Awful service, lots of issues with the house and impossible to get help from the reception. Also the swimming pool area is not safe, watch your stuff or can get stolen. Overall no concept of service and very poor management, which needs improvement
We had a fantastic home, number 100. Clean and very nice decorated. Large garden. Friendly staff. We enjoyed our stay very much. A lot of things to do in the environment, for example Walibi. Only 5 minutes by car.
We rent 1 of 4 mobile homes, which has a good location, next to the beach. Though I have read reviews about this place and now what to expect, I did not read the reviews in Trip Advisors about this (my fault). Actually the mobile home is quite nice IF they were (well) maintained.
In one of our 4 mobile homes, the last rental did not clean up the sheets as they should so we had to contact the lobby about this. And there was water on the floor, leakage? In all homes there are stuffy, sweaty smell as if they never opened the window, let alone clean them. In 3 out of 4 homes the couch in the living room are dirty, with marks of fluid on it. Hopefully it was not organic... I had to open all windows, doors and sprayed the rooms with air freshener while beating the cushions and the duvets. All things came out of them, especially for the duvets: dust, hair... in one of the bedrooms was a broken drawer, I made a picture so we would not be blamed for that.
The kitchen was OK, simple, you have all the basics. Too pity we had to wash everything once again because the smell of the china’s (especially the mugs) were like somebody had did eggs in it.
The person at the lobby were helpful and friendly, yet the could not do lots of things.
The play area is small, swimming pool not big and too much chlorine. Even the toddler pool was closed because of too high concentration of chlorine. There were activities program and there was a laser game scheduled. We informed hours beforehand whether we had to register or not and receive a relief answer of “No need, just be there up to 15min before.” That night, 30min before the game started, we showed up and there were already 20 children disappointed because they were late. Only 15 children are allowed. The whole area is for children, it was during summer vacation, there are only 2 laser games for the whole week and this is how they arranged?? Our children were very disappointed and had to choose another not-so-many options.
So, for a (long) weekend, it is OK. Better find another home if you can afford it or maybe better: another resort. I think the price is too high for what you get. A simple home is enough as long as it is clean. If you drive there, better to do your groceries outside the resort, there are supermarkets not far from there. Once again here? For us, not anymore. The children? They had a wonderful time and that’s what this is al about.
We stayed in a Villa 10 at the park, and ended up in one big construction site. There is heavy machinery everywhere at the park, and a lot of noise. The workers started every morning at 7.00. We measured noise at 82 dB at our terrace. When we talked to the reception, because we would like to go home earlier, they could not give us compensation or a refund for the remaining days. This is not a place to bring children. The safety is terrible, as big machines are driving around in the park. Simply just STAY AWAY!
