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DaysOfTravel
Vancouver, BC

Negative review about owners

5.0 of 5 bubblesReviewed 28 Mar 2024via mobile
I take issue with the review where a traveller complains about owners at RWI. Recently there was a family of 5 that was asked to leave because of their behaviour, which started off with a blatant disregard for other guests in the Quiet Pool and deteriorated to being threatening and abusive to staff. It had nothing do with owners and everything to do with the second scene they caused at the on-site restaurant that was witnessed by a large number of people. This type of behaviour wouldn’t be tolerated at any hotel, whether the units are individually or corporately owned. I’m quite certain owners and guests alike are happy they won’t be returning.
Date of stay: March 2024
Trip type: Travelled as a couple
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Reviews (2,361)
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Traveller rating
1,345
767
141
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51
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All reviews quiet pool pelican bay restaurant botanical view coco bistro ocean view grocery store washer dryer full kitchen rented a car coral gardens grace bay beach free bikes hobie cat chairs and umbrellas coffee maker beach staff an umbrella
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21 - 26 of 2,362 reviews
Reviewed 28 March 2024

The suites are outdated but clean. There are too many owners of the units who think they own the entire resort and can do whatever they want. Management is USELESS unless you are dealing with the Operations Manager (Stephanie). I would not go back to the resort even if you paid me to stay there! Oh, and the restaurant is terrible, and the lobster extravaganza for $89 USD + mandatory gratuity is garbage. Everything is overcooked and very dry! Stay at another resort and enjoy fabulous Grace Bay beach ;-}

Room tip: Stay away from this resort!!!
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sydney C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2024

All good as usual. Been going for 10 years. Save $$ by renting a studio w botanical view. Reasonable for Turks. Beach guys Francois and Russell are the BEST. Always a smile and greeting and will help find you a chair or umbrella whenever. Also a shoutout to the restaurant , Pelican Bay. Mila the mgr. is always a big help with reservations a special table etc. Lanie and Lenny our waitresses are genuinely friendly and professional. Food good and reasonable. Will be back again next year.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank jack c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2024

We had an ocean front room & what a gorgeous view!
A kid friendly resort which was spot clean. We enjoyed our stay for 4 days! Can’t wait to visit again.
Parking on the premises, helpful front desk, friendly staff - food was average. We had breakfast & lunch - expensive but nothing out of ordinary

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank pteli78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2024

We absolutely loved RWI Resort. Everything we needed was right there. Very relaxing vibe, great staff, excellent restaurants nearby. Hotel food was very good. We are coming back next year for sure. Kendros and Sherman were great, and we loved having use of the bikes.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank Paradise17675899582
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

Our second stay at RWI was great. The setting, grounds, beach access, studio suite accommodations, etc met or exceeded our expectations based on our previous stay in 2023. The RWI is a lovely resort, beautiful to look at, laid back and friendly. Part of the magic of the place is the buildings' more modest scale, no towering highrises, and the colorful plantings that you find everywhere give the RWI a special feeling. Add to that the helpful and friendly staff. Outstanding in that regard is Jessica who is behind the front desk most afternoons and evenings. Highly recommended if you are looking for a relaxed, humanscale resort experience.

Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank Ned F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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