First trip to the Island, Royal West Indies was recommended by a family member that stayed on Property during May 2023. We had 4 guests and rented 2 bedroom, 2 bath units. The units were recently updated, very nice and maintained. Quiet and AC worked well. Housekeeping was awesome and property is well landscaped and groomed. The staff was nice and accomodating. Pricing for food is expensive, I would stick to the menu items and not spend the money for the special food events offered in the evening. Take advantage of the 5 to 7 happy hour. Rental a car to seek and take advantage of the resturants close by for better value, plenty of choices. No downside to report, only a word of advice. Ensure to sign and keep all of your on property receipts and ensure you check your final invoice/bill for any discrepancies. We found one and it took us 24 to 36 hours to have it removed from our final bill. I would stay at this resort again for a quiet get away. If you want a quiet place to stay without alot of ill behaved travellers, this is a good choice

This is my fifth time coming to Turks and I always stay here at Royal West Indies. I wouldn't stay anywhere else! The rooms are beautiful and the location is perfect...close to the beach and our room walks right out to the pool. The grounds are amazing! Everyone who works here is always friendly and attentive. Best place everrrrrr!!!!

As a resident of Turks and Caicos, I have always enjoyed having lunch at the West Indies TCI restaurant. However, during my last visit, I had an unpleasant surprise regarding parking and customer service.

Upon arriving at the restaurant, I realized there were no available parking spots. I asked one of the hotel staff where the restaurant is located if they could indicate where I could park, as I was going to eat there. To my astonishment, I was informed that parking was reserved only for hotel guests and that I should park at a nearby restaurant called Opus One.

I have always been a regular customer at West Indies TCI and find it very pleasant, so I don't understand how they can treat local customers this way, forcing them to park very far from the restaurant. This is a major inconvenience and a lack of consideration for those of us who live in the area and want to enjoy their establishment.

In my opinion, this is terrible customer service. The restaurant should provide adequate parking for all their customers, regardless of whether they are hotel guests or local residents. This experience has made me reconsider my future visits to West Indies TCI and has definitely tarnished my perception of the restaurant.

I hope management takes note of this issue and makes the necessary changes to ensure that all customers, both local and foreign, feel welcome and valued. Otherwise, they are likely to lose the business of Turks and Caicos residents who have been loyal customers for years.

Francisco