We stayed at Senia premium apts in August 2020, after having a fairly solid stay in 2019. We rented the largest apartment (400 EUR/day) hoping for great accommodation. It ended up as a total disappointment, with us having to fight to get a barely acceptable accommodation.
First things first...there are two type of apartments, those that have private owners (better equipped) and those owned by Falkensteiner (usually dirty and badly maintained). Price is the same, allocation is matter of luck. We had to fight to get the one from the private owner. Anyway, in the end we shortened our stay for one week and left for another accommodation.
Good:
Great location, Punta Skala is really nice and views from the apts are great. View from largest apartments is amazing, balcony is great, apts are large, pools are nice. When we complained the receptionist told us to go to Greece if we don’t like it here. Again, 400 EUR/ night. Manager on duty, Lovro, was great, but he cannot work with bad staff. I reckon he will bail out within a year or so, this place is just bad. You are free to treat the place as your own place...you can bring guests, grill on the balcony, bring your own bikes and SUPs. That freedom is cool.
WiFi connectivity is quite solid.
Do use the car cleaning service I resort, guys are awesome, very professional, just settle the price in cash and pay the guys directly (leave tip).
All in all, we’re done with Falkensteiner in Croatia, be it Senia, Iadera or Diadora. It’s the same management, same crew. I’ll continue staying with Falkensteiner in Austria and Italy and keep my gold status, but their ops in Croatia need a proper reboot before we spend more money with them.
I am particularly angry since we like the location, have friends coming there and generally enjoyed our stay. However, I am not shelling out 8-10 kEUR for a vacation where I have to negotiate cleaning quality, fight with a dude trying to charge me 5 EUR for shooting hoops and buy 200 EUR of cleaning gear to get my apartment ready for use. No way!
Bad:
Cleaning service is really bad, this is not 5-star service. Apts are dirty, once cleaned they are still dirty. If you’re lucky to get the apt with a private owner you might be lucky. Buildings are showing age and maintenance is spotty. Sandy beach below apts is not private and there is no service. Majority of people on the beach are locals and they take the sunbeds reserved for Falkensteiner. Generally, everything outside of the hotel/apt fence is not well maintained. This place has so much potential and bad management/maintenance is simply killing it. It is really sad.
Local resort restaurant, Bracera, has great location but prices are outrageous, 20-30% higher than best restaurants in Zadar. Also, good is passable at best. Views are amazing though.
Ugly:
They will try to charge for everything. 9.5 EUR/day for parking, 5 EUR/h for playing basketball (yeah, no kidding, it’s not even a proper basketball court). I mean, of course we should pay for playing mini-golf or tennis, but shooting hoops? Common!
Receptionists in Senia are generally nice, but unless you get Lovro (manager) or few senior people, you’ll solve nothing.