The hotel is in a nice location, a 20 minute scenic walk along the Pinewalk (which is beautiful), takes you into Pollenca. Nice choice of bars, restaurants, shops, a small play park and lots of little beach areas.
The hotel check in was fast, we arrived about 1am. We were able to take some bread rolls from the restaurant and there were drinks available in reception, cava, water and apple juice. First impressions of the room were great. We had a renovated room in block 4, looking out towards the pool and the mountains. Also, a nice gesture of lollies and sweets for the kids were presented on the bed. Three small bottles of water in the fridge on arrival.
The pool area gets very busy. I dislike putting towels down early, but everybody does it here. If you wait until 8-9am, they're all gone. The splash pool is fun for the kids, also nice shallow beach effect area for little ones, leading to the deeper pool. Lots of activities going on throughout the day, so if you are looking for peace and quiet, this is not the hotel for you. During our stay, there seemed to be a huge wasp problem, they were everywhere. Also, there was cat faeces on the grass which we would get regular wafts of whilst sunbathing, not nice in the heat!
The cleaning of the rooms was one of my frustrations. By the end of our stay, all our clothing was covered in thick dust, as we walked around the room. Bed sheets don't seem to be changed regularly enough, just relaid and neatened. In my opinion, towel changes are also not done regularly enough. We had to wash our glasses in the bathroom sink as they were never changed. The rooms are lovely so it's a shame they weren't cleaned so that it felt nice throughout the whole stay.
The all inclusive was a let down in terms of the restaurant. The meat often appeared undercooked and so we avoided. My daughter had a dead fly in her pasta bolognaise. Also the plates and glasses were dirty, covered in dried on food. The restaurant is incredibly noisy and was more like a canteen. We chose to eat out in the second week. The drinks included in the all inclusive were good, as were the ice creams. The pool snack bar was ok, quite repetitive. Lots of wasps all over the food as it is sat out on trays from 12pm-2:30pm.
Entertainment team were fantastic, so enthusiastic and friendly. We had no contact with Thomson reps or kids club staff, so cannot comment.
This is a great family orientated hotel, but we didn't get value for money in terms of the all inclusive, as we ate out a lot. If the food was improved, I'd consider returning, but based on our experience, I would definitely return to the area but perhaps look at alternative accommodation.