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“Very poor business lounge and very inefficient ”

Big Bowl at Phu Quoc airport
Ranked #51 of 115 Restaurants in Duong Dong
Cuisines: Vietnamese
Restaurant details
Reviewed 6 January 2017 via mobile

The airport is new and despite this there are only 2 security lines.
We were called to board a flight to Ho Chi Minh city and waited for over 20 minutes
There were several passengers with connections who were becoming concerned but there was no information given
Eventually there was a rush to exit to go and rebook flights. Again no announcements made
At the Vietnam Airlines ticket desk the queue was very long
Eventually a lady passenger who spoke Vietnamese told the queue in English that the plane scheduled to fly at 1540 would now fly at 1900. So back through security, Sky Priority a little hit and miss
No refreshments vouchers given despite it being Vietnam Airlines policy (according to their website, although no link to email them!)
The business lounge facilities are very poor with no wine nor other drinks. Great if you like eating cornflakes and laughing cow cheese.
Although seating and wifi very good.
Staff very courteous but not very effective
Vietnam Airlines you need to make a lot of improvements to your services when you delay or cancel a flight

1  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 11 reviews

Reviewed 23 December 2015 via mobile

This place like to the most airport restaurants was totally over priced. I but it was quick but service was very unfriendly. If you can eat before going to airport do that

Thank kirsi_nessu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2015

I know it's just an airport eatery, but my goodness, I actually ate one of the best Pho I had in Vietnam. And I love Pho! If you're waiting for a flight eat here!

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

Situated in the domestic lounge airside at the airport this cafe is very clean, staff efficient and the service fast.
They have Vietnamese foods and also western food, coffee, beer and soft drinks.
If you need a quick bite to eat before you fly, I would recommend here.

1  Thank Chris101111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2016
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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