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Reviewed 21 July 2017 via mobile

The hotel is very well located close to the highway, which made it a very nice hotel to stay when we were on route to our holiday close to Montpellier. The outside of the hotel looks kind of old and abandoned, however the inside looks good. The rooms were clean, nice and normal size. The bathrooms were also good, with a nice shower.

One major disadvantage was that the staff was not able to speak English. We did not really expect it since not a lot of people in France are able to speak or understand English. However, because it is an international hotel and part of the Mercure brand I still think it is ridiculous.

Furthermore, the breakfast was very minimal, which was kind of a disappointment. We hoped for a bit more choices.

Date of stay: July 2017
Thank 135jordyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2017 via mobile

Hotel decent and pleasant enough for a short stay taking a break from driving on the motorway Autoroute du Soleil. I'm unsure that the overall impression deserves four stars as indicated on the main door. Don't get me wrong, the hotel is clean, with pleasant staff and comfortable bed, but I would rather give it three stars summing it all up. The restaurant experience was unfortunately average. Nevertheless we had a good rest there before continuing our motorway drive. If not mentioned , the hotel is situated just on the exit from motorway and has a fenced off parking.

Date of stay: July 2017
Trip type: Travelled as a couple
1  Thank Anna A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R_mi_D836, Gérant at Mercure Vienne Sud Chanas, responded to this reviewResponded 14 July 2017
Google Translation

Madame, Monsieur,

Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Vienne Sud Chanas.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

Cordialement
Rémi DESCIEUX
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2017

Good place to stay for business or for night during your trip in France. Rooms are comfortabel and clean and bed is very good. Free parking and only 300 m away from peage highway Lyon - Valence- Grenoble

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank EmileTilburg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R_mi_D836, Gérant at Mercure Vienne Sud Chanas, responded to this reviewResponded 9 May 2017
Google Translation

Madame,Monsieur,

Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Vienne Sud Chanas.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs.

Rémi DESCIEUX
Directeur Général

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2016

Like others here, it proved a convenient stopping off point en-route to the Cote d'Azur.
The room was excellant with a clean, equipped roomy bathroom just what you want after a hot day on the road.
The restaurant wouldn't survive without a captive audience, my 'mixed grill' turned out to be like a small kebab I would buy for about £5 from our local takeaway.
Also, there was a very odd arrangement for getting the room kettle to work which we didn't work out until it was time to leave

Room tip: the Campanile next door is probably better value for meals
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank SteveStead
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R_mi_D836, Gérant at Mercure Vienne Sud Chanas, responded to this reviewResponded 12 October 2016
Google Translation

Madame,

Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Vienne Sud Chanas.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

En ce qui concerne le fonctionnement du plateau de courtoisie, il vous faut insérer la carte de la chambre dans le lecteur à l'entrée de la chambre pour mettre en fonction l'électricité.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs,

Bien Cordialement
Rémi DESCIEUX
Directeur

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Reviewed 23 June 2016 via mobile

It's off a roundabout on an autoroute exit. Despite being given a 'quiet ' room I was kept awake by trafic noise. There is nothing of any interest within walking distance but presumably because of holiday traffic they are able to command relatively high prices. The staff do their best but in the end are defeated by geography. The secured parking is appreciated.7

Date of stay: June 2016
Trip type: Travelled on business
Thank Jonathan F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R_mi_D836, Gérant at Mercure Vienne Sud Chanas, responded to this reviewResponded 24 June 2016
Google Translation

Monsieur bonjour,

Merci d'avoir prie de temps de donner votre avis sur le Mercure Vienne Sud Chanas.

Comme vous avez pu le constater lors de votre séjour, la totalité de nos chambres sont rénovées avec les derniers standards Mercure.

Effectivement nous sommes à la sortie de l'autoroute n°12 de l'A7 ce qui est très pratique pour nos clients.

En ce qui concerne le bruit nos chambres sont insonorisée aux normes de l'hôtellerie française.

Je vous prie de bien vouloir nous excuser si vous n'avez pas pu profiter pleinement de nos nouvelles chambres.

Merci également pour vos commentaires sur le personnel qui fait de son mieux afin de satisfaire pleinement nos clients.

J'espère pouvoir avoir l'occasion de vous accueillir de nouveaux au sein du Mercure Vienne Sud Chanas.

Bien Cordialement

Rémi DESCIEUX
Directeur d'Exploitations.

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