The airport is new and despite this there are only 2 security lines.
We were called to board a flight to Ho Chi Minh city and waited for over 20 minutes
There were several passengers with connections who were becoming concerned but there was no information given
Eventually there was a rush to exit to go and rebook flights. Again no announcements made
At the Vietnam Airlines ticket desk the queue was very long
Eventually a lady passenger who spoke Vietnamese told the queue in English that the plane scheduled to fly at 1540 would now fly at 1900. So back through security, Sky Priority a little hit and miss
No refreshments vouchers given despite it being Vietnam Airlines policy (according to their website, although no link to email them!)
The business lounge facilities are very poor with no wine nor other drinks. Great if you like eating cornflakes and laughing cow cheese.
Although seating and wifi very good.
Staff very courteous but not very effective
Vietnam Airlines you need to make a lot of improvements to your services when you delay or cancel a flight
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