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“Expensive”

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Cameron House on Loch Lomond
Ranked #1 of 4 Hotels in Alexandria
Certificate of Excellence
Reviewed 16 May 2008

Booked this hotel last minute online and got a really good deal. The room and hotel is really nice plus the facilities are excellent. We went to the bar for a drink and got a nasty suprise when we were told how much it was for two drinks.

  • Stayed: November 2006, travelled as a couple
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1  Thank Scott111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,621 - 5,625 of 5,852 reviews

Reviewed 13 May 2008

I was apprehensive after reading other reviews having booked a 2 night stay for my partner and myself but I needn't have worried as we had the most amazing time. To be honest I didn't find the prices that bad (if you compare to fine dining restaurants in cities or in the case of drinks, nightclubs). The bottled beers were £3.50 and spirits a similar price and a glass of champagne came in at £7.50. Our room was one of the newly decorated ones and I couldn't find fault with it at all. The bed was very comfortable and there were lots of nice little touches like the golf machine thingy and the L'occitane goodies in the bathroom. We dined at Cameron Grill on our second night and the food was amazing - we had 2 main courses and 2 side orders plus a bottle of champagne for under £90. We also were lucky enough to be the only couple booked on the Celtic Warrior champagne cruise which was amazing and I though the Carrick Spa was breathtaking. We had rainshower massages and spent the whole afternoon there (enjoying a few more champagnes!). The one point I would make is that the service on occassion could be a little slow but it was a busy weekend when we were there and it did not really affect our enjoyment. I would also recommend a trip to neighbouring Duck Bay for a meal like we did for our first night - it is also very good and you get brilliant views out to the Loch.
In a word - fantastic!

  • Stayed: May 2008, travelled as a couple
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2  Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2008

Just returned from a week in Scotland. Traded in my RCI points for the DeVere Cameron House at Loch Lomond as we needed a two-bedroom, full kitchen option. In addition to the traditional hotel, Cameron House has a number of these "lodges". Problems were minor and major. The units are spacious and well-equiped but utilities are all electric. They will charge you at the end of your week for electricity, which for us was nearly $100 U.S. They never mentioned this upon check-in. Coffee lovers will be disappointed if they look for a way to brew fresh coffee in the otherwise well-appointed kitchen. Apparently UK folks either drink tea or instant coffee. Unknown to us on arrival, the refridgerator was turned low to likely conserve electricity. This resulted in a leg of lamb and a quart of milk going bad before we realized and corrected it. The master jacuzzi tub drain got stuck in the closed position with a tub full of water. It took 3 calls and 3 days to get it fixed. The washer-dryer is actually all in the same unit, which is clever but we found it to do a very poor job on clothes and gave up after one load. The door open button actually fell inside the unit, causing another maintenance call. Fuses were blown when we used the washer and the dining room lights; they were never repaired. All in all I would look for an alternative upon return to Scotland. Cameron House was not worth the $$$.

  • Stayed: April 2008, travelled with family
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2  Thank scrabblequeen49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2008

I usually do not write reviews for every hotel I stay in, only the good and the bad ones. Unfortunately this hotel falls into the latter category.

Firstly, I believe that overall this is a good hotel but it is quite simply not worth the money.

I booked the hotel for a friday night this month for my wife and I as a nice break away. I used the hotel booking line to do this.
On phoning them I was offered a deal of £209 for a garden room B&B, £269 for a garden room DBB and £289 for a loch view room DBB. We decided to go for the loch view room.

On arriving at the hotel at 4.30pm we were told after we had signed all the forms and welcomed to the hotel that
"oh sorry by the way your room is not ready and I cannot guarantee when it will be".

The clerk then immedaitely followed this statement by saying "of course you are welcome to use the facilities".

Very big of her I thought. Just one thing though shall I get changed into my swimsuit here in the lobby or out in the street as I clearly do not have anywhere to unpack my case!

The hotel justified their stance and said that they were very busy and we had been upgraded to a suite anyway so what really was our problem.

So ten minutes after arriving at this "exclusive" 5 star hotel, I already had a sour taste in my mouth.

We got the keys for our room at 5.10pm after trying to get a drink in an overcrowded bar (the main bar was shut for a wedding during our whole stay), where we paid £7.25 for a glass of house white and £5 for a bottle of beer.

Our room was very nice, big modern and well furnished. It was only a shame that it took us 15minutes to find it as it was in a new extension and none of the doormen knew where it was. It was ok though, as a builder working on the site told me where it was.

Also by the way the brand new widescreen tv in the wall did not work.

So far I am sorry this service is just not 5 star material and i'm afraid it got worse.

