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All reviews great hotel breakfast and dinner skiing molina slopes hassle
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Reviewed 26 January 2017

The hotel was comfortable & clean just not in immaculate condition, just area things not quite right such as our shower flooded the bathroom our safe didn't work & neither did our target you plugged your mp3 player into & several of the spa pool jet areas but apart from that the spa pool area was great to relax in & the food in the resturant was delicious in particular the spaghetti fruit de mer. All the staff were very pleasant & tried hard to speak English for us. It was a shame the hotel had changed hands & our greeting was far from perfect as the new hotel had not taken over existing bookings. Once we spoke to the manager he was very helpful & agreed to honour the rate we had been quoted unfortunately he couldn't honour the money we had already paid!

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank sallyt403
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2016 via mobile

This is a lovely hotel with the most amazing views. There was no secure parking for our motorcycles, but the receptionist was happy for us to leave them directly outside the main entrance of the hotel so we were very happy with that.
The reception staff were really friendly and helpful, our room was spacious with comfy bed and because of large windows and high altitude, it didn't matter that there was no air con.
Be aware that to take a swim will cost you an additional 18 Euros per person.
Although we thought the hotel itself was great, and the location and views spectacular, sadly the restaurant was a real let down. The food we had was bland and both at dinner and breakfast the buffet hot food wasn't kept even remotely hot and at times things were almost cold.
We would stay again but go to The local town to eat.

Date of stay: July 2016
Trip type: Travelled as a couple
1  Thank Susieetal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at La Collada Hotel & Spa, responded to this reviewResponded 25 July 2016

Susieetal,

We are happy that overall we fulfill most of your expectations and it was a good stay.

Your suggestions will be taken into consideration to keep improving our services and adjust them to your needs and preferences.

It's great that you felt comfortable in your spacious room.

Thanks for the good valoration of the staff this motivate us to keep working the same way.

Kind regards

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Reviewed 22 March 2016 via mobile

Everything was perfect! Especially the swimming pool and spa. Very family friendly, great room with 4 beds, it's a little expensive but so worthy! Service was lovely, and the view amazing, it snowed all night so in the morning was all white.

Date of stay: March 2016
Trip type: Travelled with family
Thank Vero T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at La Collada Hotel & Spa, responded to this reviewResponded 23 March 2016

Dear Vero T.,

To begin with we want to thank you for the review concerning your stay in Guitart Termes la Collada.

We are glade to fulfill your expectations and you had a great time during your stay.

it's great that you enjoy the facilities of the spa in the family time and you feel comfortable in your duplex suite with amazing views.

Thank you very much for your good evaluations of all the staff your nice words encourage us to keep working the same way and keep improving every day.

It will be a pleasure to welcome you again.

Best regards

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Reviewed 2 January 2016 via mobile

Excellent Spa, food, service and acomodation.
it was a great experience and we recommend this hotel everybody because it's very close from the ski slopes. 😍 The rooms and WC are very clean. there are a lot of activities to do!

Date of stay: January 2016
Trip type: Travelled with friends
Thank MiquelF4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at La Collada Hotel & Spa, responded to this reviewResponded 18 January 2016

Dear Miquel F.,

Firstly, we want to thank you for the review concerning your stay in Guitart Termes la Collada.

We are glade to fulfill all your expectations and you had a great time during your stay.

it's great that you enjoy the food selection and you felt comfortable in your room.

Thank you for recommending this hotel. It will be a pleasure to welcome you again.

Kind regards

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Reviewed 8 January 2015

What a lovely place! While the hotel is not perfect, no free wifi and just a few bits and pieces going wrong here and there, it really is a lovely place to stay. The staff are always trying to please. We stayed on New Years Eve and even though they couldn't get us in the restaurant, they provided us food in the bar and then invited us to join the celebrations at midnight where they also gave us a free bottle of cava.

Food is fine, buffet style and nothing wild but good to fill up on before and after skiing.

The rooms are also fine, and the ones at the front have outstanding views. We were upgraded for free.

The spa is lovely and no kids are allowed after 7pm so its quiet.Some think the additional €20 charge is a bit much but I think its well worth it to sooth your legs after a days skiing.

Recommended

Room tip: Front facing rooms have outstanding views
Date of stay: January 2015
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank Marraminga
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Guest Relations Manager at La Collada Hotel & Spa, responded to this reviewResponded 16 March 2015

Dear Marraminga, First of all thank you for your review of the hotel. We are glade you enjoy most of the things in Guitart Termes la Collada. We are happy you enjoy your New Years Eve with us. Hope to see you soon again. We recommend you visit or corporative website so you can have all the information about the hotels and the latest promotions.

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