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“A Pleasant Stay”

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Premier Inn Wirral (Heswall) Hotel
Ranked #1 of 1 Hotels in Heswall
Certificate of Excellence
Reviewed 9 August 2017

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
1  Thank Lyn E
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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18 - 22 of 523 reviews

Reviewed 9 August 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
1  Thank Iain K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 8 August 2017

A good 2 nights stay at Premier Inn Heswall. We were attending a wedding in Liverpool and the Wirral so the location was convenient. Room, service, food were all good. Heswall was a good choice for us.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
1  Thank david19462014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
1  Thank 5olas1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 August 2017 via mobile

Bit of a mixed review.
Location, great! There is ample free parking, a petrol station across the road (for soft drinks and cash machine etc) and park next door too.
Room, booked 2 adults 2 children. The room was tiny! The 2 children's beds were pushed tight against each other meaning they had to climb in from the bottom and there was literally a few inches between them and the double bed. This room was not big enough for 4. very clean and well maintained on the plus side.
Room extremely hot with 4 people in! Windows do not open enough to allow any air. Fan provided, but not enough to help.
The reason for the mixed review and average score is the customer service. Everyone pleasant but on the day after we arrived we reported two issues. The first being that I had paid £15 for premier wifi, that I couldn't connect to. Told by reception nothing to do with us, ring the provider. Which they did for us. Every device needed to be switched off and the logged in every time we went to use it. This was a pain. Also meant that when phone went into standby mode, (note I had no phone signal) I was uncontactable as I had no wifi signal to allow iMessages or what's app messages, until phone was switched off and back on. This is obviously for quite a few hours over night!
Second issue, very poor reception on tv. We could only access BBC 1,2 and IVT. Kept saying weak signal, check aerial. Informed staff about this Tuesday morning to be told needs maintenance to fix. We were out for the day, came back to no evidence of maintenance having been and in fact tv remote still on my bed where I had left it. Still waiting now for that repair!! The staff clearly were not bothered by our issues, having not acted on them or even further communicated with us about them.
I will not stay at this premier inn again in view of room size and let down re customer service.

Stayed: August 2017, travelled with family
1  Thank Bev R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Wirral (Heswall) Hotel

Address: Chester Road | Gayton, Heswall CH60 3SD, England
Region: United Kingdom > England > Merseyside > Wirral > Heswall
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Heswall
Price Range: RM245 - RM478 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Wirral (Heswall) Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Explore both the bustling and quaint sides of this thriving village, handy for Thornton Manor ... more   less 
Also Known As:
Premier Inn Wirral (Heswall) Hotel Heswall

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