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“A HORRIBLE EXPERIENCE”

Restaurante Marisqueria Virgen de Las Vinas
Ranked #20 of 53 Restaurants in Tomelloso
Restaurant details
Reviewed 2 weeks ago

Absolutely horrible experience. We decided to go to this restaurant for lunch on Friday during the Easter holiday because we had seen it in TripAdvisor, and I will never come back. We ordered a few things from the menu including some fresh seafood. However the surprise came with the bill. We had ordered 2 plates of navajas (at 10 euros) and 1 plate of crab legs (at 21 euros), but the restaurant was charging 15 euros for the navajas and 28 euros for the crab, which is in total 17 euros more than the price on the menu. we enquired about this in case if was a mistake and the waiter told me in a rude tone to speak to the owner, which was not there. I asked for the owner and the waiter came back to the table saying that the owner would not come out. I then said I would like to have the bill corrected and then the owner came out shouting in a very aggressive manner. The rest of clients were looking at our table. He shouted that we were given very good quality seafood which was special, coming from a special sea, and had a higher price, and I told him that they should inform clients if they are going to give different products with a higher price. he kept shouting that he could not believe we were arguing for 15 euros, I told him that it was 17 euros and that we should have been informed at the time of ordering (like most restaurants do when they offer clients products outside the normal menu). The owner kept shouting and saying that the product in the menu was purchased from Mercadona, this left us even more perplexed as he was saying that he charges 10 euros for frozen navajas sold in Mercadona at 3,55 euros for 500 grams (I actually went to Mercadona yesterday to check), I couldn’t believe he was shouting this in the middle of his restaurant. Suddenly he said he was going inside again as he was fearing he would loose his mind with us. We were left there at the table with no explanation, no chance for dialogue, no corrected bill and all customers looking. We paid and left, but just wanted to leave the comment here so no none else is cheated and shouted at ever again.

    • Value
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    • Food
Thank egmzacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 35 reviews

Reviewed 19 January 2018
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban M, Gerente at Restaurante Marisqueria Virgen de Las Vinas, responded to this reviewResponded 19 February 2018
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Reviewed 13 January 2018 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban M, Gerente at Restaurante Marisqueria Virgen de Las Vinas, responded to this reviewResponded 19 February 2018
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esteban M, Gerente at Restaurante Marisqueria Virgen de Las Vinas, responded to this reviewResponded 10 October 2017
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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