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Jay P

Stay at Turks (PLS)

Review of Le Vele
2.0 of 5 bubblesReviewed 21 Jul 2022via mobile
We travel a lot and compared to all our vacations this place is overpriced and you get poor value. For instance, place is small and has hardly any services. Something as simple as an ice machine they don’t have and when asked about ice they say you need ice well yes to make some drinks we do. Please don’t book your room here. Down the strip there are nicer looking and better service places than this place. We hired a driver for few days and even he said we could have picked a better place for amount they charged us. They have one kayak for all their guest and I found that so funny. Also, no food service or snacks offered on the premises. Staff is good and nice but people in Turks are really nice so I am not surprised.
In addition, the internet by pool side was working but internet in the room was out of service so we did t have any tv service. Place is located on isolated side of the beach so you don’t see much hawkers or water activities by the beach

As far as overall experience, we were ok with the stay here for this time but next time we will look for an actual resort rather then privately owned condo place calling themselves a resort.
Date of stay: July 2022
Trip type: Travelled as a couple
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Clayton Thomas, General Manager at Le Vele, responded to this review
Responded 25 Jul 2022
Dear guest,

Thank you for your time to write this review, we do apologize for the not so good experience you encountered on your recent visit, to Le Vele Resort. However, we have made some changes to concerns and or suggestions you have made.

Nonetheless, we are not perfect but we strive to be the best, rest assured we will make it up to on your next visit to le Vele.

Notwithstanding, we are very sorry to hear that your recent stay with us we did not meet your expectations, we have fallen short. We kindly ask that you would consider returning to home away from home, we look forward to welcoming you back in the not-too-distant future.

Management.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 June 2022 via mobile

We have been visiting T&C since before we were married, and in recent years with our two children. This hotel is on a pristine section of beach, it has a quiet pool area, and our room was gorgeous—with a breathtaking view and a nicer kitchen than we’ll probably ever have at home! It’s perfectly located with walkable access to the supermarket and to restaurants in town. The service was excellent. The last day they were extremely flexible in letting us stay until our flight, to soak up a few more hours of sunshine. Then, when it was difficult to get a taxi, the manager kindly drove us himself to the airport and refused any payment. It was our first family trip since the pandemic and we are so grateful for the amazing experience. We’ll be back. Thank you!

Date of stay: April 2022
Trip type: Travelled with family
1  Thank ElbyNY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Thomas, General Manager at Le Vele, responded to this reviewResponded 26 July 2022

Pleasant afternoon!

Dear Valued Guest,

Thank you for your kind review, much appreciated. Further, my staff and I look forward to welcoming you back to Le Vele in the not too distance future, we look forward to your return to home away from home .

Once again, we say thank you for choosing Le Vele Resort.

Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2021

We ended up at Le Vele by chance after the hotel we'd booked had an unexpected power outage. We received a warm welcome from the team and feel fortunate to have ended up here for 12 nights!

The hotel was clean and comfortable with a beautiful pool and BBQ area, located right on the seafront - the perfect spot for visitors who are looking for a slightly more personal experience than some of the larger hotels nearby.

The staff were great. Clayton, in particular, was an absolute delight and clearly cares a huge amount about his guests' experience. He was quick to resolve a couple of minor issues we had, assisted us with a challenge we had with an external tour provider that we'd booked ourselves and kindly allowed us to check out late on our final day. Housekeeping was also extremely thorough.

Our only suggestions would be: 1) to ensure some of the minor niggles in the bedrooms are fixed (e.g. our bathroom door was very tricky to shut) and 2) to consider installing some darker curtains on blinds as we struggled to sleep past dawn.

We'd happily recommend this resort to anyone visiting the area and hope we'll get the chance to return again.

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank tammy2779
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard Thomas, Accounting / Finance at Le Vele, responded to this reviewResponded 10 September 2021

Pleasant afternoon!

Dear valued Guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; the staff at Le Vele Resort will definitely be happy to read what you wrote. We put our guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Nonetheless, thanks for your kind words and we look forward to seeing you again and again.

