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Alexandra Resort
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1,531 - 1,536 of 1,875 reviews
Reviewed 11 February 2012

This was our first trip to Turks & Caicos and we really loved the islands and the resort. We had a spacious 1 bedroom oceanfront apartment in the Lady Rose building with a fabulous view of the beach. The Mango reef restaurant was excellent for breakfast, lunch and dinner. We tried a variety of other restaurants and Mango Reef was in the top two. The pool area and the grounds are very pleasant . The check in process was a little chaotic but strangely fun and efficient (we were in our room within 20 minutes). We found all of the staff genuinely friendly and helpful. It was a great visit!!! We seldom go to the same place twice but we have put TCI and the Alexandra on our "return list". Highly reccommended!

Room Tip: Fet an oceanfront room, the view is worth the price
  • Stayed: January 2012, travelled as a couple
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1  Thank dreamermil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2012

We recently stayed at the Alexandra from Jan25th to Feb 4th and 10 days weren't enough!!We booked our trip with West Jet and all was fine with the flights, but, did have problems with the airport to resort transfer. West Jet has been notified of our problem and hopefully it will be corrected for the future. Apparently there is a lack of communication between WestJet and their supposed agent in Provo. We were told in writing that a West Jet representative would be at the airport to meet us and arrange our comped transfer to the resort. Well, we didn't see any representative at all, and my husband had to dig out our papers and show someone our papers showing the free transfer in order for us to get there. Coming back the Alexandra never did recieve notice from their West Jet rep to have us picked up and taken to the airport.
Enough about that. On arrival to our Studio Suite, we were pleasantly surprized to find a well stocked little kitchen, with small fridge, full size microwave, toaster, coffee maker, blender, and all necessary dishes and glassware. Edwin was out front and greeted us with a "Welcome Home" then took us inside and we were given cool cloths and yummy rum punch for our welcome in the lobby area.
We took the shuttle to the Graceway IGA grocery store and purchased our items for breakfasts and lunches and snacks. So nice to have a leisurely breakfast and coffee on our deck in the mornings before starting our day. Some grocery items are priced very high (yogurt 9.98 for 4 small cups) but most items were within our normal price range here in Canada.
Back to the room....it was clean and nicely decorated. Madelaine was our room cleaner and she was very friendly and efficient. Bed was comfortable and linens were not worn as some earlier TA reports suggested. Nice white sheets and bedding and I would hazard a guess that thread-count was at least 400 or better. Bathroom towels brilliant white and plenty of them.
Resort is beautiful and landscaping very well maintained. No need to play that awful, reserve a chair with your towel game....thank goodness, as that gets pretty old at some other resorts in the tropics. Always plenty of beach towels and always an employee at the beach to ensure you get the spot you want and place an umbrella there for you if not already there. That is a definate perk, as we are not early risers on holidays, and I don't like racing to the beach in the early am to reserve a lounger with a towel.
Beach is AMAZING!! White, powdery sand leading to the clearest aqua colored water you've ever seen!! Walk down the beach 15 mins and there is amazing snorkeling...we had our own snorkel gear and used it, but I think they may have some to use at the resort. Oh, and they have "noodles" and other beach toys for your use, sand pails etc., they only ask that you return it when you are finished using it.
Mango Reef restaurant at the resort has EXCELLANT food, and we ate there a lot. Evening dinners are a little pricey but not much worse than eating at Earl's or Moxie's here in Canada.If you want to save, eat a late lunch there instead of dinner, it's priced less.
Other restaurants we tried were Hemingway's, Bay Bistro, Bella Luna, and Magnolia, all good but favorite was Bella Luna Restaurante. Their food was so delish!! Best ravioli I've ever had and my husband really enjoyed his lasagne. If you go be sure to have the banana dessert, you won't be sorry!!
Shopping at the Regeant Village is fine, stores weren't busy when we were there. Mostly duty free items, like jewellry. perfume, liquor, cigars etc. Not good for clothing shopping as mostly just t-shirts and beach wraps, but I wasn't there to improove my wardrobe so that was fine.
Bikes can be rented for 18.00 for 24 hours, something we never fit into this holiday, but will next time.
I'm rambling on but really a great choice for location and resort, and didn't want to leave. Looking forward to going back next year. It's clean, modern, safe, quiet, and very,very beautiful!! This was our 12th tropical vacation (mexico and other caribbean islands) and Hawaii, and so far our favorite!!!!

