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Traveller rating
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All reviews hornbill restaurant orang asli village lake view swimming pool boat ride bamboo rafting salt lick day tour night walk ala carte local food no alcohol day bed rooms are nice buffet style team building activities
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Reviewed 23 February 2020

Wonderful stay in a resort strongly connected to nature: clean, great food, amazing sightseeing on the lake, Mr. Chandra the owner made us live some unforgettable experiences in the nature and helped us with everything we needed. I strongly recommended it.

Date of stay: February 2020
Trip type: Travelled with friends
Thank enniod658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nur Kalby Bt Mohd Nor, General Manager at Belum Rainforest Resort, responded to this reviewResponded 28 February 2020

Dear Enniod658,

Thank you for the perfect rating and wonderful comments on your recent stay. I will surely let Mr. Chandra, our Front Office Manager, know what a great impact he'd made on your stay. Thank you for staying with us and recommending us to others. Looking forward to welcoming you again in the future.

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Reviewed 12 February 2020 via mobile

We visited for a few days early february and unfortunately the weather was quite rainfull - and that could influence on the perception of the hotel too. The hotel itself is average - especially the bungalows needs a little redoceration. Probably due to the very low occupancy the restaurants only ran on low foodservice (no buffet-service etc). The staff however always very kind, helpfull and smiling.
The situation of the property is quite close to a major road, so from some Villas it does not feel as isolated as we thougt it to be.

Date of stay: February 2020
Trip type: Travelled with friends
1  Thank 521s_renf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nur Kalby Bt Mohd Nor, General Manager at Belum Rainforest Resort, responded to this reviewResponded 28 February 2020

Dear 521s_renf,

Thank you for taking the time to rate and provide us feedback on your recent stay. Glad to hear that our staff has contributed to your enjoyable stay. Nevertheless, we sincerely apologise for the things that did not meet your expectations. Thank you for staying with us. Hope you will visit us again in the future.

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Reviewed 10 February 2020 via mobile

Nice resort in the middle of nowhere.... rooms are big and comfortable ... nice swimming pool... two restaurant and none is good... no alcohol, no beer... you can have beer just at the bar... if the waiter is there!
Nothing to do except a couple of tours.... two days are more than enough

Date of stay: January 2020
Trip type: Travelled with friends
2  Thank DonatellaC58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nur Kalby Bt Mohd Nor, General Manager at Belum Rainforest Resort, responded to this reviewResponded 28 February 2020

Dear DonatellaC58,

Thank you for the candid feedback on your recent stay. Glad to hear that you've had an enjoyable stay overall. However, we sincerely apologise for the things that did not meet your expectations. Actually, we do have a couple of activities that our patrons can enjoy but the main attraction is in the Belum Forest itself. If you haven't got the chance to go there yet, maybe you would like to come again and experience the beautiful nature it has to offer. Thank you for staying with us. Looking forward to welcoming you again in the future.

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Reviewed 4 February 2020 via mobile

The service was good, as was the food, and the boat trip into the jungle was excellent. We particularly enjoyed the very good local food. We also enjoyed swimming in the pool and the views were great. The hotel was very quiet when we stayed there, and the staff were lovely and helpful.

On the downside, it was all rather run down and poorly maintained. A lot of the design is very ugly, with huge steel ramps seeming to go nowhere. Several lights were not working, including those on the landing outside our room so we had to grope our way back to our room in the evenings.

The building was of concrete, and indeed the entire room seemed to be made of concrete too, including the bed. Do immediately that you arrive ask for the mattress topper to be fitted to your bed or you won’t get a wink of sleep. The two good things about our room were the view of the lake and the space. The bathroom is large, although you may stump your toes on the concrete step into the bath. I’m not a fan of Bauhaus style so I don’t think I could ever get to like this place, but you have to appreciate that it is in a jungle, facilities may be limited, and at least the staff did everything they could.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank KLCKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NurKalbyB, Assistant Front Office Manager at Belum Rainforest Resort, responded to this reviewResponded 5 February 2020

Dear KLCKent,

Thank you for the kind rating and wonderful comments about our staff. Glad to hear that they have contributed to your comfortable stay. We apologise for the things that did not meet your expectations. However, we value your feedback and will definitely strive for further improvement. Thank you for staying with us.

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Reviewed 8 January 2020

We had the Meranti suite with a master bedroom, verandah and 2 bedrooms aside. Perfect for a family. Beautiful views. Marvellous pool and view. Resort is Halal, so no drinks during diner of in bar. The beds are rather hard mattresses. Overal a lovely experience.

Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Catharinab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NurKalbyB, Assistant Front Office Manager at Belum Rainforest Resort, responded to this reviewResponded 19 January 2020

Dear Catharinab,

Thank you for sharing your feedback on your recent stay with us. Glad to hear you and your family had a wonderful experience throughout your stay except for the hard mattress. We are grateful for your generous rating. Thank you for staying with us. Hope you will come back for your future holiday.

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