Warmest Regards,
Le Vele Management.

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Reviewed 22 August 2021

The first time I came to Le Vele was 10 years ago and multiple visits later it is still my and my family's happy place. It is beautiful and peaceful, and yet family friendly. I've been here with my son when he was 1, 4 and now 7 years old and he has always had a great time. Everyone from Clayton who manages everything beautifully, to Joshua at the beach is top notch. Always friendly and helpful if needed. We always stay in a 2 bedroom corner unit and love the ground floor west, but if you are higher you have a more expansive view of the water. There is no restaurant or bar but this totally works for me. It is so close to great restaurants which you can walk to. I always start with my son walking to a close one on the beach and then each time say, 'Oh it is just past the last one". That way you work up to the farther ones. But there is nothing like walking the beach to where you are going to eat. Then taxi back and relax! And, lastly, the beach is never crowded and you never have someone sitting between you and the water. I hate the thought of having to strategically get a chair saved. No need for that here!

Date of stay: August 2021
    • Value
    • Rooms
    • Service
Thank Christianne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard Thomas, Accounting / Finance at Le Vele, responded to this reviewResponded 24 August 2021

Pleasant afternoon!

Dear Christianne,

Thanks you for your valuable feedback regarding your stay! I am glad that we were able to once again exceed your expectation. Also, thanks for recognizing the team! However, we are continually trying to improve the service that we provide to our valuable guest.
Further, you and your family are always [Welcome to visit Home Away from Home]. We look forward to your next visit, until then, stay safe and well.

Clayton.

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Reviewed 18 August 2021

We traveled with our two teens (15, 19) for an "end of Summer, finally can travel" trip. We didn't want a big resort and found the perfect combination of upscale, relaxed yet refined experience at Le Vele. The 2 bedroom, 2 1/2 bath corner suite provided expansive space with more than enough room for all of us. The terrace off of the living room provided unobstructed views of the beautiful Grace Bay beach. We had days of complete cocooning not leaving the property, cooking in the well stocked kitchen and playing cards on the terrace, to venturing out on the resort bikes to explore the easily reachable shops, galleries and nightlife in the Grace Bay area. The staff at Le Vele were professional, friendly, happy and knowledgable. We HIGHLY recommend this as an accomodation at any time of the year. We'll be back. Thanks to Clayton and the entire staff for helping to provide a wonderful family vacation.

Room tip: Corner Suite on 1st floor was excellent; private access to beach from terrace and unobstructed views of the ocean
Date of stay: August 2021
    • Location
    • Sleep Quality
    • Service
Thank 383ww
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard Thomas, Accounting / Finance at Le Vele, responded to this reviewResponded 29 August 2021

Dear Valued Guest,
Thank you for taking the time to write your review of Le Vele Resort and staff, your comments are very much in line with our service. We really appreciate your comments. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.
Our commitment to good service will always remain on our priority list. Thank you again, and we look forward to seeing you on your next visit to Turks and Caicos Islands and Le Vele! tell a friend about us.
Le Vele Management!

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Reviewed 3 July 2021 via mobile

LOVE this resort! It’s everything you can ask for in a vacation. The apartment/room was beyond spacious and had everything from a full kitchen to huge bedrooms and enough space that you felt like you have space. The check in was a breeze and we were allowed to check in earlier than regular check in time. Steps away from beach, on the beautiful Grace Bay, once on the beach feels like you have the entire beach to yourself. Management was so helpful and kind! We are only here for 4 days before we check into our rental house, but now we don’t want to leave! This resort gets a 5 star rating, we couldn’t be happier!

Date of stay: July 2021
Trip type: Travelled with friends
1  Thank robsQ6231WA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard Thomas, Accounting / Finance at Le Vele, responded to this reviewResponded 24 August 2021

Many of thanks to you are valuable guest, for taking the time out to share your Experience! my staff and I really appreciate you coming.

We look forward to your return!

Clayton.

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