I recently went for a vacation with family to Malaysia and Bali. I was travelling with my 80 yrs old mother. Considering a long walk in the airport, i requested a wheel chair for my Mother during the time of ticket booking and it was confirmed. However, Malindo air staff at the KL airport counter denied to provide a chair without paying $35. I felt bad learning that they don't care and respect senior or disable citizen.

On the way back to Kathmandu from Kuala Lumpur, I saw flight attendants were yelling at the passengers to switch off the phone, while it was still a boarding time. I didn't understand why they were angry and thus asked to an attendant.

She said “ It is not for you…these Nepalese passengers are rubbish, and dont' listen what we say”, she might thought I was not Nepali.

I felt sad for what she said and hurt knowing about their perception against Nepalese national.

It was obvious that around 90% of passengers boarding that flight were Nepalese and majority of them were migrant workers returning home from Malaysia, who do not understand English. So, instead of communicating in a polite way to help them understand, yelling at passenger with prejudiced mind is rude and discriminatory.

Regardless of their nationalities, all the passengers are customers and should be treated equally.

The phone app is pathetic. Difficult to manoeuvre and not user friendly. Spoke to the ground staff about it relating to prepaid baggage and how it failed. Sent an email to advise the need to upgrade but received only a computer generated response. Sad...typical of a low budget mentality. No aspiration to improve or compete.

A passenger was high on drugs ,alcohol and was fighting with others on the plane the attendants were three females very small and they asked us to restrain him every passenger feared for there life , not a thanks from anyone from the airline only from the passengers. Two days before leaving we tried to check in and the there site was down we screen shot it just in case so we go to check and they charged us $300 for a bag because we didn’t check in online so we showed them the screen shot and long story short they where rude and didn’t care they simply said no pay no fly and then your welcome , they actually done the same thing to a few others on that flight. My opinion you pay cheap you get cheap and these guys are back yarders who potentially could cost your life or your loved ones life keep away

good aircraft and normal leg space was my experience .
every thing you want during the flight you should pay it even water .
normal weight is 15 kg

very bad service, no food served, cant buy either, cabin crew never entertain passenger. asked for pen to write but was ignored. flight delay. whacky ride