Stayed here with my partner for a romantic weekend. We booked a duplex suite and we got the opposite of what the picture on THeIR website showed. Also there were about 100 flies on the inside window of the room (no idea how they got in) but If you've seen the show 'Fortitude' you'll know what I mean. The staff had that very defensive attitude and made u feel bad for asking for what you paid for. Which was Not cheap. Apparently they had not long taken over this hotel, which was falling apart, but still charged you as if it was in top condition. And by complaining they made you feel like you were moaning. None of that 'the customer is right' attitude. Then we got our room changed to what we asked for. There were 100 flies in there too. (How dare you complain about the flies buzzing all over the place). The reception manager "angel" (not a very fitting name) was terrible and instead of trying to help he kept saying there was nothing he could do. When we finally complained to his superior, he knew nothing about the matter, which showed that "angel" hadn't even tried to fix anything. What we would have liked was to get our money back and get out of there! In the end after a long chat with the superior manager he gave us the first night free (not enough in...Stayed here with my partner for a romantic weekend. We booked a duplex suite and we got the opposite of what the picture on THeIR website showed. Also there were about 100 flies on the inside window of the room (no idea how they got in) but If you've seen the show 'Fortitude' you'll know what I mean. The staff had that very defensive attitude and made u feel bad for asking for what you paid for. Which was Not cheap. Apparently they had not long taken over this hotel, which was falling apart, but still charged you as if it was in top condition. And by complaining they made you feel like you were moaning. None of that 'the customer is right' attitude. Then we got our room changed to what we asked for. There were 100 flies in there too. (How dare you complain about the flies buzzing all over the place). The reception manager "angel" (not a very fitting name) was terrible and instead of trying to help he kept saying there was nothing he could do. When we finally complained to his superior, he knew nothing about the matter, which showed that "angel" hadn't even tried to fix anything. What we would have liked was to get our money back and get out of there! In the end after a long chat with the superior manager he gave us the first night free (not enough in my opinion). The whole experience was not enjoyable at all, simply because of the receptionist's attitude. We will never come back to this hotel and would not recommend it AT ALL. The area is beautiful and there are plenty of others around. More
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