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Shannon K
Utica, New York

Excellent! Loved it here!

5.0 of 5 bubblesReviewed 18 Sept 2024via mobile
Excellent resort! We cannot wait to return! This was our first time staying at the Royal West Indies and this will definitely be our new go to place to stay! This was our 12th visit to the island and we have stayed at multiple different hotels/resorts and this is definitely our new favorite place for the price, such a great value! The grounds are so beautiful and well maintained, the pools were beautiful and I loved that there is an adults only pool and jacuzzi. We booked an ocean front studio and the room was very nice with a large balcony and amazing views! Our room also had a brand new bathroom which we were not expecting, so that was an added bonus. The beach was perfect as Grace Bay Beach always is and I actually love this location on the beach, you can easily walk to the end of Grace Bay Beach and the beginning of Leeward Beach, very beautiful. All of the staff we encountered were super friendly and welcoming and although the restaurant was temporarily closed for renovations during our stay, they did coffee and pastries in the lobby in the morning and a beach bar with great happy hour prices in the afternoon! We always rent a car so we weren’t bothered by the closed restaurant, and we did walk down the beach to flamingo cafe once for lunch and once for dinner and it was excellent! Great food and even better views! (It is just past club med). Overall we absolutely loved it here and cannot wait to return!
Date of stay: September 2024
Trip type: Travelled as a couple
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Reviews (2,361)
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Traveller rating
1,344
767
141
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51
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All reviews quiet pool pelican bay restaurant botanical view coco bistro ocean view grocery store washer dryer full kitchen rented a car coral gardens grace bay beach free bikes hobie cat chairs and umbrellas coffee maker beach staff an umbrella
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8 - 13 of 2,361 reviews
Reviewed 11 August 2024

Amazing! Been visiting here for 20 plus Years. Clean as A Pin! No Spoiled Cremer for the Coffee Machine or Iron that leaks Water. The Hotel Staff has a "Can Do Spirit" with a smile! I had a two bedroom Suite and it was So Clean. Maid Service didn't miss anything! The Air Conditioning will Get ya as Cool as Ya want to be! Netflix and So Many Other TV Selections Available at Nite on a BIG SCREEN TV! 👌 I have sent 1150 Overnites in Marriott Hotels and Non Have been 100% Perfect like this Resort Hotel is. The Beach ⛱️ is Beautiful, right on 7 Mile Grace Bay and you have here a Pool and Hot Tub for Adults Only! How thoughtful! I give this Resort a 5.0 on scale of 1 thru 5. Will be Back again!

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jetsetter633
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2024

Burt the morning bar server has the best service. He made me & my sisters experience here enjoyable. The beach is a slice of heaven!

I would only suggest bringing the beach chairs and umbrellas a little closer to the water! Additionally better service from the employees that work in the beach towel/ water equipment area.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Courtney C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 July 2024

We had the worst vacation ever at the Royal West Indies. We had booked and pre-paid an Ocean Front suite 6 months prior to arrival. Instead, they did not honor their confirmed reservation and gave us a Garden view room and expected us to pay for the Ocean Front rate. Upon checking-in, they never told us that we had been switched to a different room than the one we confirmed and paid for. If you book here, don't expect management to honor your booking. We spoke to a lot of people during our 7 day stay and found out that rooms are owned by some other people and this "resort" leases the apartments to tourists. We traveled for two full days to get to Turks and Caicos and expected to get the room for the price we paid in impeccable condition. Instead it was obvious that no one had occupied this garden room for a long time... the balcony was dirty, the kitchen oven was filthy, just to mention a few things. We had to ask housekeeping to deal with this. It's not a "luxurious" property. We have traveled extensively around the world and this is a mere 4 out of a 10. We tried the Pelican Restaurant and they were not consistent in their service as they seem to hire untrained people when busy. For 6 months we dreamed about waking up in the morning to enjoy the beautiful ocean scenery and instead we were deceived and lied to.

Date of stay: May 2024
Trip type: Travelled with family
7  Thank Stef V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2024

RWI is a great resort. We give it a 4.5 star rating.

