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“Hospitality couldn't be better however the rooms were average at best.”
Review of Heidi Hof

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Heidi Hof
Ranked #29 of 101 Hotels / Ryokan in Hakuba-mura
Reviewed 27 January 2015

We booked this hotel based on the Trip Advisor ratings via Booking.Com. I stayed with my 2 teenage children.

Firstly I have to advise that for comparison I have not stayed at any other hotels in Hakuba and additionally we had stayed at Hyatts and Westins and Intercontinentals elsewhere in Japan which were obviously well appointed and 4 or 5 star. Heidi Hof is three star at best.

The hotel arranged to collect us from the train station which was convenient and saved the hassle and cost of a taxi. It is obviously run by a family with the older parents speaking little or no English. The adult daughter/s did most of the required communication and we had no problems in this regard. The hotel also dropped us at the ski fields as required and also to down to the main part of town when we asked as well as when we left. This was much appreciated.

The "negatives" relate to the room and facilities. We found the room to be very disappointing considering we paid USD300 per night for a triple room. It was very small and had very little space with the three beds. The beds were not overly comfortable and neither were the pillows. The bathroom would not have been more than 1.5/2m sq and I think it was a modulated/prefabricated and basically bottled into the corner of the room and again with 3 people we had no room for hanging towels etc. We stayed in the adjoining building to the main building/reception so not sure if these rooms in the main building were any better/bigger.

We only had our room serviced after the first day as the second day they forgot and the third day one my children was not feeling well so we only requested fresh towels (which I sought the previous day) Also a bit of confusion with the wifi. We were not told there were 2 wifi networks so when we asked about the strength of the Heidi Hof network not working in the room we were then told of the second network which then worked.

Position of the hotel was great with Echo Land only a 5 min stroll away and a Lawson convenience and Spicy Ski Hire also only a block away.

So in summary the cost relative to the product offered was my biggest issue and perhaps other nearby hotels could be worse (or better). The price should be about 30-40% cheaper for the product offered.

Room Tip: See what the other rooms are like in the main building as they may be better the second building
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  • Stayed: January 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank CraigH3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 36 reviews

Reviewed 20 January 2015

Stayed in this lovely swiss styled family run hotel on a recent ski trip with friends. They have a shuttle bus which picked us up from the train and dropped us to ski fields or free shuttles to other resorts every day. Close to Echoland and Hakuba (walking distance although some restaurants have free pick up and drop off and its easy to get a cab or night shuttle when its cold) for shops, restaurants and night life. The staff were very friendly and accomodating, the place was always clean and warm and the onsen was fantastic after skiing. A delicious breakfast was served in the dining room each morning overlooking the fields of snow and views to Happo One. Only single beds and the bathrooms were small but your own and there were great facilities in the onsen. The staff were always helpful with instructions to get around, booking dinner reservations and our skis were collected from there when we left. Clean, convenient and central and cheaper than others, I would definitely stay at the Hof again.

  • Stayed: January 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Cam4520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2015 via mobile

Friends and I stayed here for 9 nights for a recent ski trip.
It was a great place to stay. Location was a short walk into Echoland Main Street and restaurants, shops and Spicy ski hire. It was a short cab or walk to Happo town also, and many restaurants pick up from your hotel.
The owners were always cheery and friendly and accommodating. They have a shuttle bus that they can drop you off to the Happo ski field or to the bus transit centre to access the other ski fields.
Breakfast is included and was always varied and delicious.
The decor is in the style of a Swiss Chalet and though it is dated it is comfortable and cosy.
The rooms are large though the bathroom is small but at least it is your own. There are only single beds but they are comfortable and we just pushed them together.
The onsen facilities were great.
Accommodation was cheap compared to other places.
We would definitely stay here again.

  • Stayed: January 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank nessandre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2015 via mobile

Would highly recommend this hotel. Only a 5 minute walk to the main part of Hakuba where theres plently of restaurants and shops. Very friendly staff & will go out of their way to help you. Free pickup and drop off at the train station and also the snow park happo-one. All snow parks are extremely closeby, only a short bus ride away. Free home cooked breakfast included which is very delicious. The room is comfortable and homely. Also a separate drying room for snowboards or skis and clothing. Even a private onsen is part of the motel. Will be staying at this hotel again!!!

Stayed: January 2015, travelled as a couple
1  Thank Kath742617000027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2015

Arrived unannounced at the hakuba train station and rang the hotel, they immediately sent a shuttle bus to pick us up. The staff are so friendly and really go out of their way to help you with anything- bookings, reservations shuttle service to the station or the slopes. Cannot praise this place enough. My wife and I usually stay in 4-5 star Accommadation however this beats most. I will be staying here every time I visit hakuba from now on. Even the location is awesome. So close to bars restaurants ski fields etc.
Do not want to leave this place its too awesome!!

  • Stayed: January 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mickandkathryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heidi Hof

Address: 3012 Hokujo, Hakuba-mura, Kitaazumi-gun 399-9301, Nagano Prefecture
Region: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #29 of 101 Hotels / Ryokan in Hakuba-mura
Price Range: RM1,009 - RM1,520 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heidi Hof 3*
Number of rooms: 18
Reservation Options:
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