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“Horrible experience”

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Hotel Catalonia Brussels
Ranked #13 of 22 Hotels in Saint-Gilles
Reviewed 27 June 2017

Hospitality and service horrible. My company payed for me but when I arrived check in employer didn't give me the key. I should pay again. No answer. But first of all. The way the enployer managed me was really awful. Please change her!!!!

  • Stayed: June 2017, travelled on business
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Review collected in partnership with this hotel
Thank roberton674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (557)
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4 - 8 of 557 reviews

Reviewed 6 June 2017

It was a good stay, the service was very nice and helpful and we all (3 person) were statisfied with the rooms etc. The only problem was that the air conditioner didn't work so that our room was very hot lately.

  • Stayed: May 2017, travelled with friends
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Review collected in partnership with this hotel
Thank H1831SQmelanieb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2017

Great place to stay at Saint-Gilles!! Near Horta Musuem, good restaurants.
Very attentative staff, always pleased to help you. They speak spanish and a polish english, besides french. So, everyone is pretty much covered it.

  • Stayed: May 2017, travelled solo
    • Value
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Review collected in partnership with this hotel
Thank May S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2017

Nice hotel with big rooms for the price. Located in very nice area a bit outside the historical center of Brussels with many restaurants and bars very close by. Transport to center is close by as well. Definately worth the 3 stars. Only missed the Belgian TV-channels.

  • Stayed: May 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank dannyv947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2017

50 min for checking in, due to the policy "pay before sleeping". One single desk officer, 6 people before me, 8 min each in average for checking in.
Awful and stupid. Wrote to the direction for claiming, NO ANSWER.
It is better to avoid

  • Stayed: March 2017, travelled on business
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Thank PierpaoloCVenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Cruz G, Deputy Manager at Hotel Catalonia Brussels, responded to this reviewResponded 5 April 2017

Dear Mr. Campostrini,

Thank you very much for your comment, it is very important for us in our daily effort of delivering the best service.
As I wrote in the email I sent you offering my apologies for the inconveinient caused. I would like to inform you that we are evaluating some changes in the check in procedure in order to perform it in a more fluent and quick way.
I hope to see you again in your next visit to Brussels and stay in Catalonia Hotels & Resorts.
Best regards,

Juan Cruz González
Deputy Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Catalonia Brussels

Address: Avenue du Haut-Pont 2, Saint-Gilles, Brussels 1060, Belgium (Formerly HC Brussels)
Phone Number:
Region: Belgium > Brussels > Saint-Gilles
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Saint-Gilles
#7 Business Hotel in Saint-Gilles
Price Range: RM325 - RM701 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Catalonia Brussels 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Situated in the very heart of the Art Nouveau district in Brussels and just 10 minutes away from the Grand Place, the Catalonia Brussels (formerly HC Brussels) hotel offers their guests exterior, modern and comfortable rooms. All of them have free Wi-Fi connection and more than 20 international TV channels, as well as wide and fully equipped bathrooms for you to enjoy a pleasant stay. ... more   less 
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Also Known As:
Catalonia Forum Hotel Saint-Gilles
Catalonia Forum Brussels
Catalonia Forum Hotel Brussels
Hotel Catalonia Brussels Saint-Gilles

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