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“Nice setting..Bad service”

The Tickled Trout Restaurant
Ranked #4 of 10 Restaurants in Wye
Price range: US$6 - US$22
Cuisines: Seafood, Pub
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Restaurant details
Good for: View details
Dining options: Breakfast, After-hours, Delivery, Outdoor Seating, Reservations
Description: For more than 400 years, an Inn or Tavern has stood on the banks of the river Stour where the Tickled Trout now stands. The Tickled Trout is typical of the distinctive Kentish architecture of the period and greets the visitor with a welcoming and unique 'olde world' charm. We strive to maintain this charm of oak beamed bars and open fires for our customers. Our well maintained gardens alondside the river Stour, provide the ideal setting for 'Al fresco' drinks and dining, with a superb choice from selective menus for which we are renowned.
Reviewed 1 June 2021

After seeing such lovely pictures as its a great setting we thought wed try this. Was as pretty as seen and were seated!
Waitresses werent very friendly and one spilt a quarter of my drink without any apology or even cleaning it up. No replacement just walked off. Not a cheap drink either!
Was told the two kids tooked to old for the kids menu and didnt get given it.
Food was average and was given relishes on the plate that we asked not to have. Having fussy and allergic children this didnt go down well with them but we moved it and they had to leave anything it had touched.
We were only given a 2 hour slot which would have been fine if the food hadnt of been so long which again is fine to wait for but had the time limit on our minds.
We asked for the bill to be told 10% service charge was added.. told it could be removed if we had wanted... i find this terrible and clearly why the waitresses dont worry do much about good service. Who is going to say ok take it off. It should be down to the customer to add it if they wish. Not add it and ask if we want it removed!
Not the best of experiences and not as pleasant of a day put had we had hoped.
Shame. Nice setting. Bad service.

Date of visit: June 2021
3  Thank Clubbhub13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 - 52 of 731 reviews

Reviewed 1 June 2021

We arrived and requested an outdoor table in the sun. We were told we could have one in partial sun, and that we'd be moved to one as soon as one became available. We were given one in 100% total shade under a marquee and were freezing cold. Needless to say, despite several requests to move to tables that were freely available in the sun, and the fact that newcomers were walking straight into the pub and sitting at those tables, our requests were completely ignored. I can only assume this is due to the fact that were were not ordering food, so the pub were not interested in us. Also, we were given a piece of paper informing us we had to vacate the table an hour later and, quite remarkably, there were a number of tables in the sun still available when we left. In summary we were led into this pub under completely false pretences and I can guarantee we will never to return to it, even if it's the last pub on this planet. A cold and heartless place.

Date of visit: June 2021
    • Service
4  Thank johnross49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2021 via mobile

Couldn't fault the service, especially considering it was a busy Bank Holiday Monday.

Food was lovely and will be returning soon.

Date of visit: May 2021
1  Thank Waldors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2021

Fantastic weekend spent in the Tickled Trout, great surrounding area for walking with the Downs and then finishing up with beer, food and live music

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank mikegZ7198HE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2021

Booked a table for three on Bank Holiday Monday. We ordered drinks when sat down and then had to wait 20 mins to order food. Food didn’t turn up for another hour. We decided to stay for pudding and try their ice cream, ordered and then 45 mins later got told to change our order as the ice cream machine had broken. Lots of staff around but took so long to be served. We ended up standing up and walking to a waiter despite their Covid rules to get the Bill. Table opposite us had a meal missing, the family of eight all sat around eating but the mum was without her meal, it turned up over an hour later. Bad service all round.

Date of visit: May 2021
    • Value
    • Service
    • Food
1  Thank misss393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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