My wife and I visited this property over the July 4th weekend during our 4th trip to Provo. While Grace Bay remain my favorite beach in the world, the level of service provided particularly at check-in is not acceptable for a property charging Gansevoort prices. We arrived at the property 2hrs prior to scheduled check-in. Unfortunately we waited, and waited for our room to become available. While the wait is acceptable, not offering guests the option to change clothes upon arriving or offering a light lunch in the restaurant is poor service. How about checking on the guests periodically until their room becomes available? After pointing this out to the front desk manager, we were granted a resort credit with an apology.
This has been noted before in other reviews, but the beach chairs are just terrible. Poorly constructed mesh lounge chairs are just not in-line with overall room quality.
In the end, after a rough start... we had a wonderful trip. Front desk staff must do a better job of welcoming guests. First impressions are lasting.More
- Free Wifi
- Free Parking