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All reviewsffort raichakffort suitesswimming poolganga kutirthe rivergreat weekendnice propertybreakfast spreadboat ridevisit this placefood is excellentawesome placelarge areahustle bustlestar propertydance floorscenic beauty
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Reviewed 7 October 2017 via mobile

Awe inspiring property and location. One can hit the location in just about 2.5 hrs from Kolkata.
Tucked in a dream location on the bank of wider flowing Ganges, surrounded by good properties around.
Aweful choice of food, worst food preparation. For non-vegeterian it is a stale place. Place is superbly costly than what the services quality it deserves.
Management is not upto the mark. Services lack attention, people in front office are not empowered enough. For every decision they need to check back with their bosses.
Very slow response in services.
Breakfast menu is not good and not replenished regularly.
During dinner and breakfast service people seemed busy talking to each other and taking services casually.
It is sad that the best property leaves you with worst feeling...A big let down.

Stayed: October 2017, travelled as a couple
1  Thank JAMIKA2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayukhRay, General Manager at The Ffort Raichak, responded to this reviewResponded 11 October 2017

Dear Patron,

Greetings from Raichak On Ganges !

We would like to offer our sincere apologies for the unpleasantness you encountered during your stay at Raichak On Ganges. It’s our constant endeavor to offer the best to our guests and assure you that we have taken corrective actions reference your reviews. We request you to please treat this incident in isolation and give us another opportunity to serve you. Looking forward to seeing you at Raichak soon.

Thanking You.

Regards,
From the office of General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

The resort is around 3-3.5 hours from Kolkata. Route is a scary two way "highway" with anything and everything on the road. I do not suggest self driving from Kolkata since the local buses, trucks and cycle rickshaws are very aggressive and will always try to push you out of the road. Above that, drivers are rash.

Stayed at the FFort Suites (just adjacent to the FFort Raicjak)

My views on the FFort Suites property:

Reception: very small reception with limited seating arrangement. Check-in/Check-out was reasonably quick

Landscaping: well done but needs improvements in pockets. Nice walkway and arch in the middle of the property

Rooms: rooms are in form of two story bungalows. two rooms at the GF and two on 1st floor. Rooms are huge equipped with a dining table, sofa bed, a small kitchen with fridge, tea maker and main bedroom with a balcony. There is only 1 bathroom and has 2 doors - one from the outside of the bedroom and the other from inside the bedroom. Make sure that you lock both doors before commencing your business (unless you're on your honeymoon). some antiques also in the room - photos attached

a lot of bungalows are undergoing renovation - so be sure to take a look before you spread out your luggage.

Amenities:
- Swimming pool available at FFort Raichak, quite large and clean
- Pub: just beside the swimming pool with a dance floor (medium size). Most liquor and beer brands available
- Cycles available at a charge (kids and adult sizes)
- restaurants veg and non-veg
- Sports activities: combined tennis and basket ball court, open air badminton, mini football, mini golf.
- Wifi: only at lobby, not in rooms

Food: taste is good, make sure you ask for local cuisine. Breakfast isn't widespread but does the job. Lunch and dinner are either buffet or ala-carte

Staff: good staff

In and around the resort: nothing really, just the banks of Ganga. It's a calm and quiet place, ideal if you dont want noise in your vacation.

Room Tip: Nothing really
  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank eye-saw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayukhRay, General Manager at The Ffort Raichak, responded to this reviewResponded 9 October 2017

Dear Guest,

Greetings from Raichak on Ganges!

Thank you for writing a detailed review about The Ffort Suites. Im sure your review will help a lot of guests who would like to travel to our property.

We are glad to know about your stay as it went well and we have been able to live up to your expectations.

Look forward to welcoming you in near future as well.


Warm Regards,

Dilpreet Singh
Associate Director Relationship

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

The resorts in Raichak, be it Anaya, fort, Ganga kutir are totally unprofessional and worst resort i have seen. Being the only resort in this area, they have no provision for room service at night. We called the reception at night saying we have ordered food so they reply us we dont have room service in night but according to the Restaurant they do have room service. After this we managed to get food from the resort, now we have to fight for the plates and spoon because the resort cannot provide you plates and spoon at the night because they dont have plates and spoon for guest at night. So we had to eat on tea cup plates and 1 tea spoon for 2 of us which were already dirty.
Moreover to add in this if someone is not well then according to reception they dont have a policy to provide food in the room and restaurant says we can provide it.
We stayed in Anaya and Hotel Reception is not aware of such services.
Being a Travel agent, this is the worst experience and resort i have ever worked with.
Wont recommend to any of the client as first they need to learn work.
Just to let resort people know that apploggies cannot overcome such experience, so please dont do it. After such experience, we donot wish to get any of our clients in this resort.

Saying thanks to the resort for making this stay memorable for not coming to this resort ever again.

Stayed: September 2017, travelled on business
Thank Sanchit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayukhRay, General Manager at The Ffort Raichak, responded to this reviewResponded 18 September 2017

Dear Guest,

Greetings from Raichak on Ganges!

With reference to your requirements of reducing the minimum guarantee count of the group booked on last minute and to be billed as per actual consumption or ala carte was denied by the on duty officials.

We regret the inconvenience caused and would suggest and appreciate all our business partners to reconfirm the group bookings with end clients at least 7 to 14 days prior to avoid any last minutes challenges to both ends.

Our intention remains to serve all our guests with best quality services and always want our business partners to feel comfortable and share healthy business relations.

We urge to give us an opportunity to serve you and our guests again to be able to change the opinion about the property and to create cherishable memories in positive way. In case you have some queries, feel free to contact us at reservation@neotiahospitality.com


Look forward to welcoming you in near future as well.

Warm Regards,

Dilpreet Singh
Associate Director Relationship

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017 via mobile

Lovely place for unwinding and relaxing for a day or two. The 4 star property is very beautiful and well maintained. Rooms are also well maintained, though small in size. Visiting the nearby Ganga Kutir and having a sumptuous lunch at Sonar Tori was absolute delight. The view is serene & wonderful.....the boat trip was also worth it. We had a fantastic experience last month ... We spent one night & enjoyed the pool , the scenic beauty & good food . Fantastic friendly staff and great room service also enriched our experience. Strongly recommend for family stay.

Stayed: July 2017, travelled on business
Thank KALYAN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayukhRay, General Manager at The Ffort Raichak, responded to this reviewResponded 7 September 2017

Dear Guest,

Greetings from Raichak on Ganges!

We are glad to know that you had a wonderful stay with us during your visit to Raichak. We thank you for sparing time for this candid review and will certainly look forward to welcoming you in near future too.


Warm Regards,

Dilpreet Singh
Associate Director Relationship

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017 via mobile

A full day visit at raichak. The FFort is the best place for refreshing mind. The resort is situated bank of the Ganges with large area. The ambience is awesome with the combination of traditional and mordern. We tried Oriental food. The quality of food is good. We enjoyed as much as possible. We didnot stayed their at night. We missed. But we wish to go for another refresh with prior planning.

Stayed: July 2017, travelled with friends
Thank Sidharth2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayukhRay, General Manager at The Ffort Raichak, responded to this reviewResponded 7 September 2017

Dear Guest,

Greetings from Raichak on Ganges!

We thank you for reviewing us here and certainly look forward to welcoming you for an over night/ weekend stay at The Ffort Raichak soon.


Warm Regards,

Dilpreet Singh
Associate Director Relationship

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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