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Reviews (2,023)
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Reviewed 20 June 2018

Beutiful hotel with a great swimming pool. Amazing white sand beach with turquoise water. Never seen such idyllic beach before.

Restaurants were good but pricey. Room was good with all five star amenities. Staff was amazing all around, but sometimes it was hard to get attention of beach staff. Only disappointment was the spa. The massages were great but was highly priced. They didn't even have aroma oils for massage. There was no bathrobe in the locker. The open relaxation area was too hot and we couldn't stay out there. Not worth the money.

Fitness classes were very good and teachers were amazing.

Overall very good hotel. Planning to visit again.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank cathy5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort-GS_TCI, Guest Relations Manager at Gansevoort Turks + Caicos, responded to this reviewResponded 3 July 2018

Dear Cathy5656,

Thank you for providing your positive feedback. We are delighted to know how much you enjoyed your time with us and that in particular you enjoyed the comfort of your luxerious suite, teh beautiful beach and pool. Our teams are thrilled to read that they were amazing all around. Our commitment to our guests is very serious and we are disappointment to read about your issues at the Spa, which is not indicative to our standards. We have passed this Feedback on to the Spa Team who will be sure to follow to ensure the same does not happen again in the future. When you are ready to return, please let us know. Our reservations team would be more than happy to assist you!

Warm Regards,
Jessica
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

My husband and I very much enjoyed our stay. The day we arrived we had reservations for a wine tasting event. We met Eduardo Panozzo from Penfolds and enjoyed many glasses of really good wine and delicious small bites. A great evening! Great rooms, beautiful ocean and very laid back. Just what we needed. The beach restaurant was a favourite for us with good food and great service. Every one very friendly particularly a very warm welcome always received by Alesha who went out of her way. We will definitely be back!

Stayed: May 2018, travelled as a couple
3  Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort-GS_TCI, Guest Relations Manager at Gansevoort Turks + Caicos, responded to this reviewResponded 20 June 2018

Dear Lynn S,

Thank you for taking the time to provide us with such positive feedback after your recent stay with us. We are delighted to know how much you enjoyed your time with us and that in particular you were able to enjoy one of our wine tastings. Our commitment to guests is very serious and we are overjoyed with your recognition of our hospitality. We are privileged to be chosen as the venue for recent vacation. When you are ready to return, please let us know. Our reservations team would be more than happy to assist you!

Warm Regards
Jessica
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

We loved this hotel!!! The pool and beach were amazing, staff was friendly, some more than others and our room was great. The bed was comfortable and we had no issues with bugs. We were on the 1st floor room 2101, which was spacious and had an outdoor balcony. You can see the ocean from the room as well. It's a very short 2 minute walk to the pool, restaurants were a complimentary breakfast buffet is served and the lobby. From the pool you already see the ocean, so it's nonstop pool, beach, eat repeat. The selection at breakfast was good, omelette bar, with potatoes, bacon, french toasts and pancake. Not the best but okay. Juices, bagels, pastries and fruits with yogurt. The chocolate muffin and banana bread were excellent. I wish the juices were fresh though. The room had a lavazza keurig type machine which was so nice to have! It also has a full kitchen so you can store snacks, cook if you'd like, and drinks in the fridge. Can't say enough about the beach! The sand is like flour I cant compare it to any other beach thus far (including bora bora). The beach boys set up your chairs and pods are available for $75. I wasn't a huge fan of the food at the restaurants at the resort, they can do better in my opinion. However, the jerk chicken/mahi was excellent and the pizza at zest was surprisingly good. Skip the fish tacos!!! Sit at the firepit with friends youll make and order a few drinks and have some good times!

Can't wait to be back here again, it's worth just going for a 3-day weekend if youre from the states. One thing to keep in mind, taxi is very expensive and per person. I wish we rented a car from day 1 because it was pretty easy to drive around, even at night and find parking!!
The concierge was also great, they set up reservations at restaurants for us and helped us rent a car!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank vickyt372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort-GS_TCI, Guest Relations Manager at Gansevoort Turks + Caicos, responded to this reviewResponded 20 June 2018

Dear vickyt372

We are so fortunate to have such a beautiful property and that you were able to experience our beautiful beach and pool area. We are delighted to know how much you enjoyed your time with us We are privileged to be chosen as the venue for recent vacation. When you are ready to return, please let us know. Our reservations team would be more than happy to assist you!

Warm Regards,
Jessica
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

I recently traveled to Turks and stayed at the Gansevoort for 3 nights. This hotel is exceptionally beautiful, the staff is very attentive, and the rooms are gorgeous. I really do not have one complaint associated with my stay. Breakfast was included in our rate, and it was great being able to walk over to breakfast, and have a beautiful view of the pool. The food is definitely expensive, but it tastes amazing. Expensive everything is pretty much a given at a hotel with this price point. There were a few children, but all well behaved, and parents respected all of the couples that were trying to enjoy peace and quiet.

In the mornings, I walked the beach, and came across plenty of other hotels and activities. The staff will assist you in getting cabs to other locations, and arranging transportation back to the airport, in advance. We opted for the shared cab ride, and only had to make one stop before our destination.

If you are looking for a live and vibrant location, I wouldn't recommend Gansevoort, but if you are trying to lounge around with your loved one, I'd highly recommend!

Room Tip: 1st floor with walkout balcony!
  • Stayed: May 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Taelor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort-GS_TCI, Guest Relations Manager at Gansevoort Turks + Caicos, responded to this reviewResponded 20 June 2018

Dear Taelor C,

Thank you very much for your wonderful feedback. We are delighted to know how much you enjoyed your time with us and that in particular you enjoyed your luxurious suite and our warm and friendly staff. I will certainly pass on your positive comments to the rest of our dedicated team. Our commitment to guests is very serious and we are overjoyed with your recognition of our hospitality. We are privileged to be chosen as the venue for recent vacation. When you are ready to return, please let us know. Our reservations team would be more than happy to assist you!

Warm Regards,
Jessica
Guest Services

Report response as inappropriate
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Reviewed 10 June 2018 via mobile

We have enjoyed three of the four gansevoort hotels and found them all to be outstanding. The staff here was particularly friendly, courteous and helpful. The turndown service by Julette was unparalleled in our travels; she made the room and our stay extra special and a time we won’t forget. Be sure you ask for her. The beach staff, waiters, kitchen and administrative group all delivered a unique flavor to this “chic” paradise!!

Stayed: June 2018, travelled with family
3  Thank Marc W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gansevoort-GS_TCI, Guest Relations Manager at Gansevoort Turks + Caicos, responded to this reviewResponded 19 June 2018

Dear Marc W,

Thank you very much for your wonderful feedback. We are delighted to know how much you enjoyed your time with us and that in particular you enjoyed the unique flavour that are staff bring to the hotel and how warm and friendly they are. Our commitment to guests is very serious and we are overjoyed with your recognition of our hospitality. We are privileged to be chosen as the venue for recent vacation. When you are ready to return, please let us know. Our reservations team would be more than happy to assist you!

Warm Regards,
Jessica
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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