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“Relaxing, helpful and friendly staff, excellent accommodation on a peaceful beach”

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Thien Hai Son Resort
Ranked #29 of 47 Hotels in Duong Dong
Reviewed 15 March 2011

/this is the second time we have stayed at Thien Hai Son, we had nine days two years ago in a beach bungalow and eleven days this time in a quiet garden bungalow. The location is perfect, very easy for eating at night in the large variety of small restaurants on the road outside the resort, easy reach to the town and other resorts if you want a more luxurious meal or coffee. The room was as last time clean and well looked after, each day a lovely basket of fresh fruit and we saw no creatures as mentioned in other reports except the odd gekko, these do keep the mosquito population at bay and are a natural part of a tropical climate. The breakfast was very varied with both Vietnamese and Western choices but always plentiful except on the weekend if you were a little late. The beach is very clean and trouble free with always a smile from the attendant who gave us our towels or fixed up the lounging chairs. The beach bar staff were very helpful and always brought us our coffee, tea or mango shakes to our table on the beach and we were never bothered by anyone on the beach. We did use the pool once when the sea became a little wild. We had a totally relaxing time there and would definitely return to this rest. We did look at some ot the other resorts but considered this one the best value for money $77 for two with breakfast. Many others were more than double that and even the cheapest we looked at were around $55-$60 and were quite dingy looking. The gardens and grounds around Thien Hai Son were well maintained with people constantly cleaning away the leaves, brushing the grass and pruning trees. Our towels in our rooms were changed three times a day and we had no complaints about our transportation to the hotel there were there to meet us and take us back on all occasions.
We could not complain about anything and would reocommend this hotel.

  • Stayed: March 2011, travelled with friends
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Thank Vambrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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72 - 76 of 165 reviews

Reviewed 12 March 2011

We had last minute change of plans and wound up here because all other resorts were booked. Could not believe our luck!! I found this one online via agoda.com but was too nervous to book it due to lack of TA reviews. Turns out there are many TA reviews but we could not find them due to it being listed under Duong Dong Town Hotels rather than Phu Quoc Island Hotels. It is located right next door to Blue Lagoon on one side and A 74 Hotel on the other which are both listed as PQ Island hotels.
Just as we stepped into the PQ airport there is a counter on the left with a Thein Hai Son rep. We told her we wanted to see the place first so she put us in a cab that we would only have to pay for if we chose not to stay there. The bungalow was huge with a comfortable mattress and as you can see from our pictures the place is beautiful so we stayed. The bellman oversaw our luggage into the room and showed us how to work the in room safe etc.
This is a 3 star resort with 4 STAR SERVICE! The staff were excellent in all areas and spoke reasonable English to handle just about anything we needed. An example of superior service: My wife wanted to borrow a knife to cut a mango in our room. Rather than saying NO we don't allow that she offered to cut our fruit for us there in the kitchen since they are not allowed to loan out the cutlery. The beach attendant will put a lounger wherever you like and provide lounge pads and towels. The fruit baskets in the rooms are refreshed daily along with the bottled water. The toiletries were refreshed daily including a new toothbrush each day. Also, the maid service always waited until you were out to refresh the room.
The laundry service did an excellent job on our clothes but it was very expensive.
The all you can eat breakfast bar was great but you still want to get there early for best selections. Did not notice unsanitary conditions relative to anywhere else in Vietnam - actually one of the cleanest. They even purify their own tap water. Also no bugs in the bungalow or problems with mold for us but this may be different in the rainy season.
We had plenty of hot water in both sink and shower. The wifi was solid in the breakfast area, our bungalow, and even on the beach.
The pool looked nice but never used it. The hotel grounds and gardens are absolutely beautiful and constantly maintained.
We paid $83 (total) per night for garden bungalow, the beachfront was sold out at $92 per night (agoda listed it at $125 before taxes!). Don't know the prices for the rooms inside the hotel building.
The spa service had a nice massage but you really need to make an appointment earlier in the day for a night massage. Not as good as My Spa in HCMC but way better than the untrained $5 massage on the beach.

  • Stayed: February 2011, travelled as a couple
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Thank outatouch0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2011

Spent only two nights at Thien Hai Son but enjoyed the resort. The rooms are a bit old and outdated but still elegant and well maintained. I stayed in the main building on the second floor, There is no elevator lift. Had a problem with the water flow in the bathtub but maintenance addressed it but still no drain plunger in Room 215. Lighting was poor but the high ceilings and outside deck were an asset. There is a good writing desk and the room wireless Internet worked well.
Maid service was excellent with a young friendly maid. Front office staff were warm and friendly and I nogotiated a discount on the single room.
Beach is super great! Sunset Bar is friendly with an outstanding setting.
Swimming pool is large with comfortable lounges and clear clean water.
Included breakfasts are outstanding. Side chefs prepare eggs and condiments to order. Crepes are coming off the grill and some sort of crisp egg dish they do is just great.
Plenty of choice, good breads, bacon and ham and excellent coffee.
I would stay here again.

  • Stayed: March 2011, travelled solo
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1  Thank sanmyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2011

There are health and safety issues at this hotel that the management need to act on. There is a major problem with flies in the dining-room. Food is displayed for hours with flies infecting the food, plates, cups, cutley and set tables with tablecloths on.
This is due to the wide open windows with no fly screens and open doors as their is no air con. Smoking is being allowed in the dining-room while guests are eating. The water quality in the swimming pool is cloudy and murky due to the pool not being chemically cleaned sufficently. The bed matteress are made of a hard latex rubber material which is most uncomfortable, along with the rock hard unpadded solid wood armchairs in the bedroom. If one is looking for a hotel with bed, sitting comfort and basic hygiene conditions, FORGET STAYING HERE! Most disappointing indeed and not up to an acceptable standard.

  • Stayed: February 2011, travelled as a couple
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1  Thank FairandsquareChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2011

We had a 'garden view' villa, but we could still see the beautiful beach from the window. This resort of villas and apartments is located right in the middle of Long Beach which is a fantastic location in Phu Quoc.

For the money we paid for the resort, we expected perhaps a slightly higher quality of decor. They were perfectly liveable though, with air-con (albeit a little noisy).
The bar on the beach is a good spot to watch the sunset, but again, a little overpriced for the area. Although, most of the places on the beach appear to be charging similar prices.

The main complaint would be the pool which was a little dirty and sometimes filled up with locals.

Overall, I wouldn't tell someone not to stay here, but I would probably try somewhere else if (when) going back to Phu Quoc.

  • Stayed: April 2010, travelled as a couple
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Thank simoncox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thien Hai Son Resort

Address: 68 Tran Hung Dao street, Duong Dong, Phu Quoc Island, Vietnam
Region: Vietnam > Kien Giang Province > Phu Quoc Island > Duong Dong
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Duong Dong
#14 Spa Hotel in Duong Dong
Price Range: RM210 - RM323 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thien Hai Son Resort 3*
Number of rooms: 100
Official Description (provided by the hotel):
Thien Hai Son resort comprises 100 rooms: 43 hotel-rooms, 32 garden view bungalow rooms, 06 Seaside-bungalow rooms, 02 VIP-Bungalows 15 garden view-hotel room and 02 VIP rooms. All room have their own private balcony with all amenities and comfors of a 3-star resort. ... more   less 
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Also Known As:
Thien Hai Son Hotel Phu Quoc Island
Thien Hai Son Resort Phu Quoc Island/Duong Dong

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