Booked the trip for 30/10 1pm for my wife’s birthday. Service staff from tornado water extreme called to change for 3pm timing as there was some technical fault with the pick up. And arranged for the pick up from 1400-1430 hrs. We went for lunch and came back to hotel awaiting for the call. This time the same service staff called to inform us to book a booking for 31/10. I explained to her that I am actually leaving for Singapore on 31/10 at 2pm and Not be able to re book. She told me to cancel the booking and the amount will be transferred back to my credit card.cancellation was made and refund was 100% forfeited. Ok
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