The staff is super affable and the grounds are nice. We also loved the fact that it is pretty much a condo with a stove and refrigerator. There were plenty of spaces at beach.
My rating applies to a few things that affected the trip:

1. Restaurant closed for reservations, so they should have had a free shuttle service into the main center to accommodate.
2. Room should have a dust broom and dustpan for sand /dirt,
3. No saucepan nor spatula.
4. Water 2 dollars; it is almost 100 degrees and we have to pay for water.? No bubbler nor cooler?
4. The biggest issue for me was the horrible manure fertilizer smell that permeated the property. I could not sit by the pool nor on the patio because the smell was so strong and literally turned my stomach.

Excellent resort! We cannot wait to return! This was our first time staying at the Royal West Indies and this will definitely be our new go to place to stay! This was our 12th visit to the island and we have stayed at multiple different hotels/resorts and this is definitely our new favorite place for the price, such a great value! The grounds are so beautiful and well maintained, the pools were beautiful and I loved that there is an adults only pool and jacuzzi. We booked an ocean front studio and the room was very nice with a large balcony and amazing views! Our room also had a brand new bathroom which we were not expecting, so that was an added bonus. The beach was perfect as Grace Bay Beach always is and I actually love this location on the beach, you can easily walk to the end of Grace Bay Beach and the beginning of Leeward Beach, very beautiful. All of the staff we encountered were super friendly and welcoming and although the restaurant was temporarily closed for renovations during our stay, they did coffee and pastries in the lobby in the morning and a beach bar with great happy hour prices in the afternoon! We always rent a car so we weren’t bothered by the closed restaurant, and we did walk down the beach to flamingo cafe once for lunch and once for dinner and it was excellent! Great food and even better views! (It is just past club med). Overall we absolutely loved it here and cannot wait to return!

Amazing! Been visiting here for 20 plus Years. Clean as A Pin! No Spoiled Cremer for the Coffee Machine or Iron that leaks Water. The Hotel Staff has a "Can Do Spirit" with a smile! I had a two bedroom Suite and it was So Clean. Maid Service didn't miss anything! The Air Conditioning will Get ya as Cool as Ya want to be! Netflix and So Many Other TV Selections Available at Nite on a BIG SCREEN TV! 👌 I have sent 1150 Overnites in Marriott Hotels and Non Have been 100% Perfect like this Resort Hotel is. The Beach ⛱️ is Beautiful, right on 7 Mile Grace Bay and you have here a Pool and Hot Tub for Adults Only! How thoughtful! I give this Resort a 5.0 on scale of 1 thru 5. Will be Back again!