Pros:
- Location: one of the best spots on Grace Bay, if not THE best. We’ve stayed at other spots on TCI, and this is our family favorite. The most beautiful water, beach is not very crowded (compared to other spots with larger resorts on site with loads of guests). Walkable to shops, ice cream and a few restaurants. Kids loved snorkeling right off the beach. I can’t stress enough how perfect the location is for couples or families.
- Size of the rooms. We had a 2 BR 1st floor botanical view, perfect with loads of space for a family of 5. 2 washer/dryer, full kitchens etc. The 2BR suites are essentially 2 1-BR rooms that are connected by an entry door.
- Water sports (SUP, kayak and hobie cat available for free use) and bike rental were great.
- Small, quaint resort that doesn’t get very crowded.
- Very friendly staff (shout out to Sherman).
- Staff leave you alone unless you need something, a positive for us. We didn’t want to be pampered (our preference), so it was nice to not be asked for food, drinks while on the beach or sitting by the pool. We’ve stayed at other places in TCI and, although nice to some, we don’t want the red carpet while on family vacation. I will say, they will honor requests. They took our luggage to our room, and picked it up for us when checking out. Fantastic staff, but they’ll leave you alone and let you enjoy the peace on Grace Bay.
- There is a nice Adults-only pool. Great for couples or anyone seeking peace away from the main pool. The main pool does not get very crowded though.
- Last but not least, the cost. TCI, and hotels on Grace Bay in particular, are very expensive, rightfully so. It’s one of the best beaches in the world. To pay less than $1k/night (late June 2024) for a 2BR suite with a 2 Kings, full kitchen, washer/dryer, 3 TVs, 2 bathrooms, pull out couch, 2 good-size patios, steps away from the beach for a family of 5, it arguably cannot be beat.

Cons:
- Some rooms could use updating. Of our 2 rooms, one was updated and the other wasn’t. When booking, maybe ask for an updated room.
- Building 3 is TERRIBLE if you have a family or looking for peace and quiet. The Pelican restaurant is next to this building, and several nights they had LOUD music, karaoke etc way past 10:30pm, keeping us and our little ones awake. Nice to be closer to the beach than other buildings (FYI, building 1 is closest to the beach, then 2, then 3, etc etc), but would rather walk further than not listen to loud music every night.
- The Pelican restaurant is open to the public (and they allow guests of the restaurant to use the pool), so on occasion dinner guests would crowd the pool for some night swimming. Not a big deal, nor did it take away from our enjoyment of the pool.
- The main pool is very small. Although a quaint resort, when there are more than a few guests or families at the pool, it’s pretty tight to relax or swim.

Overall, we loved our stay at RWI. We considered other resorts when booking, but we’re glad we chose RWI. Of all the other options on Grace Bay, we’ll definitely stay at RWI on our next visit.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JuniorJC8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2024

Where do I start. This big deal is that they had construction going on in the adjacent unit. I'm not talking a couple bangs here and there, but loud jackhammering. We heard it as soon as we got to the room. When I called to complain the response was, "yes we have construction going on" I said it was way too loud , no response to that. I thought well it's Friday so it's just one day, so I asked they wont be working tomorrow, right? and the response was' It will be going on all weekend" - our entire stay. In addition I had made a reservation for a two bedroom unit. Upon check in we where given keys that opened 2 adjacent units and explained that together they made up our rental- she was very specific in her description how it all worked. Prior to dinner I went to confirm that that what they had give up was the correct set up and they insisted that it was. I was confused because one door opened a room with a king and 2 twins, and the key also opened another room with a queen. We were not suppose to have twin beds but it did not matter because we had the other room with a queen. I still thought this was wrong but the front desk insisted it was correct. Upon returning from dinner the 2nd room the key opened was now occupied with other people's luggage. (what the heck- and they wanted me to bring them the key to the far away lobby to to take it away from us saying they had made a mistake when they checked us in.- I had to tell them to come get the key themselves from us) The unit we were left in had a room with 2 twin beds, the description said the 2nd room would be a queen or 2 double beds- no where are twins mentioned. They said they could move us the next day to the correct type of room reserved but it would still be adjacent to the jackhammering. We only had a total of 3 nights so it was not worth moving 5 peopel luggage. The next day we could not take the noise anymore and called them them listen to it over the phone so they could hear we were not exaggerating and my husband went next door and told the workers our granddaughter could not sleep, that it had to stop for her to nap and we would tell them when she woke up (and we did). At check out I brought up the noise again and that they should not book people next to construction or at least warn them. They did not even say I am sorry- just starred blankly at me. Noise might not be a big deal for people gone all day but with a 2 year old in our party that needs naps it is- and they knew that in the reservation. It was impossible for her to sleep. In addition we had a rain day which kept us in our room. The wrong room not the biggest deal, two twins where not fun but the horrendous noise from construction combined with their non caring attitude about it is unacceptable. Lots of people love this place but I doubt they had to listen to a jackhammer.

Date of stay: June 2024
Trip type: Travelled with family
2  Thank Elizabeth F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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