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All reviews phuket town high tide free shuttle per day swimming pool hotel restaurant beach towels nice pool large room living room lovely beach breakfast buffet noodles quiet area the hotel offers local restaurants private beach
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Reviewed 28 January 2018 via mobile

The view from the room was amazing and I really liked the beach. If you are planning to swim in the sea, keep in mind that there is lot's of rocks, when entering the sea from the beach. Hotel doesn't provide welcome drinks or even a 'welcome to the hotel' greeting. Rooms are a bit outdated, water in the shower is either too hot or too cold, nothing between. We ordered four sandwiches via roomservice and waited almost 1,5 hours those sandwiches to arrive. I don't recommend using hotel's own restaurant, food is not so good and the waiters barely speaks english. Then there is the catch, at the beach there is only few places to eat but the quality of food varies a lot. So you have to use the hotel's own restaurant. Hotel provides free shuttle to the Phuket town, and I highly recommend to use it. You can eat at the Phuket Centrall festivall shopping centre. Hotel's pool is kinda small, but usefull. Hotel has a fitness room, which was nice.

Stayed: January 2018, travelled with family
2  Thank timot927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 12 February 2018

Dear timot927,

Thank you for give us your valued feedback that will help us to improve our service.

Best regards,

The Management Team
By The Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

A mixed bag, to be sure. Biggest negative was false advertising. We booked a sea view room and were given a room with a garden view only. I complained but “sorry sold out.” I had made my reservation 10 months earlier. Other negatives: poor WiFi that required constant re-signing in; a bedroom door, shower door and front door that were broken; no change of towels some nights. Most staff speak little English. Located about an hour from the airport (800-1000 baht taxi ride) and 20 minutes from Phuket town in an isolated area. Just a few eating places nearby on the beach and at the hotel. Beach is mediocre with a fair amount of garbage. Very slippery steps and lots of them. Now the good news: the rooms are enormous with a living area and kitchen. Property is right on the beach and most rooms have a sea view. Quiet area and decent restaurant. Good breakfast included. Very reasonable prices for beach location. Nice pool and lounge chairs on the beach. Free shuttle offered twice daily into town. In summary, it could be a great hotel but misses the mark and be sure to nail down your sea view.

Stayed: December 2017, travelled as a couple
1  Thank duggem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 8 December 2017

Dear Mrs. / Mr. Dugger,

Thank you for give us your feedback with valued comment that will help us to improve our service and sorry for any inconvenience.

Our rooms are all facing to the sea and you can see the sea view from your balcony. Actually, your room can have both garden view and sea view by just walking through the terrace from your rooom then you can have the sea view.

However, our team did offer you to change the room to upper floor but you changed your mind do not move.

We still would hope to have the opportunity to welcome you back here again.

With kind regards,

The Management Team
By The Sea

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Reviewed 2 December 2017

After 2 months of eating in restaurants, we booked By The Sea because of its kitchenette and quietness. When we arrived I noticed that all the cupboards were empty. I went to the front office to be told where to go to buy dishes, can opener, toaster, cutlery, tea towel etc. They provide the stove top and the fridge but not the equipment. Later on, the restaurant sent a basket with 2 chipped plates, forks, knives and a pot without a handle. We were not the only one complaining but either their English is not good or as it was suggested by the group who stayed there 3 weeks he pretends not to understand us. Breakfast is limited. It is unfortunate because the building and pool are well kept. The rooms are clean and it is in a secluded area if you are looking for quiet.
The beach is short and it has a lot of broken glass and garbage (not in front of the hotel). You can not swim or snorkel until high tide and the water always seems murky (really not ideal for beach lovers). You can find some local restaurants nearby reasonably priced. Tips: The first level of the hotel is subject to flood. Smoking is permitted in rooms and on the premise. Internet is often cut off. Limited tv channels (especially after 2 days of rain) . If you are going to use the hotel shuttle, make sure to book at the front office ahead of time. It has to be said that a lot of the staff are hard workers but the front office has problems. I wish there was a 2.5 for rating, 2 was low but 3 seems high.

Room Tip: Read all the people comments before booking.
  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank ChantalYolande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 8 December 2017

Dear Mrs. Chantal Yolande / Mr. Irvine Francis Johnson,

Thank you for your recent stay with us and also your valued comments which we will improve our service.

For the utensil of kitchenette, we have the signage placed in room for the information in case of the guest would like to use the kitchenette, they can dial no.0 to ask what they want.

Please do accept our apology for something that not as per you expectation.

Hope we can get a chance to welcome you back again on next trip.

With kind regards,

The Management Team
By The Sea

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Reviewed 10 October 2017

A nice place to have a break from everyday busy life. Private beach, small restaurant, nice personnel, tasty food, shuttle bus to the city (every day).
I recommend for people who need to relax and spend few days away from noise.

Room Tip: different types of rooms: see view or close to beach
  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
5  Thank 518joannab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

Very very disappointed. By The Sea has seen better days, looks OK from the outside but inside IMO It needs a refurb as a makeover would just not cut it.
Food: Breakfast OK in the main. Other than breakfast we only ate there once, that should tell you what you need to know
Staff: They were mostly quite miserable / unhappy. There were some that seemed happy to work but these weren't front of house, where it mattered. We went to one of their sister hotels, how different. ALL staff were happy in their work.
There is a shuttle bus twice daily to 'Central' which is handy.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank MattyL81019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ByTheSeaPhuket, The Management Team at By The Sea, responded to this reviewResponded 13 September 2017

Dear MattyL81019 Essex,

Thank you for recent stay with us and your valued comment

Regards your comments we would like to apologize for the inconvenience caused and we have taken every comment seriously, our staff has been trained. We hope you will see the improvement & enjoy your time with us in your next visit.

Best regards,

The Management Team
By The Sea

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