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“Not what it was”
Review of The Swan

The Swan
Ranked #6 of 9 Restaurants in Thaxted
Price range: US$5 - US$16
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Description: A traditional English Inn boasting 20 en-suite bedrooms recently beautifully fully refurbished in 2017. The hotel is located in the quaint and picturesque town of Thaxted in north Essex opposite the wonderful church with views of the famous John Webb Windmill. Close to Stansted airport (20mins) and the A120 plus M11 the hotel is well located for the discerning traveller.
Reviewed 16 September 2017

We used to eat here on a regular basis as we enjoyed its unique character, cosiness and special offer menu as well as finding the staff very friendly. Unfortunately, after its recent refurbishment, it has gone corporate and lost what it had before. Where there were once tables by the big fireplace in the bar area are now slot machines with flashing lights. You no longer order at the bar, at your leisure, but there's waiter service which is rather hit and miss. Too corporate for Thaxted. We now go elsewhere.

Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris H, Manager at The Swan, responded to this reviewResponded 1 December 2017

Dear Sarah

Having just taken over The Swan and looking through past reviews I noticed yours and in view of your disappointment on your last visit I would very much like to be given the chance to show you that the pub is being run "as if I own the business" and not a corporate non entity. We have tables and chairs around our roaring fire, pets are welcome, mulled wine simmering on the bar and a choice of table ordering or bar ordering depending on your preference and where you are seated. So if you would like me to reserve a seat by the fire for your next visit I would happily oblige. Hoping to see you again

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Write a ReviewReviews (191)
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30 - 34 of 191 reviews

Reviewed 10 September 2017

Great Location. Thaxted is lovely. The restaurant looked good and was well decorated. Food was tasty but the service was poor. We weren't greeted on entering, we had to find someone to ask if we could sit down. Many of the tables needed clearing so we were sat in a squashed area with lots of young children. We asked if we could move and were told the tables would take time to clean. We were actually moved fairly quickly and the table was much better. The food arrived quickly but that was it and we didn't see anyone again. Our empty plates were left in front of us for twenty minutes or more, my husband wanted another drink but no waiters came so he went to the bar and ordered there. We finally saw a waiter and asked if he could take our plates. He did but there was no offer of dessert and he vanished again. Another 20 minutes and we got the waiters attention again and asked if we could order desert. The Apple pie was sold out! We paid and left. This place has so much potential.

    • Value
    • Service
    • Food
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris H, Manager at The Swan, responded to this reviewResponded 1 December 2017

Dear Julie

You are quite right The Swan oozes potential and is a beautifully refurbished business which is why when offered it to manage I snapped it up. We have been working hard over the last 4 weeks since taking over to improve the service standards and want to and to make the customer journey memorable for all the RIGHT reasons. Please come back soon to feel the changes for yourself.

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Reviewed 22 August 2017

Sunday lunch in the bar area , recently refurbished but still kept its character. Staff were friendly and attentive.

Thank loudensusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris H, General Manager at The Swan, responded to this reviewResponded 1 December 2017

Thank you for your great feedback. I will pass your comments on to the team

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Reviewed 17 August 2017

Fantastic local pub. Very friendly and staff very welcoming. Extremely clean and looked after. Didn't have to wait long for food and really enjoyed the burger I ordered. Visited on Tuesday lunchtime so was not particularly busy but there were a number of customers and a few full tables. Looked the best place to eat from the outside and proved to be even more brilliant on the inside. If ever in the area again I would most certainly visit and try more from their menu.

    • Value
    • Service
    • Food
Thank SarahSazzle87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris H, General Manager at The Swan, responded to this reviewResponded 1 December 2017

Thank you for your kind and positive review. Hopefully we will see you again sooner rather than later

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Reviewed 2 August 2017

My wife and I stayed here one one night and found the experience fantastic. We were looked after superbly all day and evening, The staff couldn't do enough for us. The bar and the restaurant area are fantastic with a great selection of food and drink. Our room was lovely and finished to a very high standard and faced out towards the lovely Thaxted church. I would highly recommend thos hotel to anyone. Would come back in a heart beat. 10 out of 10 rating

Thank sugarsnapboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris H, General Manager at The Swan, responded to this reviewResponded 1 December 2017

WOW what a marvellous review. Hopefully we will see you again soon

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