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“Where is the famous Thai smile?”

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Fair House Beach Resort & Hotel
Ranked #50 of 185 Hotels in Bophut
Reviewed 21 September 2017

The hotel facilities are OK, as described in the brochures. The public is largely (bared footed) Australien and German.
The service leaves a lot to be desired. There is never any available hotel car or taxi at any time of the day or night. I had to wave down by-passing taxis myself (and there are extremely few passing by on this stretch of the road) in the extreme heat. The hotel staff (from reception to restaurant to drivers of the small cars within the hotel compound) never smiled or greeted the customers in a friendly manner. My previous experiences in Thailand were the unforgettable smiles. Where has it gone!!

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Service
Thank KimoLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karun C, Director of Sales at Fair House Beach Resort & Hotel, responded to this reviewResponded 5 October 2017

Dear KimoLondon_England,

Thank you for taking the time to share with us your experience at the Fair House Beach Resort. Our hotel provide transport services which can be ordered via calling or booking directly at the Lobby. The staff at Reception are more than happy to help with this. We will investigate into this issue as we have never had a problem with finding taxis for clients.

With regards to the unfriendly manners of our staff, we will make sure to improve as this our clients deserve the warm welcome and friendly attitude. We will make sure to improve on this.

Thank you and we hope to see you at our property again so you can let us know if there has been an improvement.

Best Wishes,
Fair House Beach Management Team

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12 - 16 of 501 reviews

Reviewed 28 August 2017

I stayed here for 2 nights with my family.
The resort is large, with buildings in garden, rooms are spacious, a good resort for vacation.
But the ladies in the reception are not very nice. We arrived there early, they told us the rooms are not ready. So we went to the beach and had lunch first. Then we came back to the reception, nobody cares about us, and I went to ask again. They said when the rooms were ready, they will inform us. But after about 2 hours, still nobody told us until I went to ask again, they said the room is OK.
But to some western tourists, the ladies at the reception are very polite and positive, first they give the tourists some drink and kneel down to talk to them. We had been there for more than 2 hours, nobody cares. This is what I can not give a high score to this resort.
Except that, other staff in the hotel are nice.

Room Tip: Grand deluxe bungalow is nice
See more room tips
  • Stayed: September 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ultimate2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karun C, Director of Sales at Fair House Beach Resort & Hotel, responded to this reviewResponded 12 September 2017

Dear Ultimate2009,

Thank you for taking the time to share with us your experience. We will definitely look into the service problem at our Reception. This is not professional and not nice to our clients. We apologize for this issue. As for the staff kneeling down to talk to the clients, our Front Office members often do so upon check-in as the guests are sitting on sofas. We are happy to hear that you were able to enjoy the rest of our service.

Thank you and we look forward to having your family stay with us again.

Best Regards,
Fair House Beach Management Team

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Reviewed 22 August 2017 via mobile

The beach and sea was fantastic and one of the quieter beaches on the island.

The location is easy for getting into either Chewang and Lemai.

The beach front villas were ideal but the hotel has a habit of allowing guests to reserve sun beds with towels i.e. If you were not near the beach no sun bed on the beach unless you got up early. I have seen other hotels that remove towels if the bed is not used after a period of time which stops this.

The restaurant service and bar service was very slow in comparison to other hotels I have stayed in of a similar quality. I think this was due to a shortage of staff during the period of our stay.

The television in the room had poor picture quality that rendered it useless and also had limited channels.

If you have teenagers wanting their internet fix then this is not the hotel for you as the broadband was slow.

The hotel has limited profile in the UK market and therefore few guests from the UK.


Stayed: August 2017, travelled with family
1  Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karun C, Director of Sales at Fair House Beach Resort & Hotel, responded to this reviewResponded 12 September 2017

Dear Steven S,

Thank you for taking the time to share your experience with us. We have looked into the sunbed situation and we do find that many clients put the towels on the sunbeds and go swimming. This is something that we are working on to find the best solution for. We have note your comments with regards to the service speed of our Food and Beverage outlets. Service speed should be constant despite being in the high season. We thank you for sharing with us as we will take your comments and improve on them.

We hope to welcome you to our property again.

Best Wishes,
Fair House Beach Management Team

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Reviewed 12 August 2017 via mobile

Very nice stay in this hotel. Nice beach, nice rooms, nice personnel. Very good breakfast. We had a very nice time due to the location and the staff. The beach is not so crowdy and there is Chaweng with all the bars and restaurants is easy to reach.

Stayed: August 2017, travelled as a couple
Thank HJ V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fair House B, Operation Manager at Fair House Beach Resort & Hotel, responded to this reviewResponded 13 August 2017


Dear HJ V,

It is always a pleasure to read positive feedback from our guests, thank you very much for taking the time to share.
The Team will be so happy to see their hard work praised in your review, as we do strive to provide the best possible experience to all our guests.

We would be thrilled and quite privileged to welcome you on your next visit to Samui.

With Warmest Regards,
Operation Manager
The Fair House Beach Resort and Hotel

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Reviewed 12 August 2017 via mobile

Very good experience in Koh Samui. Fantastic place and excellent staff! Sea and food are great. Beach fully equipped, relax and nature. Possibilities to make sea excursions, elephant trakking, traditional Thai massages on the beach.... We will certainly come back next year again!

Stayed: August 2017, travelled as a couple
1  Thank Massimiliano A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fair House B, Operation Manager at Fair House Beach Resort & Hotel, responded to this reviewResponded 13 August 2017

Dear Massimiliano A,

Thank you very much for taking the time to post your review, the team will be delighted to hear that you enjoyed your stay. It is a pleasure to read your comments about our little piece of paradise.
We hope to welcome you again soon.

With Warmest Regards,
Operation Manager
The Fair House Beach Resort and Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fair House Beach Resort & Hotel

Address: 124-124/1-2 Moo3, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#35 Spa Hotel in Bophut
#44 On the Beach Hotel in Bophut
Price Range: RM246 - RM766 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fair House Beach Resort & Hotel 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Fair House Beach Resort & Hotel is located on Chaweng Noi, this location is deservedly finest and popular with holidaymaker. The resort features a total of 172 Thai contemporary decorated rooms including bungalows offer range of accommodation's category to satisfy the most particular need at the standard comfort ... more   less 
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Also Known As:
Fair House Beach Resort And Hotel
Fair House Beach Hotel Koh Samui
Fair Hotel Beach
Fair House Beach Resort & Hotel Ko Samui/Bophut

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