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“Jewel In Northumberlands Crown”
Review of The Battlesteads

The Battlesteads
Ranked #1 of 2 Restaurants in Wark
Certificate of Excellence
Cuisines: British
More restaurant details
Restaurant details
Good for: Groups, Local cuisine
Dining options: After-hours, Breakfast, Reservations
Reviewed 2 April 2018 via mobile

We came for a meal at this restaurant after being disappointed elsewhere. The venue is amazing and would have loved to have seen the observatory. We found the staff to be very attentive but some mistakes were made due to maybe language or attention to detail problems. Having said that all issues were easily rectified. The food was excellent and service swift.

Thank ducati749r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 401 reviews

Reviewed 19 March 2018

This trip was a shambles from start to finish.

We received vouchers for dinner, bed and breakfast plus a night at the observatory as part of a Christmas present. The first hint of problems started when trying to book a stay. When we called the reception to book, the chap on the phone was unable book us in. He said phone back tomorrow.

Eventually, after several failed phone calls, we managed to do it via email and we were finally booked in. We passed all voucher codes in this email exchange.

On arrival to reception, a woman in the office felt it was best practice to acknowledge our presence by shouting "ring the bell and someone else will see to you". Charming. Another staff member checked us in and showed us to our room.

Dinner was at 1830 so when we arrived, we asked what were allowed to choose from the menu as part of our deal. "Anything up to £25" was the response, so after two meals, one dessert and some drinks our meal came to £56.95 ish... We expected to have to pay £6.95 at check out.

The meal was ok, the duck was salty and the steak was average. The restaurant staff were attentive, and in all fairness the setting was lovely.

The observatory was great, shame about the weather. The gentleman running the evening was enthusiastic and did his best, despite the cloud cover.

The room was clean and comfortable - no complaints there.

Breakfast was nice, especially the sausages.

At checkout, the woman from the office came out and presented us with bill for over £200! When we explained (for the umpteenth time) that we were here on a prepaid voucher, she returned with a new bill for £46.95. We queried where the extra money had come from, and apparently as we had stayed in a superior room, we had to pay for it. Well, we hadn't requested a superior room, we had just presented with our voucher and been allocated said room. So she took that superior room charge off the bill and provided a delightful roll of the eyes (for free).

Then appeared the final, final bill for £16.95, because now she says side dishes were not included in the "up to £25 deal"! No way were we paying this given that no explanation or information had been provided about this, and it seemed like a total con from start to finish.

No apology was forthcoming. A little thought into the information provided to guests at the start of their stay explaining what they were or were not able to choose from the menu, etc, would go along way to alleviating these problems.

Overall, the stay could have been quite pleasant. Had it not been for the fact that the reception lady could not hide her contempt for her customers, combined with the general lack of organisation, I would not be here writing this scathing review. As it stands, I will be going out of my way to make sure that no friend of mine ever makes the mistake of spending any time or money at your Fawlty Towers establishment.

Amateurs.

    • Value
    • Service
Thank RSR3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018

Came with family on mother’s day evening for a lovely meal.The staff were polite and helpful the food was delicious particularly the beef cheeks and the lamb shank.Very prompt service on a busy night and not too bloated after three courses,the only fly in the ointment being the lukewarm coffee but otherwise excellent

1  Thank thesmiths992016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2018 via mobile

On a cold Saturday in February we found ourselves looking for lunch in picturesque Wark. According to Trip Advisor there appeared to be two choices and The Battlesteads had real keen appeal.

The bar was deserted when we entered but we followed the sound of clinking crockery through the empty restaurant and into a delightful bright conservatory where almost all of the tables were full.

Service was swift and attentive, menus were proffered, apologies were offered for the lamb wrap not being available. The menu offered a varied choice, with emphasis on locally sourced produce and artisan providers. They have awards for sustainability and emphasis is on quality and food miles.

We both selected gammon with hand cut chips. It arrived promptly and was excellent, thickly cut and succulent it had a beautiful flavour, it was topped with a fried hens egg, chips were excellent and the accompanying salad was well dressed and nicely presented.

The restaurant and adjoining hotel are very nicely decorated, staff are efficient and unobtrusive, a quick check that everything was ok than we were left to enjoy our meal in peace.

We were tempted by the exceptional cheeseboard but decided another time! As we intend to return to visit the dark sky observatory which is a feature of the hotel.

1  Thank ELIZABETH B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

The Burns night experience is Michelin class from start to finish. My only issue is that I. Ant visit every Burns night. The food is stunning, the staff attentive and welcoming and the prices super super value for the quality. Can’t recommend this place highly enough

Thank AnnaLondon2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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