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Sydney C
Oakville, Canada

Worst RESORT

1.0 of 5 bubblesReviewed 27 Mar 2024
The suites are outdated but clean. There are too many owners of the units who think they own the entire resort and can do whatever they want. Management is USELESS unless you are dealing with the Operations Manager (Stephanie). I would not go back to the resort even if you paid me to stay there! Oh, and the restaurant is terrible, and the lobster extravaganza for $89 USD + mandatory gratuity is garbage. Everything is overcooked and very dry! Stay at another resort and enjoy fabulous Grace Bay beach ;-}
Date of stay: March 2024
Room Tip: Stay away from this resort!!!
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (2,361)
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1,344
767
141
58
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Traveller rating
1,344
767
141
58
51
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All reviews quiet pool pelican bay restaurant botanical view coco bistro ocean view grocery store washer dryer full kitchen rented a car coral gardens grace bay beach free bikes hobie cat chairs and umbrellas coffee maker beach staff an umbrella
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21 - 26 of 2,361 reviews
Reviewed 8 March 2024

All good as usual. Been going for 10 years. Save $$ by renting a studio w botanical view. Reasonable for Turks. Beach guys Francois and Russell are the BEST. Always a smile and greeting and will help find you a chair or umbrella whenever. Also a shoutout to the restaurant , Pelican Bay. Mila the mgr. is always a big help with reservations a special table etc. Lanie and Lenny our waitresses are genuinely friendly and professional. Food good and reasonable. Will be back again next year.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank jack c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2024

We had an ocean front room & what a gorgeous view!
A kid friendly resort which was spot clean. We enjoyed our stay for 4 days! Can’t wait to visit again.
Parking on the premises, helpful front desk, friendly staff - food was average. We had breakfast & lunch - expensive but nothing out of ordinary

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank pteli78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2024

We absolutely loved RWI Resort. Everything we needed was right there. Very relaxing vibe, great staff, excellent restaurants nearby. Hotel food was very good. We are coming back next year for sure. Kendros and Sherman were great, and we loved having use of the bikes.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank Paradise17675899582
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

Our second stay at RWI was great. The setting, grounds, beach access, studio suite accommodations, etc met or exceeded our expectations based on our previous stay in 2023. The RWI is a lovely resort, beautiful to look at, laid back and friendly. Part of the magic of the place is the buildings' more modest scale, no towering highrises, and the colorful plantings that you find everywhere give the RWI a special feeling. Add to that the helpful and friendly staff. Outstanding in that regard is Jessica who is behind the front desk most afternoons and evenings. Highly recommended if you are looking for a relaxed, humanscale resort experience.

Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank Ned F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2024

The resort was lovely. I had no problems with anything except the ocean itself, and the ocean was of course beyond human control. I did not get a room in the building or on the floor I had asked for back in November--indeed the staff was unaware that I had made such a request--but I was happy with the room I got, a Botanical Studio on the second floor of Building 8. It looked out on the Quiet Pool and I even had a glimpse of the ocean in the distance. I heard no noise at all. I've never been so relaxed! Unfortunately, at the beach the water was choppy and I was unable to get in. I had had three criteria for picking a holiday destination and lodging: 1. flat calm water; 2. safety; 3. kitchen or kitchenette. Grace Bay is famous for its calm water, but as I found out as I waited day after day for the water to calm down, you can only count on that in May, June, July, and August. Also, Royal West Indies is directly across from a cut in the reef (Stubbs's Cut) that makes the water on that particular beach somewhat choppier than elsewhere, for instance on the other side of Grace Point or even in front of Club Med next door. On the last day of my stay I finally went to Sapodilla Bay on the south side of the island, where the water is guaranteed to be truly calm and is also agreeably shallow. The taxi fare back and forth is $100, so anyone who is thinking of making that trip on a regular basis would do well to rent a car. Aside from the Outer-Banks-of-North-Carolina-like pounding surf on Grace Bay beach, this resort was idyllic. The larger swimming pool in front of the restaurant is not designed as a lap pool, but it is about 25 yards long and some people were swimming from one end to the other, going under the little bridge, for exercise. It is a salt water pool, so not over-chlorinated. The entire resort seemed extremely safe. You can cook (sort of) in the microwave in a Botanical Studio. Guests were largely middle-aged or elderly, which may account for the tranquil atmosphere.

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Eleni75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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