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“Incredible Hotel With The Best Customer Service” 5 of 5 bubbles
Review of Imperial Hotel Tokyo

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Imperial Hotel Tokyo
Ranked #6 of 73 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Honolulu
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Incredible Hotel With The Best Customer Service”
5 of 5 bubbles Reviewed 2 February 2012

This hotel is fantastic. I loved the room. Extremely well appointed room and they staff really do an awesome job maintaining it while you're there. Nothing but the best in terms of quality. Beds are super comfortable, electric controls for the curtain right on the master control panel on the nightstand, great night lights at each bed, curtains make the room pitch dark and the room is super sound proof to keep the big bustling city noise out. From the moment you arrive the staff is the most courteous you will find on the planet. They are very polite and they anticipate your needs whenever humanly possible. The hotel lobby is very beautiful with fresh flowers on display. Nice comfortable benches to sit on in the lobby while waiting for your friends to arrive from the next train. Very, very central location. The Imperial Palace is a short walk down and across the street. Ginza is right at your backdoor, simply go out the backdoor and turn right then head under the train tracks and you're there ! Incredible bars and izakayas and just everything that any Tokyo downtown employee could want to go to after work. Shinbashi Train Station is short walk away on the Yamanote Line (the train line that circles the greater Tokyo area.) Tokyo Station is not too far away either, a short walk with it's underground shops and services. Tsukiji is right down the street towards the Sumida River so you can either take a long walk or just cab it. Hibiya subway line runs underground only a short walk away also. So you can get to anywhere you want to go from the Imperial Hotel and if you're not sure just consult with the Concierge right next to the front desk. The very friendly ladies there will take care of you with instructions in English on how to get to where you need to go. The Front Desk also speaks English. I really loved the view of the park fronting the hotel. You don't even feel like you're in central Tokyo because the view faces towards the park with the Imperial Palace and it's very flat and empty park area fronting it towards the right as you look out of the hotel window.

We were fortunate to be new members of the hotel club and swam in the pool upstairs which was very nice. The bath area and the robes and the essentials are all there and what you would expect from such a high level hotel. It was amazing. I definitely want to stay there again the next time I am in town.

Downstairs in the basement there are shops. The bakery has amazing fresh breads and pastries that aren't inexpensive yet are very delicious. There is also a flower shop with some incredibly perfect orchids. The were so perfect the only way I knew they were real were because they were priced at $400. Other shops with various products are also there for your perusing.

The wake up call is amazing too. If when they call to alert you that it's time to wake and you sound like you might just go back to sleep they will take it upon themselves to call you again all without you asking.

If you send your laundry in for them to do and they notice you are missing a button they will attempt to replace it for you all at no charge and at no request.

They really do try to anticipate what your needs might be and try to fulfill them. The elevator gals (not always in there) are very polite and professional. When you exit the elevator you need to scan your card to get past the large automatic sliding doors that further secure your room from any strangers wandering into and ending up outside of your room. Of course you need to insert your room key to get into your room so the security is nice.

The bathroom is second to none and possibly the highlight of the room. Nothing but the Toto Brand all around. Toilet has all the bells and whistles you could dream of. The shower/bathtub are all Toto Brand and has a temperature gauge so you know exactly what temperture you are cooking yourself at. It's a wet bathroom so you can go crazy with the shower and get out of the tub soaking wet with no problem. Of course the hotel supplies you with even a plastic brush. Of course a toothbrush and the list goes on all wrapped in their individual paper wrappers with of course the hotel label. The towels and robes are thick,thick soft. Love that place. I could live there assuming I could afford it of course. Definitely one of the best hotels in Tokyo by far.

If you travel all the way to Tokyo then you must at least spend a night or two in this hotel. It will make your memories of Tokyo even better, for sure !

Room Tip: Room with a view of the park. I don't know if they have any other views but mine was looking to...
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  • Stayed March 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (219)
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English first
Montreal, Canada
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 1 February 2012

Love the views of the bustling city below. Vehicle traffic and people moving every hour of the day. Shop the Ginza area nearby. Walk to shopping malls and with thousands of pedestrians crossing at iconic crosswalks. Enjoy the glass walled restaurants facing quiet reflecting gardens.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 29 January 2012

Early ckeck in was not a problem and even got upgraded to a one bedroom suite in the tower.Very spacious suite and beautiful views over the Palace Garden.Despite being a bit outdated ,the Imperial is always a good choice for its perfect service, great restaurants, excellent breakfast and best location.

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sharit911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 28 January 2012

Superb location - a stone's throw from Ginza, the Imperial hotel is one of Tokyo's oldest and finest hotels. We never ate at the hotel, always strolled over to Ginza or one of the local eateries by the train tracks. The lovely Hibiya park is across the street for a morning jog. The Imperial is a pricey high-end hotel for a reason. Large rooms by any standard which means they are enormous compared to other Tokyo hotel rooms.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank galaxyhitchhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 27 January 2012

Loved this hotel. Old world charm, efficiency, excellent service, great location, excellent food.

It is right next to the busiest shopping district in TK and also close to the business district. Very close to almost everything. My fist visit to TK. Loved the sense of history. The little origami birds and the greeters in traditional costume on every floor complete the touch.

The only drawback, the crowds in the lobby. I was there just after spring week and I guess, it is a popular place to come to after the palace garden visits. I hope it isnt like this all the time.

Room Tip: Get one with a view to the palace and the gardens. I did not and had a view of the loading/unloadin...
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  • Stayed February 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vip1r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Imperial Hotel Tokyo

Property: Imperial Hotel Tokyo
Address: 1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Chiyoda
#2 Romantic Hotel in Chiyoda
#5 Business Hotel in Chiyoda
#6 Luxury Hotel in Chiyoda
Price range (per night): RM1,609 - RM2,879
Hotel Class:5 star — Imperial Hotel Tokyo 5*
Number of rooms: 931
Official Description (provided by the hotel):
Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more   less 
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Also Known As:
Imperial Hotel Chiyoda
Imperial Hotel Tokyo Japan

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