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All reviewspancake machineplug inselectric outletsexpress checkouthot and cold optionsroyal roadsfort rodd hillmodern hotelcinnamon bunspub next doorthe breakfast areafree weightsunderground garagebreakfast stafffront desk clerknice staythe entire hotel
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Reviewed 7 August 2018

Maybe they are just going through a bad spell. But, it is amazing they couldn't resolve this problem more quickly. Problem related to the pool which also was not available.

Also noticed the slow elevator and traffic noise mentioned elsewhere. Internet seems slow and the TV program guide has not info listed other than the channel.

I had to stretch to give them average. But they did give us 35,000 points for our inconvenience. Hit them on BC Day long weekend.

Room Tip: Stay away from odd numbered rooms on the highway.
  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank KennyB586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - Colwood, responded to this reviewResponded 9 August 2018

Hey KennyB586!

We really hope it's just a bad spell. Unfortunately the biggest problem with the pool damaging our hot water boiler on a long weekend is that we couldn't it serviced till Tuesday! We are deeply sorry for the inconvenience this has caused and really hope we can see you again one day to show you our good side!

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Reviewed 1 August 2018 via mobile

We stayed here for 3 days at the end of June and would highly recommend this hotel. We are a family of 5 and our room had two beds plus a sofa bed which was very comfortable for my son. The room was spacious and had a great shower.

We enjoyed the complimentary breakfast each morning and found the dining area very clean with lots of seating. Definitely go early so you can get a cinnamon bun as they are simply delicious. Great selection of food and the pancake machine is always a hit with my kids.

It’s a bit of a drive from the inner harbour but nothing too bad at all. The hotel is fairly new and is nice and modern. There were a lot of guests staying here while we were there but it was very quiet in our room.

We would definitely stay here again when we come to Victoria!!

Stayed: June 2018, travelled with family
Thank SKfamily_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWeitzmann, Front Desk Agent at Holiday Inn Express & Suites Victoria - Colwood, responded to this reviewResponded 14 August 2018

Dear SKfamily_5,
Thank you very much for your great review. We are soo happy to hear that the entire family enjoyed their stay with us and all the amenities the hotel has to offer. A positive guest experience is something we all take great pride in and your feedback will be shared with everyone here at the hotel. We thank you again for taking the time to share your experience with us and can't wait to welcoming you all back in the near future.
Kind Regards,

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Reviewed 20 July 2018 via mobile

We’ve stayed here twice now and will probably be back.

It’s new, clean and well maintained. Its located a block from the bus line that will take you right downtown. It’s also next door to the only restaurant worth visiting in Colwood, 328 Taphouse.

Stayed: March 2018
Thank Terence K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWeitzmann, Guest Services at Holiday Inn Express & Suites Victoria - Colwood, responded to this reviewResponded 21 July 2018

Dear Terence K,

Thank you so much for taking the time to leave such a great review. We are SO happy to see that you enjoyed your stay and we look forward to seeing you again soon!

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Reviewed 11 July 2018 via mobile

Arrived to check in and not acknowledged at counter. We were then told rather abruptly that our booking had been cancelled because our credit card had declined. We had booked this months in advance and no one had attempted to contact us from the hotel either via email or phone number before cancelling our booking. Our credit card had been compromised and so we had to cancel it a few months prior to our trip. It would have been a common courtesy to call or email us at the very least instead of allowing us to show up without any warning that we had no room. Thankfully there was a room available for us. Perhaps the rest of our stay will be more pleasant as usually we have a good experience with Holiday Inn.

Stayed: July 2018, travelled as a couple
3  Thank ZoeTraveller777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWeitzmann, Guest Services Agent at Holiday Inn Express & Suites Victoria - Colwood, responded to this reviewResponded 14 July 2018

Dear ZoeTraveller777,
Thank you very much for your review. We are very sorry to hear that your recent stay with us did not meet your expectations and we apologize for any inconvenience that this has caused you. It is our goal to consistently provide superior accommodations and the feedback we receive from our valued guests is very important to us. Please be assured that our concerns have been addressed with all members of staff so a similar situation can be avoided in the future. We would like to thank you again for sharing your experience with us and hope you will give us another chance when returning to the area.
Kind Regards.

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Reviewed 2 July 2018 via mobile

The hotel is conveniently located for us. It was clean and well appointed. New and modern and well done from a design and layout / practicality perspective. The computer and printer there was great because I needed to print some docs for travel. The furniture in the rooms was very nice and also quite functional. Everything was sensible. The breakfast was a few minutes late showing up past 6:30 but it was all fresh and well done. The staff were busy and had everything covered and were attentive to all that was going on... We had a great night there. Impressed.

Stayed: June 2018, travelled with family
1  Thank MENBBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KWeitzmann, Front desk Agent at Holiday Inn Express & Suites Victoria - Colwood, responded to this reviewResponded 3 July 2018

Dear MENBBB ,

Thank you for your great review, we are so glad that you enjoyed your stay with us.


We are glad that our staff was attentive and made sure to make your stay that much more enjoyable.

We look forward to seeing you next time.

- Kim G

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