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Marci A

Lovely stay at a hidden gem!

Review of Le Vele
5.0 of 5 bubblesReviewed 25 Jan 2024
My husband and I went here for our delayed after Covid honeymoon. It’s a true hidden gem. You can’t beat the location. The beach is absolutely gorgeous. Clayton was so kind to give us an upgrade to a suite that was available. We are so grateful. It’s not frilly and doesn’t have a restaurant, but it is calm and serene and just lovely. We walked to the Ritz and lots of other places on Grace Bay. Would highly recommend and hope we can go back sometime. Thank you, Clayton and staff!
Date of stay: July 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this review
Responded 27 Jan 2024
Hello,

Thank you for taking time out of your schedule to let us know how much you enjoyed your stay.

We are delighted you chose us out of the many options around island, for that we couldn't be more grateful. Our staff strive for excellence and we as a team try our utmost best to ensure our guest enjoy their stay and assist in any way possible.

Once again thank you for staying with us and stay safe!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (218)
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Reviewed 17 December 2023 via mobile

If you desire quiet, beautiful accommodations on Grace Bay, this is the place. The resort is owned be the residents, some of whom rent their units. We were upgraded from a studio to a spacious and immaculate one bedroom unit with full kitchen and washer/dryer. The pool (chilly, the only negative for me) was always lightly visited and lounges on the beach were similarly available and well kept. I missed a restaurant bit at all; we had breakfast a five minute walk away at three different places, lunch at Hemingway’s or Bay Bistro, a drunk at the Ritz bar, and dinner at various places. We did not need a car the entire week, and the staff was kind and helpful. Very much look forward to returning.

Room tip: You can easily walk to meals and drinks on the beach.
Date of stay: December 2023
Trip type: Travelled as a couple
2  Thank Pamela H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this reviewResponded 19 December 2023

Dear Pamela H,

Thank you for your lengthy review on your recent stay with us. We were delighted to have you as our guests. The staff at Le Vele thrive for excellence in ensuring guests enjoy their stay. However we thank you for choosing us and hope to see you in the not too distant future.

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Reviewed 8 September 2023

We stayed at Le Vele for 3 weeks in July 2023 and had a fantastic visit. We are repeat guests and highly recommend this boutique resort if you want a quieter place to call home. The beachfront is where Joshua will take care of you and greet you with a huge smile each day. There are cold bottles of water and very comfortable lounge chairs on the huge beach with plenty of space for all. Our condo was cleaned each day by the very sweet Mary, it was large and had everything we needed for simple or elaborate meals. There is a small gym, two gas grills by the pool and bikes to borrow. Le Vele is within walking distance to many restaurants/bars/shopping/grocery either on the beach or sidewalks. We love to be welcomed each trip by Clayton and his Team, they are all the very BEST!

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank ajax1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this reviewResponded 8 September 2023

Dear Guest,

Thank you for taking time out of your busy schedule in letting us know how you enjoyed your stay with us.

We are happy you enjoyed your stay with us. We are happy we have met your expectations and welcome you to stay with us in the not too distant future.

Continue to stay safe and enjoy life, until next time we meet again.

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Reviewed 16 June 2023

Le Vella was the perfect place for our vacation. Our 3 bedroom condo was beautiful and spotless with amazing views. Clayton was so kind and really went over and above! Our daughter broke her toe nail in half and Clayton went and purchased medical supplies for her toe. (Just amazing to have a general manager take the time to do that) Joshua our beach attendant made sure our chairs were set up every day first thing and had cold water for us when we arrived. He was the sweetest! We were sad to say goodbye. Made us feel so at home! Until next year!

Date of stay: June 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Kelly A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this reviewResponded 17 June 2023

Dear Guest,

The Staff and I at Le Vele Resort, we are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience while vacationing with us. Thanks for your support, we really appreciate it! Looking forward to welcoming you again soon, to home away from home.

Regards,

Clayton.

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Reviewed 13 November 2022

So not a place were you go if you want an ice maker or noise.....But the best place for peace and tranquility on Grace Bay,,,,,All units are oceanfront not oceanview but oceanfront...the staff lead by manager Clayton Thomas are excellent and will get you anything including ice if you need it...By the way most of the fridges in units have ice makers or ice in them,.,,,You can walk very easily to many many restaurants including the one right across the street...Location is ideal also a very short walk or drive to gourmet IGA....the beach is watched by a beach attendant and towels , cold water , cushioned beach chairs and umbrellas are plentiful..the pool area has plush lounges 2 barbeques and fantastic pool plus a small gym .lots of cameras and security guards 24 hours per day....For us it is the best and one of few remaining tranquil places on Grace bay with excellent 24 hour per day staff and fully equipped modern kitchens , great cable and smart television....within walking distance of anything you might want...i highly recommend call the resort itself and speak to Clayton Thomas for best rates and advice

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank wayout11cat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLAYTON THOMAS, General Manager at Le Vele, responded to this reviewResponded 14 November 2022

Pleasant afternoon!

Dear Valued Guest,

Thanks for taking the time out to highlight Le Vele Resort and staff, very much appreciated, However, the staff and I look forward to welcoming you back to home away from home.

Warmest regards,
Le Vele Resort Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2022 via mobile

We travel a lot and compared to all our vacations this place is overpriced and you get poor value. For instance, place is small and has hardly any services. Something as simple as an ice machine they don’t have and when asked about ice they say you need ice well yes to make some drinks we do. Please don’t book your room here. Down the strip there are nicer looking and better service places than this place. We hired a driver for few days and even he said we could have picked a better place for amount they charged us. They have one kayak for all their guest and I found that so funny. Also, no food service or snacks offered on the premises. Staff is good and nice but people in Turks are really nice so I am not surprised.
In addition, the internet by pool side was working but internet in the room was out of service so we did t have any tv service. Place is located on isolated side of the beach so you don’t see much hawkers or water activities by the beach

As far as overall experience, we were ok with the stay here for this time but next time we will look for an actual resort rather then privately owned condo place calling themselves a resort.

Date of stay: July 2022
Trip type: Travelled as a couple
2  Thank Sunbrother001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clayton Thomas, General Manager at Le Vele, responded to this reviewResponded 26 July 2022

Dear guest,

Thank you for your time to write this review, we do apologize for the not so good experience you encountered on your recent visit, to Le Vele Resort. However, we have made some changes to concerns and or suggestions you have made.

Nonetheless, we are not perfect but we strive to be the best, rest assured we will make it up to on your next visit to le Vele.

Notwithstanding, we are very sorry to hear that your recent stay with us we did not meet your expectations, we have fallen short. We kindly ask that you would consider returning to home away from home, we look forward to welcoming you back in the not-too-distant future.

Management.


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