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“Best hotel in Monterrey”

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Live Aqua Urban Resort Monterrey
Certificate of Excellence
Reviewed 19 January 2017

Without a doubt, the best hotel in Monterrey. Luxurious accommodations, tastefully decorated rooms with all the necessary conveniences for the business traveler (good wifi, ports to charge laptop, mobile, etc.). Conveniently located near the main business district with plenty of options to eat around the hotel. They are still struggling a bit with the restaurant in the premises (too expensive for the food they serve) but this is a minor issue which I'm sure they will get right soon.

  • Stayed: January 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank rra337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Live Aqua Urban Resort Monterrey, responded to this reviewResponded 21 January 2017

Dear rra337,
Im an static to know you had the most wonderful experience during your visit. We work hard every day to try to make this possible because you deserve no less. We are currently working on a new menu, and we sencerly hope you can try it on your next visit and hopefully it will fulfill your expectations.
Our most greatest regards,

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18 - 22 of 116 reviews

Reviewed 21 December 2016 via mobile

Came to Monterrey for a wedding and they added this hotel last minute. The hotel is top notch. Our room was clean and very well appointed. The shower and tub "room" is beautiful. We had massages in the spa and it was one of the BEST massages I have had. The relax room in the spa is a beautiful oasis. Had lunch in the restaurant which was also amazing. My partner is a bit picky when it comes to food and they were very nice to alter dishes to his liking.
If you are in Monterrey for anything this hotel is the place to stay. All staff we encountered we very nice and professional. Will absolutely stay here again.

Stayed: December 2016, travelled as a couple
1  Thank NCGuys08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Live Aqua Urban Resort Monterrey, responded to this reviewResponded 22 December 2016

Dear NCGuys08,
We are glad to hear that you had an amazing experience and we thank you for your beautiful comments about our rooms. We will wait anxiously for your next visit here at Live Aqua Urban Resort.

Our best regards.

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Reviewed 3 December 2016

THE Best Hotel in Monterrey Mexico! Beautiful and luxurious! Amazing views and some of the nicest hotel rooms! Bath is also awesome! High Recommend for business and pleasure! The Best Views of Monterrey!

Room Tip: All of the Rooms are very luxurious!
See more room tips
  • Stayed: November 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank jennyvail22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Live Aqua Urban Resort Monterrey, responded to this reviewResponded 19 December 2016

Dear Mrs. jennyvail22:

We are so pleased to have you here. Thank you for your kind and caring words in this review. In your next time here in Monterrey, we invite you to experience our Feel Urban Spa in our Live Aqua Monterrey Valle hotel.

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Reviewed 21 November 2016 via mobile

I got stolen a brand new iPad Pro from the valet parking, little was done. It was in the trunk in my briefcase, it really sounds like am operation since no cameras are pointing the valet and sonehow no one knows who took my car inside.
Thankfully they left bag charger and pen must have been professionals cause obviously i noticed until monday.

Stayed: October 2016, travelled with family
Thank fel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Live Aqua Urban Resort Monterrey, responded to this reviewResponded 23 December 2016

Dear Fel C

I appreciate your time and comments.

It is our priority to give the importance to all reviews posted on Trip Advisor. Definitely we consider that an open forum is an opportunity to express and we respect it.

For this specific case that brings our attention particularly, if the solution would be to buy new Ipad, we rather to be honest and reconfirm that for the first case in our hotel of this magnitude, and receiving this report 3 days after your visit, it could be elements that affect to find responsibility.

Our biggest interest is to have the new opportunity to demonstrate our hotel is safe and secure for all thousands of guest we receive monthly.

I really hope a new opportunity can be given and we guarantee the memorable experience for you and your family.

Cordially.

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Reviewed 1 November 2016

I stayed 2 nights at this hotel for a business trip.
The hotel has amazing views and a very modern feel.

Pros: Amazing Shower / Bath
Bed is comfortable
restaurant food is actually very good.
Break buffet on the 4th floor is also very good.
You're in walking distance to the mall / resturants
Cons:
I had my room turned down even though my do not disturb sign was on the door.
The scents in the hotel is very fragrant, but most might like this.


Couple of things...

Room Tip: Lobby is located on the 18th Floor getting a room not facing downtown Monterrey, but facing the mal...
See more room tips
  • Stayed: October 2016, travelled on business
    • Location
    • Rooms
    • Service
2  Thank fijario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Live Aqua Urban Resort Monterrey, responded to this reviewResponded 20 December 2016

Dear fijario,
We are pleased you enjoyed you stay with us, we thank you for your time and opinions. We will keep working day to day to fulfil all of your expectations, and we eagerly wait for your next visit.
My kindest regards,

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Additional Information about Live Aqua Urban Resort Monterrey

Address: Avenida Lazaro Cardenas 2424 | Col. Residencial San Agustin, San Pedro Garza Garcia, Monterrey 64760, Mexico (Formerly Live Aqua Monterrey Valle)
Phone Number:
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey > San Pedro Garza Garcia
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa
Hotel Style:
Ranked #4 of 15 Hotels in San Pedro Garza Garcia
Price Range: RM903 - RM1,655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Live Aqua Urban Resort Monterrey 5*
Number of rooms: 74
Reservation Options:
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