillow, the headphones were also broken). Toilets were quite dirty and the food was average for a flight. Will probably not pick this airline again but at the end of the day, I did arrive on time and safely which is what matters most when flying.

Check in was good - encourageable luggage KG weight -convenient for 2-way travel . Comfortable chair and environment inside. Would like to have earphone provided in future