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Reviewed 7 May 2019

First impression count... Our check in experience was truly poor. They have a lovely area they take people for check in, but unfortunately they couldn't accommodate us there as it seems too many people had arrived at once. We were then put in what would be best described as a meeting room and asked to wait there. We waited and waited, and after 20 mins I decided to go see what the issue was... No issue, they're just busy. When they eventually attended to us, they then said that some of the rooms we'd specifically chosen weren't available, but they'd "upgraded us". This was simply not true as two of the rooms (out of three we'd booked) that had been upgrade, were just 1st floor instead of ground floor. I'm OK with timing issues and I'm OK when things go wrong, but what I hate is when hotels or any provider put some disingenuous spin on the situation. The whole checkin took 45 mins+, which is a new record in my world. It became obvious that they try to make some ceremony of the check in which in-turn means the "nice area" to check people in is over subscribed, and hence it doesn't work. From arrival to getting in the room was 1 hour. On a three night stay, on a special trip to meet up with your kids, this was a bad start.

On the positive side the location and the setting is fantastic. And the service around breakfast, dinner etc was very good. We also used the bar fairly extensively and Marrio was first class! He gave great service, and showed a genuine interest in the guests. I'd hire him.

Check out was also messy. My wife was at the front desk trying to arrange checkout time and transfer etc to the airport the day prior to leaving. The Managaer then stepped in to assist (an American chap who's actually very charming) and he made the necessary arrangements. The next day we then find that the times for check out and the transfer where different to what was agreed the day before! None of these things are life changing, however everything they got wrong induced some unnecessary stress. The reason to be there was to relax... If the they can't get the simple things right - things they do day in and day out, like check-in etc (with a managers intervention) then they don't deserve my money.

In conclusion the front desk is very poorly managed, and the operations staff need training. They also need better maintenance as multiple thing just didn't work. OK in a 4* beach place but not a top dollar Four Seasons. Sadly I'd have to say I couldn't recommend the resort (except for the stunning location) and frankly wished we'd picked somewhere else. Yesterday we returned from a trip to Cambodia which has a much tougher environment to operate in, and it was like night and day in terms of serves and overall experience.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Zycek66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Four Seasons Hotel and Resort, Marketing at Four Seasons Resort Langkawi, Malaysia, responded to this reviewResponded 8 July 2021

Dear Zycek66,

Thank you for taking the time to share your experience with us following your recent visit.

We are disheartened to learn that your stay was a less than satisfactory one and we sincerely apologize for any inconvenience caused.

Please know your feedback is incredibly important to us and has been taken on board for improvement.

My team and I hope you would accord us another opportunity to be at your service again soon to turn your impression around.

Warm regards,
David Macklin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2019

this spacious resort is convinicing becuase of his tasteful and comfortalbe roms and villas, which are embedded in a beatiful natue and at an soitary beach. The staff were warm-hearted and caring of us.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank robertstrassmeirmuni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Four Seasons Hotel and Resort, Marketing at Four Seasons Resort Langkawi, Malaysia, responded to this reviewResponded 8 July 2021

Dear robertstrassmeirmuni,

Thank you for taking the time to review our resort following your recent visit.

We are thrilled that you thoroughly enjoyed your stay with us and particularly enjoyed our Four Seasons hospitality.

All of us here look forward to welcoming you back for another enjoyable stay should your travels bring you back to Langkawi soon.

Warm regards,
David Macklin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2019

I have visited over 130 countries, travelling both for business and pleasure about 20 to 24 times a year, but I have never wrote a review on TripAdvisor.
This time I feel I must leave a review because of the wonderful experience I had at Four Seasons Langkawi.
Great hotel, which comes with 2 km long perfect beach.

I would like to point out that the service was exceptional. I was especially pleased with the food at the restaurant and the special care we received from Seto Marsono, the Director of Food and Beverage at the hotel.

My five-year-old daughter did not want to leave the Children’s club. She enjoyed it all so much – rock climbing session; trip to night market; the place made her feel at home.

The hotel also provides free bikes so it has been a pleasure to have a little exercise.

The villa itself was outstanding – the view was perfect, and everything was exceptionally calm and peaceful.

I will definitely come back!
come back

Date of stay: January 2019
Thank Arnas J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Four Seasons Hotel and Resort, Marketing at Four Seasons Resort Langkawi, Malaysia, responded to this reviewResponded 8 July 2021

Dear Arnas J,

Thank you for taking the time to share your experience with us following your recent visit.

We are humbled by your kind recommendations and we are thrilled that your stay with us was an overall enjoyable one. Rest assured, we will pass on your kind words of recognition to Seto and the culinary team.

All of us here look forward to welcoming you back for another enjoyable stay should your travels bring you back to Langkawi soon.

Warm regards,
David Macklin
General Manager

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Reviewed 4 May 2019 via mobile

It is a beautiful place for a family or couple get-away. Surrounded by trees and given a private beach and an adult swimming pool, this place caters for a quiet and relaxing holiday.

Loved the room and every detail that comes with it.

Date of stay: May 2019
Trip type: Travelled on business
2  Thank salina8992
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Four Seasons Hotel and Resort, Marketing at Four Seasons Resort Langkawi, Malaysia, responded to this reviewResponded 8 July 2021

Dear 224salinas,

Thank you for taking the time to share your experience with us following your recent visit.

We are thrilled that you thoroughly enjoyed your stay with us and had the opportunity to enjoy our facilities and amenities available at the resort.

All of us here look forward to welcoming you back for another enjoyable stay should your travels bring you back to Langkawi soon.

Warm regards,
David Macklin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2019

Perfect location . The best location in all Langkawi. Superb food that satisfies all tastes. The best thing was the staff specially the juniors. They are extremely friendly with a genuine positive attitude. I would definitely love to go again and again.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank yasser_Atlam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing Four Seasons Hotel and Resort, Marketing at Four Seasons Resort Langkawi, Malaysia, responded to this reviewResponded 8 July 2021

Dear Go55832448740,

Thank you for taking the time to share your experience with us following your recent visit.

We are thrilled that you thoroughly enjoyed your stay with us and had an overall positive experience.

All of us here look forward to welcoming you back for another enjoyable stay should your travels bring you back to Langkawi soon.

Warm regards,
David Macklin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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