We stayed over the weekend of 23rd - 26th September 2011 for a 21st birthday celebration. There was a group of us ranging in ages from 14 - 77. On arrival this place certainly has the WOW factor. The concierge could not have been more helpful and check in was a breeze. Up to the rooms which are just great and dropped off the bags. Down to the Great Scotsman Bar which is delightful but here was the first problem - it took us 20 minutes to get served! It did not seem overly busy at the time.
Anyway, on to the Boathouse for a pre arranged meal booked for 7.30. The food was superb but it took us over 3 hours to eat a 3 course meal! The food was excellent but sorry to say the service let it down badly.
The same story at breakfast the next morning a buffet style breakfast after a lengthy wait food great but the service..........Later that day we went on a lovely boat trip around Loch Lomond. We had booked an evening meal that night in the grill, you guessed it another 3 hour marathon with lots of mistakes on drink orders etc. Sorry to say my overall impression was that the service just lets the place down. 5 star hotel, 5 star prices, 5 star location, 5 star food 3 star service.More
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