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Reviews (36)
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Reviewed 30 January 2016

This was one of the nicest place I have stayed in years. Quaint and quirky, yet simply charming and is run by the some of the loveliest people you could ever hope to meet on your travels. Nothing is too much trouble and advice is always to hand to make your skiing holiday hassle free. The food is just delicious and beautifully prepared. Our family of five (three teenagers) will happily return for another seven nights next year, if possible. It is also centrally located near Echoland Precinct which has nice restaurants (Western & Japanese) and also close to bus shuttle stops for all the ski-fields.

  • Stayed: January 2016, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Timothy2963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2016

This is a lovely family run, small hotel. It is impecably clean with everything you need for a skiing holiday. The owners can't do enough for you, from advice to booking restaurants. Azusa speaks good English and is wonderful.
The breakfasts are amazing - something different each day, and the french dinners are awesome (5 courses, cooked by mother and daughter).
The location is a 5 minute walk from main street of Echoland, where there are lots of restaurants/cafes and a convenience store. It is a 2 min walk to bus stops (5 mins from Happo Gondola, 10 mins from Hakuba 47).
My husband and kids loved the onsen in the hotel, and we would definitely stay here again.
And the views of the mountain were fabulous!

  • Stayed: January 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Jarelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2016 via mobile

My wife and I really enjoyed our 6 day stay at HH. The Keyamuras are gracious hosts, and daughter Azusa was a great help arranging dinner bookings and providing advice on which local ski resort would be best that day. Four mornings, her father shuttled us to the Nakiyama lift at Happo-one. We easily walked back each day when we were done.

Our room (in the annex) was plain but clean. We had enough room to air our gear and a small refrigerator to keep water and snacks that we bought at nearby convenience stores. Each evening, we took full advantage of the onsen on the ground floor of the annex. It felt luxurious.

We could explore Hakuba on foot from HH and walked to dinner most nights, including to nearby Echoland as well as farther afield.

Appreciated the delicious breakfasts. The menu changed each morning.

Looking forward to visiting HH again if we're lucky enough to get back to Hakuba.

Stayed: January 2016, travelled as a couple
1  Thank pengborlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2016 via mobile

Family of 4 (2 teenagers) stayed for 8 days and had 2 rooms in the annexure to the main building. Yes the rooms are tiny and the bathrooms are not much bigger than an airplane toilet but this is Japan and it is the snow fields. Yes the decor is old fashioned but that's where the charm lies. Who would have thought a European styled chalet in a Japanese ski area? We gave the kids the choice of the Heidi Hof or a more modern spacious place (but a way out of the town area) and they chose the HH and they are so pleased they did.

It's a family run place and they are so helpful and gracious. They picked us up at the bus station, took us to Rhythm Sports to pick up our hire gear, waited the hour it took to get the gear before taking us to the hotel. They book restaurants, suggest things to do, and are very accommodating. Lovely people even by Japan's very high standard of helpfulness and politeness.

Breakfast is pretty basic - egg, sausage/bacon and bread combinations - with fruit, juice and coffee but it's better than what we've had in other places.

Location is great - near lots of little restaurants in Echoland and 15 -20 minute walk to Happo. Located near all the bus services to the ski fields and close to 2 convenience stores and a bottle shop (ask the HH staff for wine glasses)

The rooms are small, decor very dated, but are very clean and have all the basic essentials (tea facilities, bar fridge, TV, hair dryer) They make up the room every day and provide fresh towels but don't expect luxury in towels or toiletries. Beds are all singles and narrow and pillows are the Japanese style with beads(?) on one side. You can get extra pillows if you want. Beds and pillows are too hard for me but again seem to be standard in Japan even in the 5 star places like the Hyatt in Tokyo. There is an onsen and a drying room for ski gear. The common lounge area is very cozy and large.

So if you're happy to stay somewhere a bit quirky but not luxurious, where service is great and location and convenience is important then I'd recommend the Heidi Hof. If however you want something modern and cheaper yet still in a great location with excellent service, well good luck trying. Let us know what you find.






Stayed: January 2016
Thank cpccat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2015

we booked a package holiday through jetstar and decided to stay here back in Feb, the staff are really lovely and helpful - seems to be a family run affair, the breakfast changed up every morning and was amazing! so yum! the on site onset is great after a day in the powder - only shame was that even though we booked as a group (4people) we got split up into different buildings. 10 minute walk up to the main street where all the restaurants and bars are, gear hire/bus hire to chair lifts 5- 10 min walk away- they even helped me to get my gear/snowboard sent via courier to the airport in tokyo as I was sightseeing for a week before flying back to Australia- when I arrived at the jetstar check in there was the courier stand and my board waiting! too easy and it was cheap!

  • Stayed: February 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank dj_loz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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