Just like the previous commenter, I was asked to cancel but nowhere in the message was an offer made for a full refund. I do not want to reschedule, I want a refund.
And yesterday I proceeded to make a cancellation with the option of "waiving fees" on Booking app, however there is no reply after 24 hours.
And today I tried again to proceed with cancellation with the same option, but there no longer is a choice to waive fees ie get full refund anymore.
So yes, I agree with the previous commenter, this is an unethical property owner out to fleece people during this difficult time.
Kindly reply to my query on Booking app if this is not your intention. More