  • Stayed: January 2012, travelled as a couple
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6  Thank browndak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

I was really prepared to give this hotel four stars but by the end of our long weekend stay there were just too many problems. First of all, as stated in so many other reviews, if you want to have an Ocean view you really need to ask for Ocean Front. Otherwise you are placed in a building that is almost perpendicular to the water so that you can only see the water from your balcony at an angle. That said, we really didn't care. The view was pretty enough and although the hotel had plenty of rooms we didn't feel like changing. The room was very lovely, clean and well appointed, with a kitchen and washer/dryer which is great for long stays, and even for a short one like ours. I like having my own breakfast on my terrace.
The beach is gorgeous, and the pool is large and clean. The hotel is a bit smaller than the usual huge resort which was pleasant. However, some amenities were missing or misrepresented. For example, there was no snorkeling equipment, and only two single person kayaks despite the fact that they advertise water activities available. One has to go to another hotel for those things, which isn't a problem but misleading. The same with internet. They claim that it is available all over the property but it actually isn't. Some buildings have none and some rooms have dead spots.
None of these things would have mattered by themselves but the little things kept adding up. Then on the second night, we found that the a/c , although it continued to run, stopped cooling at night. It did, however, come on again during the day. When we spoke to the desk the next day they said they were having some electrical problems. The next night we had a total loss of electricity from about 8pm until the middle of the night...no a/c, no fan. When the power was restored we still had no cooling from the a/c. So, this might have just been bad luck but it made it hard to give more the 3 stars.

Room Tip: If you want ocean view you must ask for Ocean Front. What they call Ocean View is not.
  • Stayed: February 2012, travelled as a couple
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3  Thank LeeBee386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexandraResort, Manager at Alexandra Resort, responded to this reviewResponded 9 February 2012

Thank you for your visit and your feedback from your stay at The Alexandra Resort. We take all comments seriously, so we wanted to respond to a few points in your review. We are sorry to hear that the water sport equipment was not available. We do offer snorkeling equipment, kayaks, paddle boats and other items, but they must have been signed out by other guests. We do our best to have equipment available for all that want it (we have 30 sets of snorkel gear), but this is our busiest season. The area did in fact lose power during your stay due to a serious problem with the cabling system. We sincerely apologize for the inconvenience that this issue caused. We do very much hope you will return to see us again and have a true Alexandra experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2012

Pack your bags and escape to the Alexandra Resort on the Turks and Caicos Island. Everyone speaks English, the staff is friendly, the pool is delightful, fun snorkeling nearby, and an incredible beach. Did I mention that the beach is gorgeous? Powdery white sand and a blue Caribbean Sea that you can watch for days and never grow bored. The restaurant is on Graced Bay with great views of the sunset. The hotel is clean and feels new. If mellowing out is your goal, the Alexandra Resort is your destination.

  • Stayed: February 2012, travelled with friends
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3  Thank IndieGirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2012

We stayed at the Alexandra for 3 nights in early February 2012. Both of us are experienced travelers and have stayed at some of the more "luxury" resorts across the Caribbean.

We booked the Alexandra given past reviews and the perceived value relative to other resorts along Grace Bay. The Alexandra certainly exceeded our expectations. The location of the property is supurb, and is on one of the better stretches of beach and walkable to other beach-side resorts. The beach and ocean, by the way, are phenominal - certainly the best Caribbean beach we have been to.

The Alexandra staff were all very nice and helpful, check in/check out were a breeze, and the room was great. We did not have an "oceanfront" room (rather 'Oceanview'), but we spent the majority of our time by the beach, so it was not an issue for us. Despite the fact we arrived well before check-in time, our room was ready within an hour. The rooms themselves all have microwaves/toasters/silverware, which is nice. We went to the grocery story (Alexandra operates a shuttle daily) which is recommended; although prices are high, its nice having your own food for breakfast, etc. Some of the past reviews have critisized the rooms - we have zero complaints. I believe the rooms were cleaned everyday (hard to tell since i am not at all messy and we were never in the room), but at the least we had fresh towels & trash removal daily, and the room was never anything but clean.

We only ate at Mango Reef once for lunch. The food was good (not bad, not great - however we ordered a pizza), although others we met on the island praised their dinner. The bar is alongside the beach and was convenient - although there is not "poolside service" that you may expect from luxury hotels, someone came around a few times per day offering drinks and food.

Although the Alexandra may not the pizzaz or "sleekness" of some of the newer/more high-end resorts along Grace Bay (which can be more than 2x the cost and carry mixed reviews), it was perfect for what we wanted (and this is coming from someone that typically prefers luxury hotels). It was clean, convenient, and had an exceptional staff. Reviews can be summarized with the question "Will you return? and the answer from us is an overwhelming "yes."

  • Stayed: February 2012, travelled as a couple
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6  Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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