The swimming pool appears tired and dated, and there was a lovely used baby's nappy at the pool side with no baby or mother in site.

The dinner in the cameron grill restaurant is also a con.
You are not provided with dinner as part of your rate, but £35 per person. Now that is fine apart from the fact that main course start from approx £25 pounds. Drinks are charged completely separate.

To be honest there is more I could say about this hotel, whether it be the lack of parking or poor dinner menu, but I cannot be bothered.

On checking out we raised our concerns with the front desk who apologised for the service we had received and gave us the bottle of wine which we had with dinner for free.

We have been lucky enough to stay at Gleneagles and I am sorry but Cameron house is not in the same league.

When we checked out the chap at the front desk said "now you will be back wont you?" I am afraid to say we definitely will not.

  • Stayed: April 2008, travelled as a couple
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3  Thank taysidepar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2008

4 couples visiting....Our first visit to Cameron House after staying at Turnberry last year. One of the couples we stayed with had been twice already and loved the place, so as we all assumed after a massive refurbish that it could only be better than we'd originally been told (they have since admitted they wouldn't come back since the refurb). The reception was very very dark and dismal, lit only by candles. We had arrived early due to the men being booked to play golf so our rooms weren't ready although they took our luggage and stored this for us. We then discovered that the Spa was not based inside the hotel, but at least a mile away (inside the Carrick golf course). 3 of the girls had booked treatments, one was just planning on enjoying the pool, sauna etc, but we were informed that to use the rest of the facilities there was an additional cost of £25.00 per person, yes even though 3 of us were spending just on £300.00 on treatments....we were informed this was a reduced rate from £65.00 each because we were staying at the hotel !!!!!!! As all our treatments were at different times we had no option but to pay this. The spa is lovely but very overpriced for both treatments and use of the facilities as well as food and drink (£7.50 for a glass of wine ).
We arrived back at the hotel to be shown our rooms, we had requested 4 rooms close to each other...2 were next door to each other...the other 2 on totally different sides and floors of the hotel. Again, although very plush the rooms were very dark and dismal...all wood and decor in dark colours. The lighting was very poor even with all lamps and spotlights on. Considering the amount of money spend on the refurb the setting out of the rooms has not been clearly thought through....there was one full length mirror on the inside of the wardrobe door but the door doesnt open fully to give you a full view and there seems too much furniture for the size of the room, giving a clustered feel to the room. The toilet was broke (would not flush at all) and there was also an overwhelming chemical smell in the room, which was strong enough to keep us awake during the night. This was reported the following morning and when the workman arrived, I was informed that the hotel was in such a rush to book the new rooms out that there had been absolutely no checks done on the rooms.
Our package included evening meal which we were informed, you were given £35.00 each, anything over was charged to your room. The steaks were all priced around £25.00 upwards, there was no potatoes or veg etc included in this price, so it was inevitable that the bill would be over the £35.00. Very disappointing as the whole group complained that the food was very very bland....this was exactly the same for breakfast...I ordered a cheese and mushroom omelette....it tasted like it was made purely from egg whites. Our bill was wrong after the evening meal. We had several drinks added which we had not ordered (grolsch, tonics...that none of our group had been drinking). We were overcharged for the wine £40.00 instead of £22.00. It took 3 attempts to correct this as well as being given somebody elses bill to sign.
Overall a very disappointing stay for a very pricey hotel.
Turnberry - we'll be back !!!!!!!!

Stayed: April 2008
1  Thank carolyn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cameron House on Loch Lomond

Address: Loch Lomond, Loch Lomond and The Trossachs National Park, Alexandria G83 8QZ, Scotland (Formerly De Vere Cameron House)
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Alexandria
Price Range: RM865 - RM2,060 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cameron House on Loch Lomond 5*
Number of rooms: 132
Official Description (provided by the hotel):
A magnificent baronial mansion surrounded by 100 acres of woodland, Cameron House on Loch Lomond, blends traditional Scottish influences with sumptuous contemporary decor to offer guests a memorable stay in the finest surroundings. This is your loch side Baronial mansion and so much more, with a Championship golf course, a luxury resort spa with rooftop infinity pool, a range of luxury traditional and contemporary suites with views overlooking Loch Lomond and some of the most supreme dining imaginable, all bundled up and served with the heartiest of Scottish hospitality. Cameron House on Loch Lomond is every part the five star Scottish experiences and located just 25 minutes from Glasgow International Airport. ... more   less 
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Also Known As:
De Vere Cameron House Hotel West Dunbartonshire
De Vere Cameron Hotel
Cameron House Hotel
De Vere Cameron Arden
Cameron Hotel House
Cameron House On Loch Lomond Alexandria, Scotland, United Kingdom

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