I travelled in economy and was very unhapy with the service. I was given a meal which was dry and awful with nothing else, no bread bun or a bit of fruit. Then all they offered to drink was a plastic cup of water out of water bottles that looked old and had been refilled. In over six hours that was the only offering. So we went to the kitchen and they had no water for sale only old water out of the old water bottles. We could buy a coffee. I did not notice that they had extra legroom. We did have entertainment. When we went online to buy extra luggage it was so dear about $120AUD for 10kg. Also was freezing cold and they had no small blanket. We could see the hostesses on landing sitting on milk crates with a strap around them. Not very safe I would think.

We went using Malindo to balance the price and service thinking that we were better off than with Air Asia. Slightly but not much more better off - not worth the extr4a price in our view.
A midget meal - could have been a kids portion; Air Asia better on the food options . And no screens on the flight - so despite the advertising etc etc, there were no films and no music available.
Seat pitch is good but we would classify Malindo as being a budget airline for sure

I would say that the flight was like an in-between experience between a regular airline and budget airline. The food served was good and the seat interval spaces was good. A minimum luggage weight of 15 Kgs was included in the air fare. However, the airline should be more flexible in the cancellation and refund policy.

Fares are low because they gauge you for everything imaginable - including granting you check in luggage for your outbound journey but, on the return leg, informing you, at the airport, that your return sector has 0kg baggage allowance and fees are $40 per kg. I paid in advance for my check in but was 500g overweight and had to through out some of my clothes. My carry on was also 800g overweight and had to throw things from there. Customer service response on the scene: "we can upgrade you to business class for $600".

Also have an email chain running into triple figures from trying to sort out confusions and discrepancies since the day I bought my ticket.

Never again.

Both on time and flights quite smooth. Hope the company will buy and use new planes. Still safety was taken care of.