I am working in a travel company, who made a booking in Het Roode Koper for July 2023, and I wanted to express my profound disappointment and frustration regarding the booking experience with the establishment.

Our company specializes in curating luxurious travel experiences, and we have been in the industry for over two decades. It is with regret that I must convey our dismay at the lack of cooperation and understanding displayed by the management team during a challenging situation.

The booking for a delightful getaway in July 2023 had to be canceled due to a sudden illness within the family, a circumstance beyond our control. When initially inquiring about the booking for six individuals, we were provided with specific cancellation conditions. To our astonishment, these conditions changed following the confirmation. Contrary to the information on the website, which cites adherence to the Uniform Conditions for the Hotel and Catering Industry, it appears that the hotel selectively overrides these conditions.

What is particularly disconcerting is the inconsistency in communication. Initially, we were informed that the booking could be rescheduled for future dates, only to be later denied this option.

In our two decades of operation, we have collaborated with numerous high-end establishments worldwide. Regrettably, the unresponsive and uncooperative attitude displayed by Mrs. Sorensen, who even failed to reply to my email, has been unparalleled. Despite not requiring a deposit upon confirmation, only after the cancellation, we were promptly invoiced for the entire stay (Eur 5 700), including three, four, and five-course dinners for six individuals—a booking we cancelled 14 days in advance. Moreover, the inclusion of travel agency commission in the invoice is both surprising and disappointing.

Typically, in the hospitality industry, a professional and customer-oriented approach involves exploring mutually beneficial solutions. This could include offering future stays, discounts on subsequent reservations, or other gestures of goodwill. Unfortunately, we witnessed none of these efforts from the hotel and we understand that they obviously don't appreciate our business.

It is regrettable that our initial promotion of the property has left us disheartened, as the cancellation policy appears to be misleading and unfair. A fundamental tenet of hospitality is ensuring guests feel valued and cared for, yet, in this instance, the focus seems to be solely on financial transactions.

Sincerely,
Tatyana Zhelyazkova

Beautiful location, in the middle of the woods. Hotel rooms very comfortable albeit slightly dated. Staff very welcoming and good at their job.

The food is exceptional. We had 2 nights with the 4 course dinner and each course was delicious. The chef is very creative with the terroir yet avoids getting all snobbish like so many Michelin restaurants.

We will definitely come back to enjoy the food and cycle around the Veluwe.

Highly recommended!

Hotel Het Roode Koper is a top-notch choice for anyone seeking a quiet and beautiful getaway. The hotel is surrounded by beautiful scenery, offering a level of peace that's rare to find. The bikes available for a reasonable fee are a big plus, making exploring the local area easy and enjoyable.

The service at the hotel is exceptional. The staff is both friendly and efficient, meeting and exceeding expectations at every turn.

The food is also worth mentioning. Each meal is well-prepared and delicious, adding to the overall excellent experience of a stay at Het Roode Koper.

In conclusion, Hotel Het Roode Koper provides an excellent stay in a beautiful setting with great service and fantastic food. I highly recommend it for anyone looking for a relaxing and enjoyable escape.