We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“DISAPPOINTED TO BE REFUSED SERVICE”

The Dragon Hotel Restaurant
Ranked #3 of 11 Restaurants in Montgomery
Certificate of Excellence
Price range: US$11 - US$64
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 2 April 2018

Its a bit disappointing - when your family has frequently supported your local restaurant - to be turned away. Two of us had just arrived back in town after a long day visiting a relative in hospital - so too tired to cook and no time to book.
So, with plenty of space in the bar area for seating, to be told at ten past eight - no, we won't serve you unless you have a booking was I think is poor policy. If that's what it is.
To add insult to injury one other local customer had booked not long before arriving, and was allowed in

    • Service
Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dragon M, Manager at The Dragon Hotel Restaurant, responded to this reviewResponded 7 April 2018

Dear Sir.

Thanks for your comments.

Like many good busy restaurants, we have times when we can not cater for any more diners and no always about what seats are available – that is why we always advise booking ahead.

We are sorry we were unable to fit you in at late notice on that particular evening and hopefully we will see you again at some point in the future.

Kind regards

Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (170)
Traveller rating
Traveller type
Time of year
Language

5 - 9 of 170 reviews

Reviewed 31 March 2018

Nice beer and good choice on bar meals including restaruant,bar area feels like a pub - friendly and welcoming

Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018

This is about the 7th time i have stayed at the hotel in the past 18 months. Well here is why Good Food, Nice beer and spirits, Good WI Fi, easy parking, very hopeful staff, nice rooms and in a nice town.

    • Value
    • Service
    • Food
Thank davidhallam394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018

We stayed for 6 nights in this lovely hotel. The room was very comfortable and spacious (always pay for an upgrade - if possible). The staff both helpful and friendly. There is a great restaurant in the hotel which we enjoyed each night. Montgomery is a small town, but interesting and historic. It is a superb centre for exploring this stunning part of Wales / Shropshire. There is so much to see and enjoy.

Thank NEIL A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018

We stopped at the hotel and decided to dine here at night.The leek and potato soup was the nicest i have ever tasted.My husband had the garlic mushrooms and very nicely cooked steak au poivre.My beef casserole was huge hence we did not fit in a dessert.Really friendly happy serving staff.

Thank william78Shropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Dragon Hotel Restaurant also viewed

 

Been to The Dragon Hotel Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing