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Reviewed 31 August 2020

Liked · So much to like! Comfortable bed, with a beautiful view of the mountains, river and hotel gardens. High quality furnishings. Lovely bath robes and slippers. Privileged access to the swimming baths. Excellent Hammams, Saunas, Turkish Baths and Jacuzzi tubs. Perfect water temperature ️. Not overcrowded. Clean swimming water even outside. Not overdosed with chlorine bleach in the water. The hot & cold foot baths.
Restaurant food for a vegan diet only missed a decent high/complete protein option but the vegetables and particularly the chips/fries were delicious . They know how to cook!
Breakfast was suitably varied and hot soya milk could be requested. Walking in the garden at night was nice too.
We could have stayed in the spa until 10pm after checking out at noon, but we needed to collect the children.
It was so good I want to go again!

Disliked · I didn't like that we had to leave.
The bath robes did not totally dry for the next day. The room has snacks and drinks but at an extra charge. Initially we thought the bottle of water was included.
It did seem strange that the clean sheets were transported all the way from Nyon. Thought this type of service could be sourced locally.‍♂️ (Dislikes were minor)

Date of stay: August 2020
Review collected in partnership with this hotel
Thank rburro345566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitrios Trikaliotis, Autre at Grand Hotel Des Bains de Lavey, responded to this reviewResponded 6 October 2020

Dear Customer,

We refer to your stay at the Grand Hôtel des Bains de Lavey and thank you for taking the time to give us your opinion.

It is with great interest that we have heard your comments and are delighted to hear that our services have given you complete satisfaction. We were happy to share your comments with all of our employees.

We would like to reiterate our thanks for your comments which encourage us to continue our efforts and to constantly improve the quality of our service.

Looking forward to welcoming you once again to the Grand Hôtel des Bains de Lavey.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2020

Pluses: quality, service, the bains of course.
Minuses: very crowded at weekends. Next time I will go during the weekdays.

Just some useful information:
- 192 bus goes here only once an hour, make sure to look up its schedule beforehand.
- You have to reserve breakfast time which is only up to 9am. Otherwise you need to schedule it at your room until 11am.

Date of stay: August 2020
Review collected in partnership with this hotel
Thank Aleksei3432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitrios Trikaliotis, Autre at Grand Hotel Des Bains de Lavey, responded to this reviewResponded 6 October 2020

Dear Customer,

We refer to your stay at the Grand Hôtel des Bains de Lavey and thank you for taking the time to give us your opinion.

It is with great interest that we have heard your comments and are delighted to hear that our services have given you complete satisfaction. We were happy to share your comments with all of our employees.

We would like to reiterate our thanks for your comments which encourage us to continue our efforts and to constantly improve the quality of our service.

Looking forward to welcoming you once again to the Grand Hôtel des Bains de Lavey.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020

Executive family suite is fantastic, very big, perfect for the 4 of us for a short break and good value with the baths and breakfast included. the children were delighted with the baths, and they must be both the warmest and cleanest in switzerland, with spectacular views.

Date of stay: February 2020
Review collected in partnership with this hotel
Thank Jonathan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sébastien Cheneval, Directeur général at Grand Hotel Des Bains de Lavey, responded to this reviewResponded 7 March 2020
Google Translation

Cher client,

Nous vous remercions sincèrement d’avoir pris le temps de partager vos impressions positives de votre dernier séjour au Grand Hôtel des Bains de Lavey.

Nous sommes ravis que vous ayez apprécié le service de notre équipe, le confort de votre chambre, la qualité de notre restaurant et de nos bains. C’est avec plaisir que nous avons partagé vos commentaires avec toute notre équipe du Grand Hôtel.

Nous nous réjouissons d’une nouvelle opportunité pour vous démontrer notre dévouement à délivrer une expérience hôtelière impeccable.

Veuillez recevoir, Cher client, mes salutations les meilleures pour une agréable année.

Bien à vous,

Patrick
Guest Relation
Assitant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2020

I had a wonderful 2-night, 3-day stay at the Grand Hotel Des Bains in the heart of the St Maurice mountains. Such an idyllic setting and the hotel was so conveniently adjacent. Hotel price per night included all-day access to the spa form early morning til 9pm and a fabulous buffet in an Exquitie breakfast room. Fairytale-ish. Swiss Disneyand !! I loved it !! PS: And so easily accessible by public transport from Geneva . And best price when you travel with Billets dégriffés ! Voilà !!

Date of stay: February 2020
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank uwalsh947262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sébastien Cheneval, Directeur général at Grand Hotel Des Bains de Lavey, responded to this reviewResponded 7 March 2020
Google Translation

Cher client,

Nous vous remercions sincèrement d’avoir pris le temps de partager vos impressions positives de votre dernier séjour au Grand Hôtel des Bains de Lavey.

Nous sommes ravis que vous ayez apprécié le service de notre équipe, le confort de votre chambre, la qualité de notre restaurant et de nos bains. C’est avec plaisir que nous avons partagé vos commentaires avec toute notre équipe du Grand Hôtel.

Nous nous réjouissons d’une nouvelle opportunité pour vous démontrer notre dévouement à délivrer une expérience hôtelière impeccable.

Veuillez recevoir, Cher client, mes salutations les meilleures pour une agréable année.

Bien à vous,

Patrick
Guest Relation
Assitant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

The hotel was entirely reserved for our group. The food at the hotel restaurant is low quality. We had a social event and the management from the hotel was really poor. Also, not friendly at all. Not going back

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank dg_itlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DimTrikaliotis, Directeur de l'Hébergement at Grand Hotel Des Bains de Lavey, responded to this reviewResponded 14 February 2020

Dear Sir/Madam,

We refer to your recent stay at the Grand Hotel des Bains de Lavey and thank you very much for having taken the time to share your experience with us.
We were delighted to read the comment of your group organiser two days ago highlighting the professionalism as well as the high quality of our services.
We are surprised with you comment about the friendliness and the professionalism of our management, when their demonstration of leadership and friendliness was exceptional (example: taking care and putting the luggage in the rooms of the whole group while porterage service wasn't included in the rate, we don’t know a lot of managers willing to do the job of a bellman to be honest and this shows a lot...).
Taken all this above into account we assume that you might have received (?) and inappropriate behaviour and in that case, we would suggest the next time to contact your group organiser or the management of the Hotel.
We understand that people of your generation learned to interact through social media and solutions such as TripAdvisor but please note that nothing could replace real human exchanges.
You still have time to do so and create a human exchange since I would personally be delighted to hear from you on what went wrong by receiving your personal email here: dimitrios.trikaliotis@bains-lavey.ch
As a company, we continually strive to exceed our customers’ expectations and very much appreciate feedback such as yours, which plays an essential part in helping us monitor day-to-day operations and improve where necessary.
Once again, thank you for your valuable input and we look forward to having the opportunity of welcoming you back to the Grand Hotel des Bains de Lavey in the near future hoping that you will reconsider your previous statement.

Dimitrios Trikaliotis
Rooms Division Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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