Unfortunately, this was the first time I have had such terrible experience with a hotel (and I travel a lot!). I booked this hotel last week via Hotels.com for one night. When my friends and I reached the hotel (around 10:30 PM), the entrance door was closed. There was a number on the door which we called multiple times; however, not one person picked up. Upon reading the signs on their door, we learned that they close at 10:00 PM. Unfortunately, this was not stated anywhere on our booking, nor did we get an email letting us know about this. We then booked the Mercure hotel nearby which had fabulous service (and is open 24h) for a slightly higher price. When I called hotels.com, they refused to give me a refund, and the same goes for the hotel when we called them the following morning. They simply laughed at us and said "you were late, no refund". Since they decided to keep my money, I am entitled to write a review about my experience with them. I booked a couple of other small hotels for that week (which were all in secluded areas as well); however, they had the decency to send us an email to inform us of their operating hours and gave us their lock box information in case we arrived late. I really would not recommend booking these guys if you can get better hotel chains nearby for a slightly higher price with better service.
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