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View of ocean side of Unit 318B Villa Capriani
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View of ocean side of Unit 318B Villa Capriani
Aerial photo showing location of Unit 318B Foyer-- Grand Entrance
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Average
1 review
View of ocean side of Unit 318B Villa Capriani
Aerial photo showing location of Unit 318B
Foyer-- Grand Entrance
Entrance from Foyer
Living Room / Dining and Kitchen
Living area
Living area from alternate direction
Kitchen with dining bar
Dining area
Master suite with queen bed
Master suite with extra seating and fridge
Master Suite Additional Seating Area
Bedroom 2 has a queen bed & balcony access
Bedroom 3 has 2 twin beds, TV and balcony access
Bathroom 1
Bathroom 2
Bathroom 3
Private balcony overlooks the ocean
Outstanding views from the balcony
Community Pool
Tennis Court
Courtyard
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Overview
Condo/Apartment -
3 Bedrooms, 3 Bathrooms, Sleeps 8
North Topsail Beach, Topsail Island, North Carolina

Reviews from our community

Average - based on 1 review
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Reviews from our community

travelcou...
North Carolina
Level 4 Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Sixth time at Villa Capriano”
Reviewed 15 June 2015 for a stay in June 2015

The unit was decorated attractively and well equipped; however, we had two major problems. There was a disgusting, rotten bait smell in the bedroom with two twin beds. The realtor sent someone over but the smell was still there. The night before the last night one AC unit went out. Four guests could hardly sleep. I called at 8:30 am, but it took until 5:30 pm for the repair company to come. They couldn't fix it and brought in two portable units. They cooled down the unit from 82 degrees to 72 but were so loud that we could hardly hear family visiting from another unit. We travelled with one person in a wheelchair, and the unit was fairly accessible with a fantastic view. The problems ruined half of the $3000 vacation. That was just the price of the unit. I do have one suggestion for all owners of rental units. Please replace the Teflon pans every couple of years. Half the eggs stick to the pan. II also wish that the cleaning crew had left some items such as salt and pepper, dish and hand soap and toilet paper. This unit was completely empty upon arrival.

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Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: View and wi fit in one room
Liked least: Rotten bait smell
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Recommended for:
People with disabilities
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 Jun 2015
We thank you for your comments on this property at the Villa Capriani. I would like to respond to your two complaints. In reference to the odor in the closet, we did respond immediately within the hour, by sending someone over to identify what you were experiencing. Nothing was found in the closet nor could they smell anything when they arrived. The service person did however spray an odor retardant in the closet even though no odor was found upon their arrival. The housekeepers that came in after your departure to clean the property could not find anything nor find any odor coming from the closet either. We are not sure what it was but have not had any additional complaints from the present guests. I understand that you had checked into the property on Saturday at 1:00 PM however we did not receive a call from you about the odor until Tuesday afternoon. We did respond immediately to your concern once we were called. If the odor was in the closet when you arrived on Saturday at 1:00 PM we could have easily called housekeeping back if you would have reported it to us at that time.

As far as the AC concern, we did have a service person arrive at the property within the day, which we feel is very responsive service. As soon as we found that a part had to be ordered we immediately delivered to the property two portable AC's for your comfort. We are sorry they may have been a little noisy compared to a standard central air system but we thought the benefit was greater to make every effort to keep you and the property cool until the AC unit was fixed which turned out to be the very next day.

This property has always been one of the most desired units at the Villa Capriani and it has a great repeat rental clientele that return year after year. The owner of this property has completed many upgrades for the 2015 rental season and is always very diligent in maintaining this unit in top condition at all times.

We are very sorry you were not completely satisfied with the property but we do always strive to make our guests experience the best possible by quickly responding to all concerns.

We do appreciate your business and look forward to the opportunity to serve you again at the beautiful Topsail Island.

Coastline Realty
Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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