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Reviewed 7 April 2021 via mobile

The property beside the beach was exponentially beautiful. Totally worth the money and the service of the staff with regards to the room and other amenities especially the people at the reception and front desk were absolutely commendable. The only aspect which we found a bit upsetting was the food and maybe they could work on that. Besides that I would definitely recommend a weekend getaway at the The Welcome Hotel Kences by ITC.

Date of stay: April 2021
Trip type: Travelled with friends
Thank Sashreek009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Welcomhotel Kences Palm Beach, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 14 April 2021

Dear Mr.Sashreek,

Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities,ambiance,hospitality showcased by our staff and the food at our resort.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards,

Vikram Falodiya
General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021 via mobile

Staff -4/5; rooms -3/5;food -3.5/5,vfm - 2/5. Visit was fine ONLY because of the staffs.if not I would have regretted for sure. Nothing is special here,if you are you are looking out for a pleasant outing experience.

Date of stay: April 2021
Trip type: Travelled with family
Thank Ram3021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Welcomhotel Kences Palm Beach, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 7 April 2021

Dear Mr.Ram,

Namaste!

Thank You for your valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

At the outset, I would like to express my sincere apologies for the reported inconvenience caused to you during your stay with us. I would like to assure you that I have personally addressed the same with the concerned necessary corrective measures have been initiated to prevent recurrence.

We may request you to reach me directly at vikram.falodiya@itchotels.in, in order to understand your feedback better, as we were unable to reach you.

It was a pleasure to have you with us and we will sincerely look forward to welcome you all back soon!

Warm Regards,

Vikram Falodiya

General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

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Reviewed 6 April 2021

I scanned many resorts on ECR and selected this one to celebrate my wife's Birthday. I was proven that my selection was very right. WelcomHotel staff went beyond the call of the duty and simply delighted me with their customer experience. Front desk staff Meenakshi Das took care of all arrangements of decorating the room, Bringing the cake, preparing a nice presentation with my wife photos.. Simply amazing work.
The property was excellent and very well maintained.
I would love to visit again this property with my chidren too in future,

Room tip: Excellent view to the beach.. Almost all facilties that you can think of in a resort and very good food
Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank Sivanik99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Welcomhotel Kences Palm Beach, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 14 April 2021

Dear Mr.Sivanik,

Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities,ambiance,hospitality showcased by our staff and the food at our resort.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards,

Vikram Falodiya

General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2021 via mobile

It was an awesome stay at Kences Welcome
Group. The staff were so hospitable and the food was awesome with a wide variety. The room service was very good and the rooms were clean. We stayed in the rooms with the garden attached and balcony which we felt safe about as there was no one else near us. The resort followed covid norms v well but i felt tgat inside the restaurant the spacing can be a bit more and its better if they have more tables outdoor as well.

Date of stay: April 2021
Trip type: Travelled with friends
Thank JaiganeshB1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Welcomhotel Kences Palm Beach, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 14 April 2021



Dear Mr.Jaiganesh,

Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities,ambiance,hospitality showcased by our staff and the food at our resort.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards,

Vikram Falodiya

General Manager – WelcomHotel Kences Palm Beach, Mamallapuram

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2021

Better than most other branded resorts in the area. Recommend this to anybody and out to go resort next time.
.only negative was the housekeeping...delays in getting the rooms cleaned the second day and inconsistent amenities between the same class of rooms
. Very courteous staff and very helpful. They were there to help from anything small to big
. amazing rooms and views. Lot of greenery and felt like resort and not a hotel establishment.
.food was amazing and curated nicely
.the facilities were great and wheelchair accessible
.shout out to the reservation staff who helped us sort out some booking glitches and enjoy the family vacation

Room tip: Ground floor rooms recommended
Date of stay: April 2021
    • Location
    • Rooms
    • Service
Thank fischermr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Welcomhotel Kences Palm Beach, General Manager at WelcomHotel Kences Palm Beach, responded to this reviewResponded 25 April 2021

Dear Mr. Fischer,


Namaste!

Thank You for your wonderful and valuable feedback on Trip Advisor! We at WelcomHotel Kences Palm Beach, always strive to provide our guests a comfortable and luxurious experience.

We are delighted to know that you had a wonderful stay with us and enjoyed the facilities,ambiance and hospitality showcased by our staff.

We do apologise for shortcoming in regards to the Housekeeping service and this feedback has been shared with the team.

It was a pleasure to have you with us and we would sincerely look forward to welcome you back soon!

Warm Regards

Vikram Falodiya

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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