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“Lovely night away!!”

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Cameron House on Loch Lomond
Ranked #1 of 4 Hotels in Alexandria
Certificate of Excellence
Reviewed 21 March 2013 via mobile

I had always wanted to stay here & I was not disappointed, it was a lovely experience at a beautiful location with fantastic food & service. I will certainly return however I just feel it is very slightly overpriced in terms of accommodation, the food prices are equal with the quality so no fault there but the price of just a B&B is a but to pricey even though it is a beautiful place to stay.

  • Stayed: March 2013
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Thank GlasgowMoMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,556 - 4,560 of 6,052 reviews

Reviewed 20 March 2013

Just returned from two nights at Cameron House. Arrived at 3.30pm for check in which was available from 3.00pm. We were told that the head housekeeper was checking our room that moment and were given drinks vouchers for the bar until we were contacted by reception that the room was ready.

Arriving at the bar, there wasn't a seat to be had so we perched on bar stools. We quickly learned that most people were in the same position as us....no rooms. After about an hour, I spoke with the Duty Bar Manager, Desmond, and he undertook to find the Front of House Manager for us. He came back to say that the Manager had left for the day! We continued to wait, and wait, and wait, until I went to speak with the Deputy Manager. He simply apologised and said they were doing all they could. We continued to wait.

Finally, we decided to return home...some ninety miles away....and went to reception to have our car brought to the hotel. An Assistant Front of House Manager came down to speak with us. She was the first person, apart from Desmond, to offer to try to resolve the situation and help us. She was so sympathetic and helpful that we decided to stay. We were upgraded to a suite to try to make up for the shambles we had so far experienced.

We ate in the Cameron Grill and the meal was very good with good service. The following evening, we ate at the Boat House, where again, the food and service were very good.

Other let downs included our suite key being deactivated a day early and, when I arrived at reception to have this remedied, I was told that I must have put it beside my mobile phone. This was in fact not at all the case! Whatever happened to ...."the customer is right?". Not at Cameron House reception desk, I can promise you!

At breakfast on our final morning, one of the settings had a cup which was covered in dirty stains!
Again, disappointing.

As we checked out, my husband queried our bill as one of our meals was missing. At that, the Manager arrived to speak with us and advised that, because of our bad experiences, our dinner in the Cameron Grill had been removed from our bill. He was exceedingly gracious and assured us that our stay was not the norm for the Hotel. He hoped that we would return in the future.

We were both in need of a few days of complete relaxation and we certainly did not enjoy that. Desmond and Elaine did everything possible to try to resolve our situation and they certainly made us more comfortable for what remained of our stay. As I said earlier, the Manager made a point of seeing us and apologising for the hotel's failures.

At no time were we looking for anything for nothing. We appreciated the efforts by the staff and the upgrade and the meal......however, what we had hoped would be an idyllic few days turned out to be stressful and very disappointing.

Marilyn St Andrews

Room Tip: Make sure it will be available at check in times, particularly if you have had a long drive!
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  • Stayed: March 2013, travelled as a couple
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1  Thank Marilyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

From the outset, i knew that this 2 night stay at Cameron House was expensive and i was hoping it was going to be money well spent, as it was our wedding anniversary and we normally push the boat out!
Well, were not disappointed, it was superb!!
Upon arrival,our bags were taken from us and the car parked by the very helpful staff. Then being very efficiently being booked in at reception by friendly staff, this was a good introduction.
A member of staff then took our bags and escourted us to our room, and looked embarassed when given a tip.
The room was magnificent and comfortable.
We visited the leisure facilities and although there were a number of children there, it didnt spoil our experience as the facilities were vast.
We ate on the first night at The Boat house and the friendly theme followed through. The waitress was very attentive and efficient and the food was very good.
We were offered a lift to the Boat House restaurant and back by the consierge staff. which was very posh by our standards!
The second night, our anniversary, we dined in the Cameron Grill. The food was sublime! Again not cheap but worth it for a special occasion. We were presented with a tray of confectionary wich was a nice touch, and greatly appreciated.
The main thing that struck me was that all the staff appeared to be from the locality, which is a good thing, servicing the local economy.
All in all, a memorable experience. Well done Cameron House!!

