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Reviewed 17 May 2017

Lovely resort with great facilities. A little dated in some areas, but overall a generally pleasant stay. We had an internal room to start with, then moved to Bungalow for the second night. Restaurant was nice with seating indoors and out. Nice bar to relax in with great live music most nights. Staff were very friendly and very helpful.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Jadeo39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveMuiNe_Vietnam, Guest Relations at Pandanus Resort, responded to this reviewResponded 22 May 2017

Thank you very much for your kind review. We are all very happy that you enjoyed your stay here.

As you are aware, all of our accommodations have been completely rebuilt within the past two years. Because the room and bungalow in which you stayed was basically brand new, I was surprised at your comment that the the hotel was 'dated in some areas.' It would have been helpful to us if you had expanded on this comment, so that we would be able to improve on whatever facility that you felt was not 'up to date'.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

We have no experience with other resorts, but meeting other travellers we received info about different sites.
According to that the Pandanus is - by far - the best in Phan Thiet.

Rooms are fine, breakfast buffet various and tasty and food in general good.
Room for improvement, though, on better trainings for the cooking staff on how to handle BBQ. They really burnt almost everything if you were not looking for your fish and seafood on your own. Saturday BBQ offer therefore was a bit unsatisfying.

Normally, I would rate this property 4-star, but:
Staff in Vietnam is always friendly and helpful - but this team manages to top that. I am in hospitality business myself and never experienced a service attitude like this in any vacation resort before. Congrats & Cám on!

Stayed: April 2017, travelled with friends
6  Thank Sven1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

This was good value for money with high standards and not silly money to pay for it. Has everything you expect of the standard of hotel an excellent breakfast included and large grounds/ beach access. It is out of the way of the main drag which is an advantage or disadvantage depending on your perspective but taxis are so cheap this is not a hinderance if you do want to go out (we did). There is also a bus that is bookable for fairie stream and restaurants in town in evening. The red dunes are almost across the road - really accessible from hotel without any transport.

Stayed: April 2017, travelled as a couple
1  Thank Harpenden_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2017

Have you ever experienced…

The AC not being sufficient in your room?
The Fridge of the Minibar not cold enough?
The Salt Shaker at Breakfast being clogged and the one from the next table too?
The pool being too cold?
Not enough Staff around?
Or having to endure annoyed faces because every question or request seems to be a nuisance to the Staff?
And what about the Wi-Fi being too slow?
Or no Power outlet in the room that keeps charging your device even when not in the room and the key removed from the master switch?

All the above won’t happen to you at this impeccable resort!

Talking about Wi-Fi: not only was it super-fast at all times, I was impressed about how well the signal strength was throughout the resort, including by the pool and even in the beach area.
Other highlights include: stunning outdoor bath tub with tropical shower in our bungalow, lavish breakfast buffet, Life Guard at the beach, gay friendly environment, beautiful gardens and flowers everywhere, extremely well kept Resort wherever you look outdoor or inside rooms.
The General Manager Peter who is German, really knows the hospitality business, is extremely competent and speaks perfect German, English, French and good Spanish as well.

Nothing negative jumped out during our stay which is quite unusual for me as normally, there are at least little irritating details popping up here and there…not in this Resort.

We’ll be back next year!

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank stjosh2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_Mui_Ne, Public Relations Manager at Pandanus Resort, responded to this reviewResponded 19 April 2017

Dear stjosh2,

thank you for your extremely positive comments about the Pandanus Resorts. They will definitely be shared with our 205 employees who work hard day and night to make our little piece of "Paradise" a memorable experience for our many guests from around the world. While there is always room for improvement, the management and all our staff members genuinely enjoy meeting guests of all walks of life and backgrounds and share the the innate hospitality of the Vietnamese people with our visitors. We look forward to welcoming you and your friends back any time!

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Reviewed 16 April 2017 via mobile

Stayed here for 5 nights after 15 days touring and what a great place to end what was a fantastic trip - the staff here are exceptionally friendly and polite - the in house purchases are very reasonable and the hotel is very clean along with serving great food - I would most definitely stay here again without a shadow of a doubt

Stayed: March 2017, travelled as a couple
2  Thank Darren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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