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Connecticut

Another A+ experience at Le Vele!

Review of Le Vele
5.0 of 5 bubblesReviewed 8 Sept 2023
We stayed at Le Vele for 3 weeks in July 2023 and had a fantastic visit. We are repeat guests and highly recommend this boutique resort if you want a quieter place to call home. The beachfront is where Joshua will take care of you and greet you with a huge smile each day. There are cold bottles of water and very comfortable lounge chairs on the huge beach with plenty of space for all. Our condo was cleaned each day by the very sweet Mary, it was large and had everything we needed for simple or elaborate meals. There is a small gym, two gas grills by the pool and bikes to borrow. Le Vele is within walking distance to many restaurants/bars/shopping/grocery either on the beach or sidewalks. We love to be welcomed each trip by Clayton and his Team, they are all the very BEST!
Date of stay: July 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this review
Responded 8 Sept 2023
Dear Guest,

Thank you for taking time out of your busy schedule in letting us know how you enjoyed your stay with us.

We are happy you enjoyed your stay with us. We are happy we have met your expectations and welcome you to stay with us in the not too distant future.

Continue to stay safe and enjoy life, until next time we meet again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (219)
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Reviewed 16 June 2023

Le Vella was the perfect place for our vacation. Our 3 bedroom condo was beautiful and spotless with amazing views. Clayton was so kind and really went over and above! Our daughter broke her toe nail in half and Clayton went and purchased medical supplies for her toe. (Just amazing to have a general manager take the time to do that) Joshua our beach attendant made sure our chairs were set up every day first thing and had cold water for us when we arrived. He was the sweetest! We were sad to say goodbye. Made us feel so at home! Until next year!

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Kelly A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this reviewResponded 17 June 2023

Dear Guest,

The Staff and I at Le Vele Resort, we are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience while vacationing with us. Thanks for your support, we really appreciate it! Looking forward to welcoming you again soon, to home away from home.

Regards,

Clayton.

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Reviewed 13 November 2022

So not a place were you go if you want an ice maker or noise.....But the best place for peace and tranquility on Grace Bay,,,,,All units are oceanfront not oceanview but oceanfront...the staff lead by manager Clayton Thomas are excellent and will get you anything including ice if you need it...By the way most of the fridges in units have ice makers or ice in them,.,,,You can walk very easily to many many restaurants including the one right across the street...Location is ideal also a very short walk or drive to gourmet IGA....the beach is watched by a beach attendant and towels , cold water , cushioned beach chairs and umbrellas are plentiful..the pool area has plush lounges 2 barbeques and fantastic pool plus a small gym .lots of cameras and security guards 24 hours per day....For us it is the best and one of few remaining tranquil places on Grace bay with excellent 24 hour per day staff and fully equipped modern kitchens , great cable and smart television....within walking distance of anything you might want...i highly recommend call the resort itself and speak to Clayton Thomas for best rates and advice

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank wayout11cat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this reviewResponded 14 November 2022

Pleasant afternoon!

Dear Valued Guest,

Thanks for taking the time out to highlight Le Vele Resort and staff, very much appreciated, However, the staff and I look forward to welcoming you back to home away from home.

Warmest regards,
Le Vele Resort Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2022 via mobile

We travel a lot and compared to all our vacations this place is overpriced and you get poor value. For instance, place is small and has hardly any services. Something as simple as an ice machine they don’t have and when asked about ice they say you need ice well yes to make some drinks we do. Please don’t book your room here. Down the strip there are nicer looking and better service places than this place. We hired a driver for few days and even he said we could have picked a better place for amount they charged us. They have one kayak for all their guest and I found that so funny. Also, no food service or snacks offered on the premises. Staff is good and nice but people in Turks are really nice so I am not surprised.
In addition, the internet by pool side was working but internet in the room was out of service so we did t have any tv service. Place is located on isolated side of the beach so you don’t see much hawkers or water activities by the beach

As far as overall experience, we were ok with the stay here for this time but next time we will look for an actual resort rather then privately owned condo place calling themselves a resort.

Date of stay: July 2022
Trip type: Travelled as a couple
2  Thank Sunbrother001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Thomas, General Manager at Le Vele, responded to this reviewResponded 26 July 2022

Dear guest,

Thank you for your time to write this review, we do apologize for the not so good experience you encountered on your recent visit, to Le Vele Resort. However, we have made some changes to concerns and or suggestions you have made.

Nonetheless, we are not perfect but we strive to be the best, rest assured we will make it up to on your next visit to le Vele.

Notwithstanding, we are very sorry to hear that your recent stay with us we did not meet your expectations, we have fallen short. We kindly ask that you would consider returning to home away from home, we look forward to welcoming you back in the not-too-distant future.

Management.


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Reviewed 7 June 2022 via mobile

We have been visiting T&C since before we were married, and in recent years with our two children. This hotel is on a pristine section of beach, it has a quiet pool area, and our room was gorgeous—with a breathtaking view and a nicer kitchen than we’ll probably ever have at home! It’s perfectly located with walkable access to the supermarket and to restaurants in town. The service was excellent. The last day they were extremely flexible in letting us stay until our flight, to soak up a few more hours of sunshine. Then, when it was difficult to get a taxi, the manager kindly drove us himself to the airport and refused any payment. It was our first family trip since the pandemic and we are so grateful for the amazing experience. We’ll be back. Thank you!

Date of stay: April 2022
Trip type: Travelled with family
1  Thank ElbyNY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Thomas, General Manager at Le Vele, responded to this reviewResponded 26 July 2022

Pleasant afternoon!

Dear Valued Guest,

Thank you for your kind review, much appreciated. Further, my staff and I look forward to welcoming you back to Le Vele in the not too distance future, we look forward to your return to home away from home .

Once again, we say thank you for choosing Le Vele Resort.

Management.

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Reviewed 9 September 2021

We ended up at Le Vele by chance after the hotel we'd booked had an unexpected power outage. We received a warm welcome from the team and feel fortunate to have ended up here for 12 nights!

The hotel was clean and comfortable with a beautiful pool and BBQ area, located right on the seafront - the perfect spot for visitors who are looking for a slightly more personal experience than some of the larger hotels nearby.

The staff were great. Clayton, in particular, was an absolute delight and clearly cares a huge amount about his guests' experience. He was quick to resolve a couple of minor issues we had, assisted us with a challenge we had with an external tour provider that we'd booked ourselves and kindly allowed us to check out late on our final day. Housekeeping was also extremely thorough.

Our only suggestions would be: 1) to ensure some of the minor niggles in the bedrooms are fixed (e.g. our bathroom door was very tricky to shut) and 2) to consider installing some darker curtains on blinds as we struggled to sleep past dawn.

We'd happily recommend this resort to anyone visiting the area and hope we'll get the chance to return again.

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank tammy2779
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard Thomas, Accounting / Finance at Le Vele, responded to this reviewResponded 10 September 2021

Pleasant afternoon!

Dear valued Guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; the staff at Le Vele Resort will definitely be happy to read what you wrote. We put our guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Nonetheless, thanks for your kind words and we look forward to seeing you again and again.

Warmest Regards,
Le Vele Management.

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