Room Tip: worth upgrading!!
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  • Stayed: March 2013, travelled as a couple
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Thank bigginJarrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronHouseLL, General Manager at Cameron House on Loch Lomond, responded to this reviewResponded 22 March 2013

Congratulations and many thanks for your review! I am delighted that you chose Cameron House to celebrate such a special occasion! It is great that you found both our Boat House and Cameron grill to offer delicious locally sourced produce and you found our largely local team to be so friendly and welcoming.
Overall, I am really pleased that we were able to deliver such a great anniversary stay for you and do hope to welcome you back in the very near future.

Best wishes,
Andy Roger

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Reviewed 19 March 2013

What a very 'scottish' place to stay. A dark entrance hall filled with tartans and beautiful heavy furniture, the walls adorned with fake stuffed local wildlife. Turn right at the reception desk, past the shop and onto the grille resteraunt, serving a wonderful array if Scottish smoked salmon and tasty fish and meat. The huge bar looks like a sports hall added on in the 70's from outside, but inside is beautifully furnished with an enormous bar in the middle and plenty of log fires. We were lucky enough to stay in a suite overlooking the loch with a balcony which we would have used if the weather had been better. What a treat. The slipper bath even had a built in tv screen on the wall. The furnishings are sumptuous and the bed and bedding is glorious.
Can't wait to go back.

Room Tip: Had a sneaky look when the cleaners were in and rooms look lovely, but room 111 is fabulous.
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  • Stayed: March 2013, travelled as a couple
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Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronHouseLL, General Manager at Cameron House on Loch Lomond, responded to this reviewResponded 22 March 2013

Many thanks for your review. I am really pleased that we were able to deliver such a comprehensively great stay for you and your lovely praise of so many aspects of our resort is really encouraging.
I very much look forward to welcoming you back to the resort.

Kind regards,
Andy Roger

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Reviewed 18 March 2013

Just returned from three night at the Cameron House hotel and it was a truly enjoyable experience. The room was excellent, the food sublime and although a little expensive the spa was an experience not to miss. The staff were attentive but not over the top and I would truly recommend this hotel to anyone.

  • Stayed: March 2013, travelled as a couple
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1  Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CameronHouseLL, General Manager at Cameron House on Loch Lomond, responded to this reviewResponded 22 March 2013

A massive thank you for your review. I am delighted that you enjoyed a true five star experience at Cameron House and that you found our resort to offer great bedrooms, delicious food and that you thought so highly of our award winning Carrick Spa.
I sincerely appreciate your recommendation and hope to welcome you back in the very near future.

Kind regards,
Andy Roger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cameron House on Loch Lomond

Address: Loch Lomond, Loch Lomond and The Trossachs National Park, Alexandria G83 8QZ, Scotland (Formerly De Vere Cameron House)
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Alexandria
Price Range: RM846 - RM1,966 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cameron House on Loch Lomond 5*
Number of rooms: 132
Official Description (provided by the hotel):
A magnificent baronial mansion surrounded by 100 acres of woodland, Cameron House on Loch Lomond, blends traditional Scottish influences with sumptuous contemporary decor to offer guests a memorable stay in the finest surroundings. This is your loch side Baronial mansion and so much more, with a Championship golf course, a luxury resort spa with rooftop infinity pool, a range of luxury traditional and contemporary suites with views overlooking Loch Lomond and some of the most supreme dining imaginable, all bundled up and served with the heartiest of Scottish hospitality. Cameron House on Loch Lomond is every part the five star Scottish experiences and located just 25 minutes from Glasgow International Airport. ... more   less 
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Also Known As:
De Vere Cameron House Hotel West Dunbartonshire
De Vere Cameron Hotel
Cameron House Hotel
De Vere Cameron Arden
Cameron Hotel House
Cameron House On Loch Lomond Alexandria, Scotland, United Kingdom

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