I booked on Hotels.com for 2 nights and put 2 adults and 2 kids (age 6 and 8). They said AT check in that I had to pay an additional fee of ¥15000 yen for my kids and when we questioned it, stated we would then like a refund, they said no. Basically it was pay the extra money or be out the $306 we paid on hotels.com. I showed them the booking confirmation where I had entered two adults and two kids. They said it was a mistake. They called some number (presumably hotels.com) and we sat and sat. No resolution. And it was rude. I never lied about my kids ages. Said we only needed two beds, etc. Nothing. So basically we checked out after one night. The resort wasn't nice enough for us to pay $456 for two nights. Besides the awful check in service, I don't have much more to rate well. And will leave it at that. I did not eat the buffet breakfast nor dinner. Don't go! We have stayed at other Okinawan resorts like ANA Intercontinental Manza, Moon Ocean, Okuma Resort and all were MUCH nicer. Was this hotels.com error, I don't know. But, I will not recommend any of my friends to stay here.
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